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Medford Care Center

185 Tuckerton Road

3.5(61 ratings)

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Quick Facts

Total units
180
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
180
Recent rebranding
Now also operating as The Pines at Medford
On-site therapy
Physical therapy services available for rehab residents
Building status
Undergoing long overdue facility upgrades

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Medford Care Center are mixed, with several families praising the admissions and business office staff for warmth and help navigating Medicaid, while other reviewers describe serious lapses in cleanliness, staffing responsiveness, and discharge coordination. The facility, now also referred to as The Pines at Medford, appears to be in the midst of renovations, and experiences seem to vary depending on the wing or shift.

What reviewers praise

  • Admissions and business office staff called kind and helpful
  • Front desk and nursing staff described as warm
  • Rehab and PT staff praised as skilled and caring
  • Engaging outdoor and recreational activities for residents
  • Helped a family secure Medicaid approval quickly

What reviewers flag

  • One report of strong urine/feces odor and overheated rooms
  • One reviewer described slow medication administration, hours late
  • Lost laundry and missing discharge paperwork reported by a reviewer
  • One reviewer charged extra for arranged transportation to appointments
  • Kitchen described as inconsistent with dietary orders by one reviewer

AI-generated from reviews and community data.

Medford Care Center is a senior living community in Medford, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 61 reviews.

About Medford Care Center

Medford Care Center is a skilled nursing and long-term care facility in Medford, New Jersey with a licensed capacity of 180 residents. The community serves both permanent long-term care and rehabilitation stays.

Family experiences at Medford Care Center are mixed. Several families praise the clinical and administrative staff, particularly noting the helpfulness of the admission team and the skill of physical therapists and nursing staff. Activities are described as engaging and well-organized. However, reviews also surface significant concerns: some families report ongoing issues with meal preparation not following dietary orders, housekeeping and facility cleanliness inconsistencies, and gaps in care coordination like missing therapy documentation. One family wrote, "the staff is incredibly kind, supportive, and genuinely dedicated to the well-being of their residents." The facility is undergoing upgrades, which some families noted have not yet fully resolved operational challenges.

Medford Care Center holds a 3.5 out of 5 rating on Google across 61 reviews, reflecting considerable variability in resident and family satisfaction. Prospective residents and families should weigh the dedicated staff efforts against documented concerns about food service, facility maintenance, and administrative coordination.

Types of Care at Medford Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Medford Care Center

3.5overall · 61 ratings combined

3.5★ on Google (61)

Theresa Craig Washington

May 2026

via Google ↗

What a dramatic experience. The admission director Tierra was kind and helpful through it all. The agency help was sometime me. I had to do everything myself with a broken foot. The kitchen was piss poor. They fixed whatever they wanted not on your ticket or diet. The PT was amazing but didn't have the proper paperwork to access proper therapy. My foot was broken and I was walking around with my brace in treatment, doing everything for myself, cleaning up my area and myself and making sure my bed was made. I couldn't ask the aids for ice to put on my foot, the aid thru my water in my bag in the sink and walked out the room. I wouldn't recommend it to nobody. When I realized that I could leave the social worker RJ wanted to ama me out of the facility but I didn't sign we finally agreed to Saturday morning instead of Tuesday . What a feat! Then I had my clothes cleaned and they lost all my shirts. If you had timed medicine you might as well forget it. It might take 3 hours before you get your first dose so it puts your next time in the middle of the night Poor service most of the time if you want to smoke most people put up with it I would rather quit Me never again they even wanted me to pay for transportation. 280.00 for an appointment they setup. The outside activity guy Odell was amazing, he made being here tolerable. He had music for us to listen to and played games with us as well kept the area clean. Discharge was crazy. No gave me the discharge planning to papers or meds for the weekend. Poor service. My is uber ride didn't want to wait 30 minutes for them to get it together so I had to leave without anything I should have left ama. Don't send your loved ones there ever.

Linda Shockley

May 2026

via Google ↗

Tierra I think she’s a wonderful person and helpful . She is main reason why I decided to stay here. Love seeing her walk by in her fashionable outfits and she always checks on everyone .Any issues the patients have here, we know if we go to her . She will find a way to make it better

Debra Spinelli

Apr 2026

via Google ↗

My mom is in rehab here and so far every has been very kind and the nurse, Sienna, was very sweet and helpful. The place is still going through a very long overdue upgrades, but that hasn't hindered the great service. They also have many fun and engaging activities to keep the residents busy and a way to enjoy their stay. Highly recommend this rehab.

Chelsea Thomas

Mar 2026

via Google ↗

If I had the option to give zero stars, I would. My family’s experience here was extremely concerning and deeply upsetting. My father was admitted to this facility and remained there for only about a day and a half before we made the decision to transfer him elsewhere due to the conditions we witnessed. The odor of urine and feces throughout the facility was overwhelming to the point that it was difficult to remain in the building without covering your nose. When this concern was raised, the Director explained that it was “changing time.” However, based on my personal experience caring for family members, having a child, and working with disabled individuals, this did not appear to be the normal, temporary smell associated with care routines. It strongly suggested that residents may have been left sitting in urine or feces for extended periods of time. Additionally, the facility was extremely hot and uncomfortable, which raised further concerns about the overall environment residents are expected to live in. It was heartbreaking to witness these conditions, especially knowing that individuals at the end of their lives deserve dignity, comfort, and proper care. Families trust facilities like this with their loved ones, and unfortunately our experience did not reflect the level of care that should be expected. I would strongly encourage families to thoroughly research and carefully consider all options before placing a loved one here.

Jeanie Bunt

Nov 2025

via Google ↗

My mom, Jean Wechselberger, has been a resident at Medford Care Center—now The Pines at Medford—since August 2024. From the moment I first toured the facility, I knew it was the right place for her. The staff is incredibly kind, supportive, and genuinely dedicated to the well-being of their residents. Two people who have made an especially meaningful difference are Sue Graubart in the Business Office and Tierra Strothers in Admissions. They were instrumental in helping us secure Medicaid approval and making sure my mom was cared for emotionally and physically during an extremely difficult time. When my mom suffered her stroke, I had only a short window to gather documents, establish POA, and manage her transition. Sue and Tierra guided me through every step with patience, compassion, and professionalism. They went above and beyond—offering not just logistical support, but emotional support as well. I will always be grateful for the comfort and reassurance they gave me then, and continue to give now. Thanks to them, my mom feels loved, safe, and truly at home in her new environment, which is priceless to me. They have consistently been friendly, responsive, and caring, and they truly represent the heart of The Pines at Medford. Their kindness radiates throughout the entire facility—from Joyce and Heather at the front desk to the nurses, aides, and housekeeping staff. Everyone treats my mom with warmth and respect, taking the time to make her feel like more than just a resident. Thank you to the entire team at The Pines at Medford, and a very special thank-you to Sue and Tierra. Your compassion has made all the difference for my mom and our family.

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Government Inspection History

10 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 24, 2026Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026

Nov 20, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025

Dec 7, 2024Health Complaint4 citations
  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 31, 2025

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 31, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 31, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

Dec 5, 2024Fire Safety StandardHealth Standard41 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity L of L: immediate jeopardy, widespreadCorrected Jan 31, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity L of L: immediate jeopardy, widespreadCorrected Feb 14, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadCorrected Mar 4, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have enough backup water supply for essential areas of the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Establish procedures for tracking staff and patients during an emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Provide family notifications of emergency plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

Oct 10, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

Aug 20, 2024Infection ControlNo citations
Jul 30, 2024Health Complaint1 citation
  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 4, 2024

Jul 3, 2023Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 28, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 28, 2023

Apr 21, 2023Fire Safety StandardHealth Standard18 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2023

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2023

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

Feb 26, 2021Fire Safety StandardHealth Standard4 citations
  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Medford Care Center offer?

Medford Care Center offers Skilled Nursing / Long Term Care.

Where is Medford Care Center located?

Medford Care Center is located at 185 Tuckerton Road in Medford, New Jersey.

What do families say about Medford Care Center?

Medford Care Center carries a 3.5 out of 5 rating from 61 Google reviews. Reviews of Medford Care Center are mixed, with several families praising the admissions and business office staff for warmth and help navigating Medicaid, while other reviewers describe serious lapses in cleanliness, staffing responsiveness, and discharge coordination. The facility, now also referred to as The Pines at Medford, appears to be in the midst of renovations, and experiences seem to vary depending on the wing or shift. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Medford Care Center do on recent health and safety inspections?

Medford Care Center had 10 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Medford Care Center?

Submit the Request Information form on this page, or contact Medford Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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