The Citadel at Saint Anne Place

Sandra Hill

Jun 2026

via Google ↗

They do not treat their residents with respect at all I want to go see my dad and one of the nurses hit one of the resident's hand and told her to stop stuffing her face. And they had my dad sitting there waiting on them to feed him I had took it upon myself to feed him and took him to his room to lay him down and they took their time to come to the room to lay him down. I would not recommend this place to my worst enemy.

Christopher B

May 2026

via Google ↗

I would strongly caution families considering St. Anne Place for a vulnerable loved one. A close family member of mine was a resident there during the 2025 management/ownership transition period. In my family’s experience, the quality of care declined noticeably after that transition. What concerned us most was not one isolated incident, but a pattern: delayed basic care, poor responsiveness, inadequate communication, and what appeared to be a lack of urgency during a period of obvious decline. During the final stretch of this resident’s stay, there were repeated concerning vital signs and signs that, in our view, warranted closer attention. Family concerns were raised directly with nursing staff. We did not feel those concerns were taken seriously or escalated with the urgency they deserved. The resident was later transferred to the hospital and died the same day. Afterward, I requested records so our family could understand what care had been documented and provided. The facility produced portions of the clinical chart, but did not provide several categories of operational documentation that would show care delivery in real time, such as call-light response records, detailed CNA/point-of-care documentation, hydration/intake records, rounding records, meal delivery documentation, and staffing/assignment records. Multiple written follow-ups were not answered directly. Through the long-term care ombudsman’s office, the administrator stated that the facility had already supplied everything they had. That response only deepened my concern. When a vulnerable resident is declining, families should not have to wonder whether basic care was provided, whether warning signs were acted on, or whether anyone was truly paying close attention. In my view, dignity in long-term care is not just about having a chart that looks complete afterward; it is about timely response, clear communication, and staff who notice when something needs attention. Based on my family’s experience, I personally would not place a loved one here again. If you are considering placement here, ask very specific questions about staffing levels, call-light response times, hydration, toileting, rounding, meal assistance, escalation procedures, and how the facility can show that care is being documented and delivered, not just summarized later.

janice simmons

Apr 2026

via Google ↗

My visit today was very heart feltenjoy every minute of it my aunt happy is all that matters

mark parsek

Apr 2026

via Google ↗

Spouse 's health regressed during her 3 week stay. We were told she was receiving rehab daily but this was not the case. Medical staff were unable to keep up with her condition and she ended up being hospitalized for 6 days before moving to another facility. Staff is stretched so thin that during mealtime all CNA's are passing trays and no one is available to answer call lights leading up to wait times of over an hour. Favorite CNA trick is to come in to answer the call light turn it off and leave never to return. Food is substandard. New facility is miles ahead. Do not recommend

Michael Medina

Mar 2026

via Google ↗

St. Anne Rehabilitation in general is a facility that is fairly clean and well staffed but can use some improvements. Particularly the food. I went to visit my mother today and they were served chicken that was supposed to be cooked golden brown. Sadly that did not turn out to be the case. The chicken was so overcooked that it was too dry for a normal human being to eat. Most of the residents at her table didn't eat it at all. So when would have to wonder how hungry they were since the next meal wasn't until dinner. It is my hope that the management after reading this review will contact whoever is in charge of cooking the meals makes sure that what is being served is at least edible.