Shay Berg
Jun 2026
My nana moved into The Lakeshore on July 27 and remained there until she was evicted on September 4. She passed away just five days later, on September 9. Before moving in, The Lakeshore was fully aware that my nana had dementia and was struggling to give up her independence. They assured us that, as her needs changed, they would provide a “holistic, individualized care and wellness plan.” Sadly, that promise was never kept.<br>Less than a week after moving in, staff called the police on my nana for what they described as suicidal ideation. She was taken for a psychological evaluation and was cleared by doctors, but The Lakeshore still refused to let her return. As her emergency contact, I was never notified. By chance, another family member showed up that day otherwise, we would never have known what was happening to her. The facility told me if I brought her back, they would call the police again.<br>Throughout this ordeal, I was in contact with Chris, the executive director, who was extremely disrespectful and dismissive. My nana was forced to stay in a hotel that weekend. Eventually we were reimbursed and Chris apologized but the damage and emotional harm to my nana were already done.<br>During her stay, my nana would often tell me that “everyone here is so fake.” At the time, I didn’t understand what she meant. After witnessing how she was treated, I do now.<br>As her dementia progressed, she decided to go on hospice and receive comfort care. She was falling often, and it became obvious that the nurses were not equipped—or willing—to provide the help she needed. She was treated like a burden. I personally witnessed nurses sigh and raise their voices at her, telling her to get up on her own if she didn’t want help, before storming out of her room.<br>One day, my nana was left on the ground for three hours. When I arrived, I was able to get her up and calm her down within minutes. After that, we hired a 24-hour private nurse from outside the facility because I no longer trusted anyone at The Lakeshore to care for her.<br>We were paying nearly $8,000 per month, plus another $5,000 in “care” charges, and I expected so much more. The Lakeshore advertises compassionate, individualized care, but when my nana’s health declined, they did nothing.<br>Ultimately, they evicted her while she was lying in a hospital bed—even though her care for September had already been paid in full. The hospital social worker was so disturbed by what happened that they filed a complaint with Adult Protective Services.<br>After my nana passed away, I went to The Lakeshore to clear out her apartment. Her name had already been removed from the door, and staff were showing her apartment to new potential residents while I was still inside packing her things. Out of sheer discomfort and shock, we allowed them to continue the tour, even though I had to tell the people viewing the room that my nana had just died. That moment perfectly summed up how little compassion or respect The Lakeshore showed her from the beginning to the very end.<br>The Lakeshore evicted my nana because she was a “nuisance” and didn’t fit into their idea of community. They failed her, and they failed our family. I hold them responsible for the distress that led up to her passing.<br>If your loved one truly needs assisted living or support, please look elsewhere. Don’t be fooled by the polished image they present. My nana was right—they were fake.
