MyLivingChoice

The Palms Home Care

342 Poinsettia Ave Ste 302

5(5 ratings)· Sebring average: 4.4

The Palms Home Care, photo 1

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 2006
Accreditation
Medicare Certified and ACHC Accredited home health agency
Service area
Serves five Florida counties including Polk and Highlands
Specialized therapy
Offers monochromatic infrared therapy for pain and circulation
Experience
Two decades serving thousands of home care clients

What Families Think

Families describe The Palms Home Care as a home health agency with caring, attentive nurses who navigate services alongside clients' insurance plans. Reviews are limited but consistently positive about staff attitude and support, and the agency offers a broad range of skilled nursing and therapy services delivered in the home.

The Good

  • Nurses described as wonderful, caring and kind
  • Staff called "amazing" by families
  • Medicare Certified and ACHC Accredited agency
  • Wide range of specialized treatments (wound care, lymphedema, cardiac)
  • Physical, occupational and speech therapy available

The Bad

  • One reviewer noted care coordination depends on your insurance plan
  • One review flagged confusion with another agency of the same name

AI-generated from reviews and community data.

The Palms Home Care is a home health agency serving Sebring, Florida offering At-Home Care and Home Health. Families rate it 5.0 out of 5 across 5 reviews.

About The Palms Home Care

The Palms Home Care is a home health care service provider offering skilled nursing, companion care, and therapeutic services throughout Polk, Hillsborough, Hardee, Manatee, and Highlands counties, including Sebring, Florida. The agency is Medicare Certified and ACHC Accredited, operating as a patient-centered provider with two decades of experience serving thousands of clients.

The organization provides physician-ordered skilled nursing care, including comprehensive wound and skin integrity management, post-surgical recovery assistance, and transitional care programs designed to reduce complications and prevent rehospitalization. Physical, occupational, and speech therapy are delivered by therapy specialists, along with cardiac, ostomy, and diabetes management education and treatment.

Specialized services include monochromatic infrared energy treatment to reduce pain and increase circulation, lymphedema and enterostomal therapy, anticoagulation management, and musculoskeletal injury treatment. The agency also offers fall prevention planning and education to support clients' recovery and independence while receiving at-home care.

The Palms Home Care emphasizes partnerships with local clinicians, hospitals, care facilities, and community resources. The organization operates with a focus on compassion, professionalism, and quality care, structured to ensure staff are knowledgeable in their fields and committed to patient outcomes.

Types of Care at The Palms Home Care

At-Home CareHome Health

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Reviews of The Palms Home Care

5overall · 5 ratings combined

5★ on Google (5)

Victoria S.

Sep 2023

via Google

The nurses are wonderful, very caring and kind. It's between you and them to handle the times as well as your insurance. IF you have the best ins, say for example, United Healthcare Duel Complete PPO.. then all is well. IF anyone needs a wonderful agent, please let me contact my personal agent for you. She's Excellent!!

Tania Love

May 2023

via Google

The staff is amazing! We are so blessed to be helped by the staff! Just want to say thank you !!!

Adriana Sneider

Sep 2018

via Google

Palms Home Care located at 1570 Lakeview Dr., Suite 100 in Sebring is not associated with other Palms Home Care agencies in the state. The review attached to this location does not represent the Palms Home Care agency providing excellent care to Highlands County since 2006.

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to The Palms Home Care, never sold or shared.

Medicare Quality of Care

The Palms Home Care is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency77%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well82%US 86%
  • The team discussed medicines, pain and home safety84%US 82%

104 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community74%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)18%US 11%Worse than

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around89%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing96%US 86%
  • Patients' breathing improved89%US 85%
  • Patients got better at taking medications correctly88%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations73%US 61%

Service area

The Palms Home Care reports serving 29 ZIP codes, including Tampa, Bradenton, Sebring, Lake Wales, Avon Park, Brandon, Ellenton, Frostproof, Haines City, Lake Placid and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 108305. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does The Palms Home Care offer?

The Palms Home Care offers At-Home Care and Home Health.

Where is The Palms Home Care located?

The Palms Home Care is located at 342 Poinsettia Ave Ste 302 in Sebring, Florida.

What do families say about The Palms Home Care?

Families describe The Palms Home Care as a home health agency with caring, attentive nurses who navigate services alongside clients' insurance plans. Reviews are limited but consistently positive about staff attitude and support, and the agency offers a broad range of skilled nursing and therapy services delivered in the home.

Does Medicare cover care from The Palms Home Care?

Yes. The Palms Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use The Palms Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit The Palms Home Care?

Submit the Request Information form on this page to connect with The Palms Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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