MyLivingChoice

The Pavilion at Stow

3700 Englewood Drive

4(100 ratings)· Stow average: 4.3

The Pavilion at Stow, photo 11 / 5

Quick Facts

Total units
51
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
51
Hospice coordination
Coordinates with Crossroads Hospice for end-of-life care

What Families Think

Reviews of The Pavilion at Stow are sharply divided: several families describe deeply caring nurses, therapists, and staff who treated relatives like family, while other reviewers report serious safety lapses, slow response to call buttons, and difficulty getting callbacks from doctors or supervisors. The community has a 4 out of 5 rating from 100 Google reviews, but the underlying comments suggest care quality may vary depending on how much attention a resident needs.

The Good

  • Rehab therapy staff praised as caring and efficient
  • Nurses and aides described as loving and hardworking
  • One resident's family felt staff became family over 5 years
  • Coordinated with outside hospice provider for end-of-life care

The Bad

  • One serious report of a resident nearly running out of oxygen
  • Reports of call buttons going unanswered for 30-60 minutes
  • Multiple complaints about staff and doctors not returning phone calls
  • One reviewer felt care quality drops for residents needing more attention

AI-generated from reviews and community data.

The Pavilion at Stow is a senior living community in Stow, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 100 reviews.

About The Pavilion at Stow

The Pavilion at Stow is a skilled nursing / long term care community in Stow, Ohio. The community is licensed for up to 51 residents.

Families rate The Pavilion at Stow 4 out of 5 based on 100 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Pavilion at Stow

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Pavilion at Stow

4overall · 100 ratings combined

4★ on Google (100)

william kobling

Jul 2026

via Google

I call nursing homes and assisted living facilities almost daily as part of my job. If nobody answers the phone when you call, that’s a bad sign. The facility has probably not hired enough people to take care of residents. This is common for facilities that have become money makers for owners. I called all morning long to this facility and never got through. This not a place I would consider moving a family of friend into. BTW this is not a criticism of individual aids, nurses, or even managers. They usually are quite good and caring. But the owners are the ones who provide adequate staffing. Most don’t do this well because it cuts into profits. Eventually the good workers leave because they do not have enough help and management does not hire enough good people.

Fred Botos

Feb 2026

via Google

I put one star and every time I check it shows 5 stars ????????? Too many inconsistencies in many areas to explain them all. One big problem, there is absolutely no communication or relationship between the Doctor and patient. Getting any word back to the Doctor about patients complaint does not exist. No staff ever answers their phone, leaving a message with phone # is ALWAYS the norm, and no one ever returns your call. There are many more deficiencies not mentioned here. I have notice that if your NOT someone that needs a lot of attention for chronic issues your treated very nice and that brings out positive reviews, but if the opposite exists care and concerns are not good.

jon J

Aug 2025

via Google

do not send your family members here the nurse responsible for my mother took her to the big room for activities and let her run out of oxygen and almost killed her and she had to be rushed back to ICU, along with no drinks with dinner worst food I've ever seen in my life and nobody comes to the room within a half an hour of pushing the call button sometimes even an hour if it was an emergency my mother would've died in that room! And when I called to talk to somebody no supervisor is available and nobody will return my calls so pick somewhere other than here for your family members sake

Rhonda Neumeyer

Apr 2025

via Google

My mother was a resident for close to 5 years. The staff became family. When she passed there was so much kindness shown to our family. We so appreciate everything they did for us.

Janet Wavrek

Apr 2025

via Google

My Daughter is here at the Pavilion and they are amazing. Megan in rehab is so caring and efficient.From Eleanor-to the nurses, nurse assistants, social worker, director of nursing, therapy department ,these are some of the most caring and loving people we are so glad to know. They work hard and always smile and make people feel welcome and loved. We would recommend this place to anyone. We are always welcome no matter how many times we visit.

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Government Inspection History

5 inspection visits in the last three years, 64 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 6, 2024Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024

Apr 17, 2024Health Complaint6 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 3, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 3, 2024

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024

Aug 21, 2023Fire Safety StandardHealth Standard16 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 6, 2023

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

Oct 14, 2021Fire Safety StandardHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 11, 2021

Feb 14, 2019Fire Safety StandardHealth Standard30 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2019

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion at Stow offer?

The Pavilion at Stow offers Skilled Nursing / Long Term Care.

Where is The Pavilion at Stow located?

The Pavilion at Stow is located at 3700 Englewood Drive in Stow, Ohio.

What do families say about The Pavilion at Stow?

Reviews of The Pavilion at Stow are sharply divided: several families describe deeply caring nurses, therapists, and staff who treated relatives like family, while other reviewers report serious safety lapses, slow response to call buttons, and difficulty getting callbacks from doctors or supervisors. The community has a 4 out of 5 rating from 100 Google reviews, but the underlying comments suggest care quality may vary depending on how much attention a resident needs.

How did The Pavilion at Stow do on recent health and safety inspections?

The Pavilion at Stow had 5 government inspection visits in the last three years, with 64 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion at Stow?

Submit the Request Information form on this page to connect with The Pavilion at Stow and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Pavilion at Stow? Claim this listing to update photos, pricing, and details. It's free.

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