MyLivingChoice

The Pines Healthcare Center

3015 17th Street Nw

3.5(45 ratings)· Canton average: 4.1

The Pines Healthcare Center, photo 11 / 5

Quick Facts

Total units
80
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
80
Operator
Part of a family-owned post-acute care company
Community event
Hosts annual car show open to the public

What Families Think

Reviewers consistently praise the physical therapy team, a robust activity schedule, and attentive nursing staff at The Pines Healthcare Center. Family members of long-term residents describe compassionate, responsive care and noticeable improvements in residents' well-being. There isn't enough critical feedback in the available reviews to identify clear recurring complaints.

The Good

  • Physical therapy staff called kind and professional
  • Highly rated activity department with frequent events
  • Staff described as attentive and family-like
  • Administrators praised for going above and beyond
  • Family reports resident thriving and gaining weight

AI-generated from reviews and community data.

The Pines Healthcare Center is a senior living community in Canton, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 45 reviews.

About The Pines Healthcare Center

The Pines Healthcare Center is a skilled nursing and long-term care facility in Canton, Ohio, offering person-centered senior care services designed to address residents' clinical, emotional, and social needs.

The center provides skilled nursing rehabilitation and long-term care, with services including traditional physical therapy and specialized programs for complex medical conditions. Care planning involves residents and their families at every step to ensure individualized treatment aligned with each person's healthcare goals.

A wide variety of activities and events are offered to create meaningful lifestyles for residents, including recreational and social programming. The center hosts an annual car show that welcomes the broader Canton community, reflecting its commitment to engagement and connection.

The Pines Healthcare Center serves Stark County and the surrounding region as part of CommuniCare Family of Companies, a family-owned provider of post-acute care facilities including skilled nursing rehabilitation centers and long-term care facilities.

Types of Care at The Pines Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Pines Healthcare Center

3.5overall · 45 ratings combined

3.5★ on Google (45)

Tanya Kemp

Mar 2026

via Google

Horrible experience at this facility from day one problems every single day.glad my Loved one was only there a week.those pictures on line are for sure mostly photo shopped.the first day there i witness the staff with her speaker phone on and just allowing someone on the other end to curse up a storm so everyone could hear.then another day a lady was screaming for help for over 8 mins no one to be found as usual and she was on the floor and they were in no hurry to get her up.and my Loved one was also on the floor one day my family called me said she on floor no one is helping me I had to call there and tell them get her off the floor now.this stuff is so uncalled for.i get you have 80 beds then get staff who love taking care of folks not ones that just sit there at the front desk and talk about the families and residents,i mean really staff of the pines we can hear you.this breaks my heart that they have so many who dont care.and the ones that do cant do it all by them self.and the cleaning of patients not good.ive heard stories of things but we witnessed this first hand.and so many other things I won't post.i stopped in all hours of the day and not much difference in care unless there was 2 ladies who were on duty then I noticed they actually cared.your loved ones no matter the state of mind they are in DESERVE RESPECT and if a resident does not want a man touching her and you still keep having a male do things in that room that is wrong She has a right to say No to anyone she is not helping her especially when it comes to area's of her body that is private,I get that they are trained for that but it's the patients right to only have who they want to help them,I felt so bad for this resident she was very upset when telling me this,then he told her to stop being rude to him.What No you need to step away and say yes mam ill get you a different person.i seen to much there.Never again will I send my Loved one to these places.and it seems that when the head administration staff leaves it a free for all,they need to do random visits on there staff all hours and weekends and actually see and ask residents for information about staff.

Anitaunderwood47@gmail.com Taralyles0227

Mar 2026

via Google

The physical therapy department is awesome!! All the therapist were kind, friendly, and professional. The two therapist I had the pleasure of working with were, Lisa and Melissa. These two ladies has the greatest sense of humor!! They made you forget how hard your tasks were. Next thing you knew, your session was over, but all you remember was laughing!! I really enjoyed my time with these ladies. Highly recommend the therapy department!!

Philip Sibila

Mar 2026

via Google

I couldn’t wait till I attended physical therapy each day, the therapist here at Pine are very professional and knowledgeable, their exercises were very helpful in my recovery.. I will truly miss seeing them and wish the whole staff the best in their future endeavors.<br>Phil

Jason Dillon

Feb 2026

via Google

My grandpa’s been at this place twice now for rehab and hands-down the best nursing facility in Stark County

Raymond Jay

Feb 2026

via Google

The Pines in Canton has the best activity department I’ve seen at any nursing home. Their schedule is absolutely chalk full of things to do, and there’s always something going on. The staff are friendly, upbeat, and really get residents involved. It’s such a positive, lively place and truly stands out compared to other facilities.

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Government Inspection History

6 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 19, 2026Health Complaint4 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026

May 21, 2025Fire Safety StandardHealth Standard4 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2025

Jun 26, 2024Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2024

Oct 2, 2023Health Complaint1 citation
  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2023

Sep 14, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2023

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 18, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 18, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 18, 2023

  • Meet requirements for the use of electrical equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2023

Feb 12, 2020Fire Safety StandardHealth Standard14 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2020

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pines Healthcare Center offer?

The Pines Healthcare Center offers Skilled Nursing / Long Term Care.

Where is The Pines Healthcare Center located?

The Pines Healthcare Center is located at 3015 17th Street Nw in Canton, Ohio.

What do families say about The Pines Healthcare Center?

Reviewers consistently praise the physical therapy team, a robust activity schedule, and attentive nursing staff at The Pines Healthcare Center. Family members of long-term residents describe compassionate, responsive care and noticeable improvements in residents' well-being. There isn't enough critical feedback in the available reviews to identify clear recurring complaints.

How did The Pines Healthcare Center do on recent health and safety inspections?

The Pines Healthcare Center had 6 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pines Healthcare Center?

Submit the Request Information form on this page to connect with The Pines Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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