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The Henry Senior Living

785 Henry Ave

3.7(26 ratings)· Ballwin average: 4.1

Part of Arrow Senior Living · 44 communities · 4.5★ average · (3 others nearby)

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The Henry Senior Living, photo 11 / 6

Quick Facts

Licensed capacity
98 residents

Missouri DHSS

Licensed operator
VB Ballwin Sh, LLC
Additional care fees
Extra charges billed for more frequent care check-ins
Ambulance transport costs
Families billed separately for hospital ambulance transport

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for The Henry Senior Living (formerly associated with Brookdale West County) are decidedly mixed: many families praise the clean, welcoming atmosphere and friendly staff, while several others report serious concerns about staffing levels, medication management, and communication, particularly in memory care and assisted living settings. The 3.7 average from 26 Google reviews reflects this split between very positive and very negative experiences.

What reviewers praise

  • Clean facility praised by multiple reviewers
  • Friendly, welcoming staff frequently mentioned
  • Close-knit community feel noted by families
  • Attentive nursing across all shifts, per one reviewer
  • Good food and dining experience highlighted

What reviewers flag

  • Multiple reports of understaffing, especially in memory care
  • One detailed account of medication errors and mismanagement
  • One report of a rude, unresponsive Director of Nursing
  • Extra fees charged for additional care visits and ambulance transport

AI-generated from reviews and community data.

The Henry Senior Living is a senior living community in Ballwin, Missouri offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 26 reviews.

About The Henry Senior Living

The Henry Senior Living is an independent living community in Ballwin, Missouri. The community offers 24-hour staff availability, an emergency call system, gathering and activity spaces, housekeeping services, medication management, social activities, and wheelchair accessibility.

Types of Care at The Henry Senior Living

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of The Henry Senior Living

3.7overall · 26 ratings combined

3.7★ on Google (26)

Write a review

Elaine Allgood

Jan 2025

via Google ↗ · Report

I am a physician and can recommend Brookdale West County wholeheartedly for its memory care division. I am very pleased with the nursing attentiveness for all three shifts, the housekeeping staff is likewise stellar as well as the maintenance staff. The Executive Director and Director of Nursing command service excellence and consistent quality. The maintenance department is extremely responsive to minor issues and are always there with a friendly smile and demeanor.<br>The activities director is very patient, encouraging, creative and similarly, a consistent smile on her face. Oh, I can not forget the quality of nutritious food and the flavors! Director of Dining always onsite everyday as well.<br>The nursing staff are very capable at multi tasking, (dispensing meds, toileting, bathing, feeding, conversationalists,etc) they do it all. They have such a demanding profession, yet they go to work everyday pleasant, proficient and performing above the standard bar.<br><br>Elaine Allgood, MD

Alex Robertson

Oct 2024

via Google ↗ · Report

My father did not receive all of his medication properly, because the last few times he was sent out to the hospital or other places the wrong med list was sent. There were issues with the nurse for the memory care not having his proper allotment of medication when my mother arrived at times! The head nurse the executive director and memory care nurse did not know what a PRN was or when to administer or how to comment on a PRN. The executive director (Jenny Hilliard), Head Nurse (Laura), and Memory Care Nurse (Ellen) have all demonstrated either lying, incompetence, and/or ineptitude at their job numerous times! If you are looking for a place to have your loved cared for poorly, then this is the place for your loved one!

iFIispy

Aug 2024

via Google ↗ · Report

I wouldn’t recommend Brookdale to be honest. We put our loved one in the Assisted Living side at the end of last year and since we have been there the DON has been unresponsive, not cooperative, rude, even to our loved one’s physicians. One of the physicians nurses informed us she’s never been spoken to as bad as the DON has spoken to her. There are pros and cons of Brookdale, but we believe the cons definitely outweigh the pros and if we had to do it over we wouldn’t have chosen Brookdale.

Jordan Karimi

Mar 2024

via Google ↗ · Report

Great facility - highly recommend. They foster a close knit community and it’s apparent the staff genuinely care about and get to know the residents. We never worried about our father during his stay because we knew he was safe, well taken care of and happy.

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Frequently Asked Questions

What types of care does The Henry Senior Living offer?

The Henry Senior Living offers Assisted Living and Memory Care.

Where is The Henry Senior Living located?

The Henry Senior Living is located at 785 Henry Ave in Ballwin, Missouri.

What do families say about The Henry Senior Living?

The Henry Senior Living carries a 3.7 out of 5 rating from 26 Google reviews. Reviews for The Henry Senior Living (formerly associated with Brookdale West County) are decidedly mixed: many families praise the clean, welcoming atmosphere and friendly staff, while several others report serious concerns about staffing levels, medication management, and communication, particularly in memory care and assisted living settings. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit The Henry Senior Living?

Submit the Request Information form on this page, or contact The Henry Senior Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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