Jewel
May 2026
They were really good to my mom
Quick Facts
- Total units
- 80
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 80
- Inspections
- View history (38 citations)
- Hospital Affiliation
- Located on Bertrand Chaffee Hospital campus, shares medical staff
- Ownership
- Private, not-for-profit organization
- Therapy Availability
- Physical and occupational therapy available seven days a week
- Room Type
- Mostly double-occupancy rooms, few private rooms
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe Jennie B. Richmond Nursing Home as a warm, closely-knit facility where staff go out of their way to know residents personally and keep families informed. Reviewers repeatedly single out attentive nurses, CNAs, and management for compassionate, hands-on care, and the facility's small size seems to foster a family-like atmosphere.
What reviewers praise
- Staff described as loving, attentive, and personally engaged
- Nurse manager and PA responsive to family concerns
- Active, joyful activities program for residents
- Physician spends personal time with residents and families
- Social worker helps navigate financial and care paperwork
AI-generated from reviews and community data.
Jennie B. Richmond Nursing Home is a senior living community in Springville, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 5.0 out of 5 across 4 reviews.
About Jennie B. Richmond Nursing Home
Jennie B. Richmond Nursing Home is a skilled nursing facility providing short-term rehabilitation and long-term care in Springville, New York. Located on the Bertrand Chaffee Hospital campus since October 1974, the facility is a private, not-for-profit organization affiliated with Bertrand Chaffee Hospital and shares its medical staff.
The nursing home offers 24-hour care delivered by a skilled nursing staff including Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants. In addition to nursing care, the facility provides physical and occupational therapy, social work services, and speech-language pathology. The facility has 80 beds, mostly in double occupancy rooms with a limited number of private rooms.
The Rehabilitation Services Program serves as a bridge from hospital to home, utilizing an interdisciplinary team of nurses, physicians, therapists, dietitians, social workers, and activities professionals. Physical and Occupational Therapists are available seven days a week to provide treatment including strengthening exercises, range of motion, balance training, pain reduction, ambulation, and functional training. A Speech-Language Pathologist addresses speech, swallowing, and cognitive deficits as needed. Team conference meetings are held regularly to review treatment plans and facilitate safe discharge planning.
The facility is licensed and inspected by the New York State Department of Health and is certified for Medicare and Medicaid. Built in the early 1970s in memory of Jennie B. Richmond Chaffee, the nursing home's goal is to ensure that each resident maintains maximum achievable independence, health, quality of life, and dignity.
Types of Care at Jennie B. Richmond Nursing Home
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Jennie B. Richmond Nursing Home
5overall · 4 ratings combined
5★ on Google (4)
Karen McDermott
May 2026
My mother Frances has been a resident for almost a year now, and I cannot say enough about the loving and compassionate care she receives daily by the staff. Brandi the Nurse Manager and Jeremy the PA are always willing to listen to any concerns I may have, and check on her often, and may share a joke or three! They truly care and go above and beyond for each and every one of the residents who are part of their Jennie B family. Brandi recently added a new addition to the team; a puppy named B!!! Dr. Hudzinski examines her frequently, and even spent lunchtime just chit chatting with us for a personal touch. She is present and very busy in the Nursing Home, caring individually for the many patients she oversees, and has made this a priority in her newest professional endeavor. I cannot express my gratitude enough regarding the attentiveness of the NURSES and CNA's who are the daily hands on caregivers. They take care of her needs with grace, love and dignity in every realm. Physical, mental, & spiritual. They go above and beyond to know each resident personally, and it shows!!! Kathy, the Social Worker is always busy in her office with all the paperwork necessary to ensure things run smoothly and efficiently for each resident. She always has a friendly smile and is available to help assist and answer the many questions associated with the financial aspects of individual cases. Hence, Trust the Process! The activities team both Gloria and Sonya are filled with joy, enthusiasm and so many FUN activities for the residents who they lovingly encourage to participate. They are so loving, kind and joyful! My grandchildren are welcomed to participate, and love joining in on the FUN so much they don't want to leave!!! My mother is frequently visited by the dietary department, the cleaning staff, and her Yankees friend who chit chats with her all about the games they both love watching. I feel very blessed that my mother is comfortable, content, happy and very loved in her home away from home. I will be eternally grateful to all of you while my mother continues to thrive in your care!
Mary Schumacher
Oct 2024
The staff is so caring and sweet to my Mom
Sylvia Chase
Mar 2019
The staff are both concerned about the medical well being of the patients and their comfort.
Government Inspection History
3 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 27, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2025
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2025
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Aug 10, 2025
Dec 13, 2023Fire Safety StandardHealth ComplaintHealth Standard19 citations
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2024
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 11, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 11, 2024
Apr 26, 2022Fire Safety StandardHealth Standard6 citations
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2022
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2022
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Jennie B. Richmond Nursing Home offer?
Jennie B. Richmond Nursing Home offers Skilled Nursing / Long Term Care.
Where is Jennie B. Richmond Nursing Home located?
Jennie B. Richmond Nursing Home is located at 222 East Main Street in Springville, New York.
What do families say about Jennie B. Richmond Nursing Home?
Families describe Jennie B. Richmond Nursing Home as a warm, closely-knit facility where staff go out of their way to know residents personally and keep families informed. Reviewers repeatedly single out attentive nurses, CNAs, and management for compassionate, hands-on care, and the facility's small size seems to foster a family-like atmosphere.
How did Jennie B. Richmond Nursing Home do on recent health and safety inspections?
Jennie B. Richmond Nursing Home had 3 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Jennie B. Richmond Nursing Home?
Submit the Request Information form on this page, or contact Jennie B. Richmond Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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