Christina SanFilippo
May 2026
It was great to see my old friend Linda I’m gonna go back again and again. The only thing is they don’t check in the person quick enough when they when the patient says something is wrong.
The Pines at Utica Center for Nursing and Rehabilitation
1800 Butterfield Ave4.5(148 ratings)· Utica average: 3.8
1 / 4Quick Facts
- Total units
- 117
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 117
- Inspections
- View history (39 citations)
- Care network
- Access to telehealth, home care, and hospice network
CMS Care Compare
What Families Think
Families describe The Pines at Utica as a clean, welcoming skilled nursing and rehab facility where staff form close, caring relationships with residents. Multiple reviewers highlight responsive nurses and aides and a peaceful atmosphere, though one visitor noted slower response times when a resident reported a problem.
The Good
- Staff described as caring and attentive to individuals
- Facility kept clean and well-maintained
- Nurses and aides praised by name in reviews
- Administration responsive to family questions
- Residents kept active with daily activities
The Bad
- One report of slow response when a resident flagged a concern
AI-generated from reviews and community data.
The Pines at Utica Center for Nursing and Rehabilitation is a senior living community in Utica, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 148 reviews.
About The Pines at Utica Center for Nursing and Rehabilitation
The Pines at Utica Center for Nursing & Rehabilitation in Utica, New York, provides post-acute rehabilitation and long-term care services. The facility offers around-the-clock care for those living with chronic illnesses and disabilities, supported by skilled staff who focus on helping residents become stronger and healthier during their stay.
The center's medical and therapy services include access to a continuum of post-acute care options through an extensive network, including therapy, telehealth, diagnostics, home care, and hospice. The facility employs a patient-centered care approach designed to address each person's unique needs throughout their health journey.
The Pines emphasizes creating an engaging, inviting environment for residents, with daily activities and events intended to stimulate and inspire. The facility places special attention on providing amenities and creating a space that supports both physical recovery and emotional well-being during rehabilitation and long-term stays.
Types of Care at The Pines at Utica Center for Nursing and Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Pines at Utica Center for Nursing and Rehabilitation
4.5overall · 148 ratings combined
4.5★ on Google (148)
Dawn Mccarthy
Mar 2026
My mother has been here since October and all I can say is Thank you to all of the amazing staff and care givers. The floor is always clean, the residents are clean and happy . There's always something for them to be active in. I just love this facility, and the STAFF WOW, they are so friendly and caring , Huge SHOUT OUT TO THEM ALL, and we adore Bobby, he always brings a smile to our face ! If your hesitate, dont be ,my family and I can sleep at night knowing mom is in a safe and caring environment 💓
Elizabeth
Oct 2025
My mother has been in the care of The Pines for over a year and I couldn't be more happy with the care she has received. The 2nd floor staff treat my mother as if she is their own. Staff and administration have always been able to answer my questions when questions arose. The Pines is the best place for my mother and her long term care needs.
Smoky Aura
Jul 2025
I recently visited The Pines at Utica to see a loved one, and I was truly impressed by the care, kindness, and professionalism of the staff. From the moment I walked in, I was greeted with smiles and a welcoming atmosphere. The facility is clean, well-kept, and has a peaceful feel that immediately put me at ease. The staff go above and beyond—not only in meeting medical needs but also in making sure each resident feels seen and cared for as an individual. It’s clear they take pride in creating a supportive and compassionate environment. My loved one spoke highly of the nurses and aides, and I could see firsthand how well they’re treated.
Gabrielle Zinkovitch
Jun 2025
My uncle was in this facility for a few months and it was never anything short of amazing. He always loved his nurses and aids, and they loved him back! They never failed to put up with my endless questions and calls. The receptionist was always so sweet and friendly when checking in! I would recommend this place to anyone!!!
Government Inspection History
5 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 5, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025
Jul 22, 2025Fire Safety StandardHealth ComplaintHealth Standard12 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 17, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2025
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2025
Feb 20, 2025Health Complaint3 citations
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2025
Ensure that residents are free from significant medication errors.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2025
Jan 12, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2024
Sep 30, 2021Fire Safety StandardHealth Standard16 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2021
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 13, 2021
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity B of L: potential for minimal harm, patternCorrected Nov 13, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Pines at Utica Center for Nursing and Rehabilitation offer?
The Pines at Utica Center for Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Where is The Pines at Utica Center for Nursing and Rehabilitation located?
The Pines at Utica Center for Nursing and Rehabilitation is located at 1800 Butterfield Ave in Utica, New York.
What do families say about The Pines at Utica Center for Nursing and Rehabilitation?
Families describe The Pines at Utica as a clean, welcoming skilled nursing and rehab facility where staff form close, caring relationships with residents. Multiple reviewers highlight responsive nurses and aides and a peaceful atmosphere, though one visitor noted slower response times when a resident reported a problem.
How did The Pines at Utica Center for Nursing and Rehabilitation do on recent health and safety inspections?
The Pines at Utica Center for Nursing and Rehabilitation had 5 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Pines at Utica Center for Nursing and Rehabilitation?
Submit the Request Information form on this page to connect with The Pines at Utica Center for Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Pines at Utica Center for Nursing and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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