Michael Jones
May 2025
Staff was very pleasant. Lead me to the room I was looking for. Knocked on the door and announced my presence. Making sure the resident wanted to see me. Resident safety is important to them.
1 / 5Quick Facts
- Total units
- 86
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 86
- Inspections
- View history (60 citations)
- Rehab Access
- Outpatient rehab clinic open to the broader community
CMS Care Compare
What Families Think
Families describe a community with a full continuum of care in one place, and many single out the Rivers Unit memory care staff and general staff friendliness for praise. However, several reviewers raise serious concerns about inconsistent care quality, especially involving temporary or undertrained staff, alongside frustration with billing practices when care lapses.
The Good
- Staff described as pleasant and attentive
- Memory care staff singled out as compassionate
- Personal touches like celebrating residents' birthdays
- Resident safety and privacy respected by staff
- On-site outpatient PT, OT, and speech therapy
The Bad
- Multiple reports of inconsistent care quality over time
- One serious report of injury from improper nail care
- One report of delayed medical response to a feeding tube issue
- Concerns about undertrained temporary staff filling in
AI-generated from reviews and community data.
Aase Haugen Senior Services is a senior living community in Decorah, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 36 reviews.
About Aase Haugen Senior Services
The Highlands is a Continuing Care Retirement Community (CCRC) in Decorah, Iowa, offering connected levels of care designed to support residents through every stage of life without leaving the community.
The community provides independent living in stress-free, maintenance-free apartments and twin homes, along with personalized support when needed. Residents enjoy private apartments where they can live their days their way.
The Highlands offers specialized care services including short-term medical care focused on recovery and strength, skilled nursing with 24-hour medical care centered on comfort and quality of life, and specialized compassionate care for those living with dementia and cognitive changes. The community also operates an outpatient rehabilitation clinic offering physical therapy, occupational therapy, and speech therapy services open to the broader community.
Family involvement and support are central to the community's approach, with a commitment to keeping families informed and involved throughout their loved one's care. The community emphasizes a thoughtfully designed setting focused on safety and comfort, while fostering friendship, connection, and trust among residents.
Types of Care at Aase Haugen Senior Services
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Birthday / Holiday Parties
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Aase Haugen Senior Services
4overall · 36 ratings combined
4★ on Google (36)
N L
Feb 2024
Sadly, I have talked to the state multiple times in-regards to care of our loved one.. Contracted physician care from Winn-Med was Excellent!!! But sadly care below that level was very spotty. Years ago this was the facility to place your loved one, but very few of those skilled and caring personnel is still working there. If this is your only option please make sure you or a family member is in the facility often to advocate for your love one’s care!
Julie Scheidel
Aug 2022
Everyone is so nice . staff is amazing. its just one thing we hope that they cut or trim the tree by assisted living as there is dead branches that might fall on someone.
Leigh Ann judge
Dec 2021
The staff on the Rivers Unit are wonderful. Kayla is a fantastic care giver. They not only take excellent care of the residents but always ask me if I need anything when I am visiting It was David’s birthday today and they made sure he got to listen to Beech Boy songs which are his favorite It takes very special people to work in a memory car unit and the staff at Aasa Heugen are the very best. Thank you for all you do
john doe
Jul 2021
I have to agree with Lisa Nelson that is very possible because they are post to have nurses clip the residents toes I believe they had someone that was not qualified clip my mother toes and they cut it to the skin on not just one toe but 4 of they was bleeding and it is still sore up after 2 months and there trying to say it's cause she a diabetic not they have Temps come in cause I've witnessed it before and most of the time they don't even know what be going on then the tube in my mother stomach her feeding to had bust I guess but instead of taking her to the doctor immediately to get that fixes they taped it up instead and waited days to take her that is not perfectional then they wanna call and harass people about money but they not taking care of her like they post to they need to but they same energy they use to run people down about money they really don't deserve and focus on taking better care of there patients and making sure there temp people know what to do
Government Inspection History
8 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Sep 23, 2025Health Complaint2 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 24, 2025
Have enough outside ventilation via a window or mechanical ventilation, or both.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 24, 2025
Jun 12, 2025Fire Safety StandardHealth Standard11 citations
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2025
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2025
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Jun 26, 2025
Dec 9, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 10, 2024
Sep 25, 2024Health Complaint2 citations
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024
Jul 25, 2024Fire Safety StandardHealth Standard21 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jul 26, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 28, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 6, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 26, 2024
Feb 7, 2024Health Complaint6 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 8, 2024
Sep 18, 2023Fire Safety StandardHealth Standard10 citations
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 20, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Sep 29, 2023
Jul 11, 2023Health Complaint7 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 26, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 26, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 26, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 26, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Aase Haugen Senior Services offer?
Aase Haugen Senior Services offers Skilled Nursing / Long Term Care.
Where is Aase Haugen Senior Services located?
Aase Haugen Senior Services is located at 607 Highland Drive in Decorah, Iowa.
What do families say about Aase Haugen Senior Services?
Families describe a community with a full continuum of care in one place, and many single out the Rivers Unit memory care staff and general staff friendliness for praise. However, several reviewers raise serious concerns about inconsistent care quality, especially involving temporary or undertrained staff, alongside frustration with billing practices when care lapses.
How did Aase Haugen Senior Services do on recent health and safety inspections?
Aase Haugen Senior Services had 8 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Aase Haugen Senior Services?
Submit the Request Information form on this page to connect with Aase Haugen Senior Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Aase Haugen Senior Services? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Decorah.
Wellington Place
Decorah, Iowa0 mi
4.5(19)
Assisted LivingSkilled Nursing / Long Term Care
Green Lea Senior Living
Mabel, Minnesota15.3 mi
4.3(4)
Assisted LivingSkilled Nursing / Long Term Care
Northgate Care Center
Waukon, Iowa16.3 mi
4.9(8)
Skilled Nursing / Long Term Care
Good Samaritan Society - Waukon
Waukon, Iowa16.3 mi
4(3)
Skilled Nursing / Long Term Care
Evans Senior Living Community
Cresco, Iowa16.9 mi
4.5(28)
Assisted LivingSkilled Nursing / Long Term Care
Accura Healthcare Of Cresco
Cresco, Iowa16.9 mi
3(8)
Skilled Nursing / Long Term Care