MyLivingChoice

Pines Healthcare & Rehab Center

2245 West State Street

4.1(57 ratings)

Pines Healthcare & Rehab Center, photo 11 / 6

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
120

What Families Think

The Pines Healthcare & Rehab Centers Olean Campus is a skilled nursing and long-term care community in Olean, New York, rated 4.1 out of 5 by 56 Google reviewers. No detailed review text was provided, so specific comments from families are not available to summarize.

The Good

  • Rated 4.1 out of 5 by families
  • Based on a solid volume of 56 reviews

AI-generated from reviews and community data.

Pines Healthcare & Rehab Center is a senior living community in Olean, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 57 reviews.

About Pines Healthcare & Rehab Center

The Pines Healthcare & Rehab Centers Olean Campus is a skilled nursing / long term care community in Olean, New York. The community is licensed for up to 120 residents.

Families rate The Pines Healthcare & Rehab Centers Olean Campus 4.1 out of 5 based on 56 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pines Healthcare & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Pines Healthcare & Rehab Center

4.1overall · 57 ratings combined

4.1★ on Google (57)

Wanda Dean

Apr 2026

via Google

My Sister has been in the Pines Nursing Home for rehab after a hip fracture and repair... He rehab was excellent... However, there was never a comfortable chair for her to sit in. They told me the room was "too small for a chair"... So she was in bed most of the time o/t when she was walking in the halls! I called and talked with the Supervisor about the fact that she didn't have a comfortable chair in her room. She said she would put on the the hall for her to sit in!!! It was not a comfortable chair even for her room! And the next time I visited, there was no chair in her room!!! Further more she contacted Covid and she became nauseous and couldn't eat or drink much... I went to see her and her lunch was on the tray, untouched...No one ever came to help her with her food... She was dehydrated and weak and unable to stand alone for feed herself... they finally sent her to the Hospital because of her weakened condition! I was on the list to be told of her condition ! When I asked is she was still taking rx for Covid, the Nurse told me "you are not on the list; you were but not now" she couldn't tell me anything. I believer they had no right to take me off the list, only the family can do that. They neglected her care and I want the state of NY to know this..... I am a retired RN and would not recommend anyone I know to put their family in the Pines!

Linda

Dec 2025

via Google

5 Star all the way! Staff is wonderful. I'm impressed with almost everyone I have contact with. They care about their patients, are conscientious & kind. They have made a very difficult decision easier.

T C

Apr 2025

via Google

“Joy” who answers the phones is anything but. Very rude, disrespectful, and zero empathy. As the face of the organization, it gives little hope for the facility itself.

Charles Barr

Sep 2019

via Google

My grandmother is living here now and they take good care of her. They have events for her to attend daily, every room has a window, and there is lots of space to sit or walk outside. Everytime I visit, her room is clean. The nurses always seem very busy so you might need to be patient if you need to ask them something. Sometimes I wonder if they have enough staff but I wonder that of any hospital or care facility.

Teri Kelly

Jun 2019

via Google

My mom Donna Kelly had pancreatic cancer & came home from tn to olean to see her sisters. Unfortunately she became very I'll & was admitted to the pines & passed there. Highly recommend this facility! Staff was sooo wonderful to her & us through this difficult time. Thank you sooo much!!

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Government Inspection History

3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 7, 2025Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2025

Mar 3, 2023Fire Safety StandardHealth Standard7 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 18, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2023

Mar 6, 2020Fire Safety StandardHealth Standard2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2020

  • Develop Emergency Preparedness policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected May 4, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pines Healthcare & Rehab Center offer?

Pines Healthcare & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Pines Healthcare & Rehab Center located?

Pines Healthcare & Rehab Center is located at 2245 West State Street in Olean, New York.

What do families say about Pines Healthcare & Rehab Center?

The Pines Healthcare & Rehab Centers Olean Campus is a skilled nursing and long-term care community in Olean, New York, rated 4.1 out of 5 by 56 Google reviewers. No detailed review text was provided, so specific comments from families are not available to summarize.

How did Pines Healthcare & Rehab Center do on recent health and safety inspections?

Pines Healthcare & Rehab Center had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pines Healthcare & Rehab Center?

Submit the Request Information form on this page to connect with Pines Healthcare & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Olean.