2.7(15 ratings)· Port Richey average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Cottages of Port Richey are sharply divided, with some families praising a clean, caring environment and good food, while others describe serious safety lapses and rude staff interactions. The community holds a 2.7 out of 5 rating from a small number of Google reviews, reflecting this inconsistency.
AI-generated from reviews and community data.
The Cottages of Port Richey is a senior living community in Port Richey, Florida offering Assisted Living. Families rate it 2.7 out of 5 across 15 reviews.
The Cottages of Port Richey is an assisted living community in Port Richey, Florida. Google reviewers offered starkly different accounts of their experiences. Some praised the cleanliness, food quality, activities, and the nursing staff's attentiveness to residents. Others reported serious concerns about supervision, with one family describing an extended incident in which a resident left the property undetected for hours. Communication and customer service also divided reviewers, with some families encountering rudeness from staff when making inquiries.
Prospective families should be aware that reviews of this community are mixed across key areas including safety oversight, staff professionalism, and how phone and front desk inquiries are handled.
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Help Me Choose2.7overall · 15 ratings combined
2.7★ on Google (15)
Jay Siravo
Jan 2021
I called there to get some information from them. When I called I was greeted by a gentlemen who then turned me over to one of the most rude and disrespectful woman I have every spoke with. Never have I been yelled at like that and hung up on. Tied calling back to see who I spoke with and no one could be of any help. I will never recommend this horrible place to anyone
Karen Godfrey
Jan 2020
I'll never forget what happened one week after moving my father into this place. He walked off the property and no one even knew until I called them after the New Port Richey Police dept. called me, asking me where my father lived because he was with one of their police officers. Not just for a few minutes either, my father was gone for HOURS enough to complete a banking transaction. My father had a stroke 2 days later and they called for medical transport. Not 911, but basic medical transport to take him to get checked out. After that, my father could not even return to the facility because now he needed nursing care 24/7. Getting his personal belongings out of the facility was a nightmare, they lost his id, and they still to this day have a music organ on the property I was never able to retrieve. I called several state agencies to report it, but beware; if you place your loved one in an independent living facility, that facility cannot be held responsible if your loved one just walks off the property, because it is "independent" living. I tried to get a hold of the director several times throughout the fiasco and he would never return my calls. I lived more than 3 hours from my father and he could not live in apartment anymore and I thought this was a good option. It was a nightmare as soon as he moved in.
Lucy Hernaiz
Aug 2018
The front desk lady named Melanie is very rude I went in to sign an application and she would not lend me a pen to do my application there and every time I call to ask if they are hiring she is very rude and says if they havent called you dont call here and hangs up... She needs a customer service training with her nasty attitude.. Very rude people.. They are supposed to be professionals.
Christina Miller
May 2018
The Cottages of Port Richey is a warm and welcoming senior living community. Excellent food, above average activities and a caring nursing staff. I would recommend this facility for your loved ones.
Angelo Setta
Mar 2018
Very clean, safe and caring environment. The staff have a real connection with the residents. I would highly recommend Cottages to anyone looking for great care for a loved one!!!
The Cottages of Port Richey offers Assisted Living.
The Cottages of Port Richey is located at 5905 Pine Hill Rd in Port Richey, Florida.
The Cottages of Port Richey carries a 2.7 out of 5 rating from 15 Google reviews. Reviews for The Cottages of Port Richey are sharply divided, with some families praising a clean, caring environment and good food, while others describe serious safety lapses and rude staff interactions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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