Michael Jones
May 2025
Staff was very pleasant. Lead me to the room I was looking for. Knocked on the door and announced my presence. Making sure the resident wanted to see me. Resident safety is important to them.
Aase Haugen Senior Services
607 Highland Drive
4(36 ratings)
1 / 5Quick Facts
- Total units
- 86
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 86
- Rehab Access
- Outpatient rehab clinic open to the broader community
CMS Care Compare
What Families Think
Families describe a community with a full continuum of care in one place, and many single out the Rivers Unit memory care staff and general staff friendliness for praise. However, several reviewers raise serious concerns about inconsistent care quality, especially involving temporary or undertrained staff, alongside frustration with billing practices when care lapses.
The Good
- Staff described as pleasant and attentive
- Memory care staff singled out as compassionate
- Personal touches like celebrating residents' birthdays
- Resident safety and privacy respected by staff
- On-site outpatient PT, OT, and speech therapy
The Bad
- Multiple reports of inconsistent care quality over time
- One serious report of injury from improper nail care
- One report of delayed medical response to a feeding tube issue
- Concerns about undertrained temporary staff filling in
AI-generated from reviews and community data.
About Aase Haugen Senior Services
The Highlands is a Continuing Care Retirement Community (CCRC) in Decorah, Iowa, offering connected levels of care designed to support residents through every stage of life without leaving the community.
The community provides independent living in stress-free, maintenance-free apartments and twin homes, along with personalized support when needed. Residents enjoy private apartments where they can live their days their way.
The Highlands offers specialized care services including short-term medical care focused on recovery and strength, skilled nursing with 24-hour medical care centered on comfort and quality of life, and specialized compassionate care for those living with dementia and cognitive changes. The community also operates an outpatient rehabilitation clinic offering physical therapy, occupational therapy, and speech therapy services open to the broader community.
Family involvement and support are central to the community's approach, with a commitment to keeping families informed and involved throughout their loved one's care. The community emphasizes a thoughtfully designed setting focused on safety and comfort, while fostering friendship, connection, and trust among residents.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4overall · 36 ratings combined
4★ on Google (36)
N L
Feb 2024
Sadly, I have talked to the state multiple times in-regards to care of our loved one.. Contracted physician care from Winn-Med was Excellent!!! But sadly care below that level was very spotty. Years ago this was the facility to place your loved one, but very few of those skilled and caring personnel is still working there. If this is your only option please make sure you or a family member is in the facility often to advocate for your love one’s care!
Julie Scheidel
Aug 2022
Everyone is so nice . staff is amazing. its just one thing we hope that they cut or trim the tree by assisted living as there is dead branches that might fall on someone.
Leigh Ann judge
Dec 2021
The staff on the Rivers Unit are wonderful. Kayla is a fantastic care giver. They not only take excellent care of the residents but always ask me if I need anything when I am visiting It was David’s birthday today and they made sure he got to listen to Beech Boy songs which are his favorite It takes very special people to work in a memory car unit and the staff at Aasa Heugen are the very best. Thank you for all you do
john doe
Jul 2021
I have to agree with Lisa Nelson that is very possible because they are post to have nurses clip the residents toes I believe they had someone that was not qualified clip my mother toes and they cut it to the skin on not just one toe but 4 of they was bleeding and it is still sore up after 2 months and there trying to say it's cause she a diabetic not they have Temps come in cause I've witnessed it before and most of the time they don't even know what be going on then the tube in my mother stomach her feeding to had bust I guess but instead of taking her to the doctor immediately to get that fixes they taped it up instead and waited days to take her that is not perfectional then they wanna call and harass people about money but they not taking care of her like they post to they need to but they same energy they use to run people down about money they really don't deserve and focus on taking better care of there patients and making sure there temp people know what to do
Frequently Asked Questions
What types of care does Aase Haugen Senior Services offer?
Aase Haugen Senior Services offers Skilled Nursing / Long Term Care.
Where is Aase Haugen Senior Services located?
Aase Haugen Senior Services is located at 607 Highland Drive in Decorah, Iowa.
What do families say about Aase Haugen Senior Services?
Families describe a community with a full continuum of care in one place, and many single out the Rivers Unit memory care staff and general staff friendliness for praise. However, several reviewers raise serious concerns about inconsistent care quality, especially involving temporary or undertrained staff, alongside frustration with billing practices when care lapses.
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