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The Hillcrest Of North Dallas

18648 Hillcrest Rd

4.2(137 ratings)· Dallas average: 4.4

The Hillcrest Of North Dallas — photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Regulatory record
Medicare.gov flags facility with recent federal fines
Discharge support
Arranges Home Health for post-discharge transition
Dietary accommodations
Meals adapted for medical and faith-based needs

What Families Think

Reviewers of The Hillcrest of North Dallas are sharply divided: many praise friendly, attentive staff and a clean, well-run facility, while a substantial number of families report serious care lapses including slow response to call buttons, unsanitary rooms, and mishandled discharges. The facility has also been flagged on Medicare.gov with federal fines in recent years, which several reviewers cite directly.

The Good

  • Staff frequently described as friendly and attentive
  • Facility often praised as clean and well-kept
  • Rehab and nursing team singled out by name
  • Wound care and therapy praised by residents
  • Some reviewers praise food and dietary staff

The Bad

  • Multiple reports of slow or unanswered nurse call buttons
  • Several reviews describe dirty rooms, soiled linens, or urine on floors
  • One report of alleged resident abuse and unresponsive staff
  • Medicare.gov has flagged facility with federal fines in past 3 years

AI-generated from reviews and community data.

About The Hillcrest Of North Dallas

Hillcrest of North Dallas is a skilled nursing and rehabilitation center that provides both short-term rehab and long-term care. The team emphasizes creating an environment of warmth and caring for residents and their families throughout a stay.

Rooms are described as spacious and private, equipped with TVs and phones, and residents receive 24-hour nursing care along with doctor-recommended rehabilitation services designed to help them return home. When a resident is ready to leave, the team can arrange Home Health and other programs to support a safe transition, and the community also offers palliative and supportive care services as part of a full continuum of care.

Rehabilitation services include physical, occupational, and speech therapy, with a personalized plan designed for each individual to work toward a full recovery. Wound care is supervised by a wound care specialist physician, with onsite consultations supported by certified wound care nurses.

A licensed social service staff assists residents during transitional periods and throughout their stay, and a certified dietitian ensures meals are nutritionally balanced while accommodating medical and faith-based dietary needs. Stimulating activities are offered and tailored to each individual's personal needs to help improve quality of life.

The community describes its approach as physician-supervised, round-the-clock care intended to meet the unique needs of each resident, with a focus on helping individuals regain independence and become as self-sufficient as possible.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.2overall · 137 ratings combined

4.2★ on Google (137)

Norman Harris

Jul 2026

via Google

Exceptional First Impression — Thank You, Christy!<br>From the moment I walked in, Christy Birdine set the tone for an outstanding visit. Her warm welcome, professional demeanor, and genuine down-to-earth personality made me feel valued from the very first interaction. Christy is the kind of person who makes you feel right at home — a true asset to this team. Thank you, Christy!

Norman Harris

Jul 2026

via Google

Exceptional First Impression — Thank You, Christy! From the moment I walked in, Christy Birdine set the tone for an outstanding visit. Her warm welcome, professional demeanor, and genuine down-to-earth personality made me feel valued from the very first interaction. Christy is the kind of person who makes you feel right at home — a true asset to this team. Thank you, Christy!

Nicole Fillie

Jun 2026

via Google

My husband is there due to a stroke I’m not able to get up there to see him like should, when I went there on my visit I found out he he was being abused he’s non verbal but can demonstrate what he’s been going through the facility doesn’t call me if there’s anything wrong but can call me when they need something from me, I’m trying to transfer him to another facility that is in the same area where I live all I have to do is walk out the gate, I live in a senior living apartment on Bickers Street

Antonia Martinez

May 2026

via Google

Staff was very helpful and it was a great experience.Altogether , I feel safe , knowing my family will be well taken care of?

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Frequently Asked Questions

What types of care does The Hillcrest Of North Dallas offer?

The Hillcrest Of North Dallas offers Skilled Nursing / Long Term Care.

Where is The Hillcrest Of North Dallas located?

The Hillcrest Of North Dallas is located at 18648 Hillcrest Rd in Dallas, Texas.

What do families say about The Hillcrest Of North Dallas?

Reviewers of The Hillcrest of North Dallas are sharply divided: many praise friendly, attentive staff and a clean, well-run facility, while a substantial number of families report serious care lapses including slow response to call buttons, unsanitary rooms, and mishandled discharges. The facility has also been flagged on Medicare.gov with federal fines in recent years, which several reviewers cite directly.

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