The Memory Center Richmond

carolyn prather

Jul 2020

via Google ↗

I just want to say that the Memory Center is a great place without Covid 19. But what they have done and are doing for their residents during this very stressful time is just amazing. Nothing is perfect and we can't control everything, but this staff and leadership is trying hard to do it all. Thank you to Jennifer and all her staff, nurses, CNPs, activities people, chef, Reggie for all you are doing. My prayers are with you all and my gratitude for all your love and support.

Tamika Williams

Jan 2019

via Google ↗

The leadership and staff at the Richmond location are amazing! They really care about their residents and try their best to do right by them, and not to mention... The facility is beautiful! It really takes away the stigma that an Alzheimer's or dementia patient has to be in a locked facility. Here they can roam around as much as and how often they want (securely) without feeling restricted or like a caged animal. TMC Richmond is doing it right!

JOANIE Titch

Aug 2017

via Google ↗

Our mother was a resident of The Memory Center for 18 months and while our mother was physically healthy, overall, once she became sick during the Noro virus outbreak 2/17, deficiencies in Staff's ability to respond to so many ill residents and Administration's missing in action behavior, our mother did not receive adequate care and attention. This crisis highlighted how unprepared The Memory Center was in responding to a serious situation. Though they talk a good game and tell you what you want to hear, actions did not match their empty promises and assurances they had it all under control. Prior to this event there were numerous issues with patient care. Food being limited, few aids around, mistakes and omission of med administration. Despite family meetings where specific remedies were identified and promised, in the end, there was very little follow through..just talk. While the facility is lovely, it appears evident that emphasis is placed on appearances vs adequate care. The unfortunate reality of caring for this vulnerable population is they cannot tell family what is going on and how they are treated. Unless family if vigilant, they do not know if in fact their loved one is receiving the care folks are paying top dollar to receive. Also, if a crisis hits, it is doubtful the facility is prepared to handle it. Be ready to provide the care your loved one will need. Staff is not adequate to handle anything out of the ordinary.

Susan Stilwell

Apr 2016

via Google ↗

The most compassionate and loving care you can imagine for your family member. My Mother, Louise Farmer, was provided the very BEST from the staff in this well-conceived facility.

Kristen Stutt

Apr 2016

via Google ↗

The staff was always compassionate, respectful, and loving when they cared for our mother, grandmother and friend, Louise while she was a resident at The Memory Center. At first, there was some apprehension on her part and ours about moving, but in no time at all, we came to think of TMC as part of our family. The services they provide are challenging. Not everyone is cut out for that line of work, but we would like to commend The Memory Center for putting together a staff to be extremely proud of! We were blessed to have received such excellent care from their family; the sincere kindness shown to our mother/grandmother and our family was so welcoming. There was a time when Louise wasn't sleeping and the staff all took turns lying in the bed with her to get her to rest. TMC went above and beyond every step of the way with our loved one. In addition to their stellar employees, the physical building is outstanding. The town center is such a wonderful concept and really adds to the open, airy feel when you walk in the door. Louise’s room was clean, spacious, comfortable, warm and inviting. It was sanitary and had all of the necessary equipment without being cold and hospital-like. The common area in her neighborhood was well used, and we enjoyed seeing the residents watching movies together in their pajamas at night. When Louise started eating less they found creative ways to get her to eat. If I was there during mealtime, I was always asked to join her. The food was always appetizing. I can attest that other facilities around the area, have some questionable food options. TMC made this difficult time so much easier. Their kindness, compassion, and genuine concern for Louise and for our family during her final days will never be forgotten.