3.7(315 ratings)· The Woodlands average: 4.1
Part of Cantex Continuing Care Network · 39 communities · 4.3★ average
1 / 5CMS Care Compare
Reviews for The Broadmoor at Creekside Park, a skilled nursing facility in The Woodlands, are mixed and skew negative, with repeated concerns about call-button response times and toileting/hygiene neglect during rehab stays. Physical therapy is consistently singled out as strong, and at least one reviewer had an excellent overall rehabilitation experience. Several reviewers describe communication and staffing gaps, particularly on night shifts.
AI-generated from reviews and community data.
The Broadmoor at Creekside Park is a senior living community in The Woodlands, Texas offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 315 reviews.
The Broadmoor at Creekside Park is a 112-bed skilled nursing facility located in The Woodlands, Texas, near Houston and Galveston. The community is staffed by professionals dedicated to resident care and support.
The facility offers a range of services and amenities designed to support residents' well-being. These include leafy outdoor spaces, exercise classes, worship services, and a well-stocked library. Residents have access to specialized programs such as an Activities of Daily Living (ADL) suite focused on restoring functional independence and assisting with home discharge planning, as well as an agility course with terrain park features for obstacle navigation practice.
The Broadmoor at Creekside Park is conveniently situated near Woodlands Mall, lakes, and a golf course, providing residents with access to local recreational and shopping amenities in the surrounding area.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.7overall · 315 ratings combined
3.7★ on Google (315)
Gaye McMillian
Jun 2026
Calling this place is absolutely ridiculous. I called three times this morning, holding on each call for almost 20 minutes. Asked to be transferred to the nurses station when I finally got though. It rang and rang and then disconnected. I’m holding on another call as we speak.
Richard Avenmarg
May 2026
Big mouth "Maya"! Amazing lady, and everyone on her team was amazing and the outdoor patio to the rooms are AMAZING
Katherine Hartman
May 2026
My dad was sent here after back surgery because he needed temporary help with basic things like getting to the restroom, bathing, and recovering safely while doing physical therapy. Before surgery, he was fully mobile, independent, and did not wear diapers. We trusted this facility to provide basic care while he healed, and unfortunately that did not happen. The biggest issue was repeated neglect when he needed help getting to the restroom. On one occasion, a staff member actually told him to “just poop in his diaper” because they couldn’t help him. That is humiliating and unacceptable for anyone, especially someone recovering from major surgery. Another day, my dad asked for help using the restroom in the morning and no one came. He yelled for help so much that he almost lost his voice. Hours went by with no assistance. I finally had to call the facility myself around 4:30 PM and complain before someone finally responded. No patient should be left sitting for hours needing to use the restroom while repeatedly asking for help. The worst incident happened when he became so desperate to use the restroom that he tried getting up on his own because no one was responding to him. He ended up having a major accident, reinjured his surgical area, and is now in significantly more pain than he should be during recovery. As a family member, it’s heartbreaking and infuriating to watch. I understand healthcare workers are busy and understaffed, but basic human care and dignity should never be ignored. Families place enormous trust in these facilities when their loved ones are vulnerable. Based on our experience, I would strongly encourage others to ask very hard questions about staffing, response times, and patient care before placing a loved one here.
David Woods
May 2026
One of the worst experiences I have had. Nursing Aids would walk in my room to provide care and be talking on their cell phones via their Air Pods. One of the Aids actually walked in my room talking on her cell by holding her cell phone to her left ear with her shoulder. So not only rude but how can good patient care be given while talking on their cell phones. I couldn’t stand or walk without assistance. One Aid was so mad that she had to come and change me. She drug the wheelchair over to my bed and said “Mr. Woods here i is a the wheelchair for you to get up and get yourself to the bathroom!” I said that I am unable to walk or stand without assistance.” Her reply was “I only work part time and PT didn’t tell me.” Obviously there needs to be communication between the shifts. A counselor/ therapist came in and asked me if she could ask me a few questions and I agreed. About 10 minutes into the session she said “you aren’t a woman Woods are you?” I said “no I haven’t had gender reassignment surgery.” She walked next door and found the woman Woods she said “I’ve been doing that a lot lately.”’ I thought WOW that is very concerning. That same counselor came back a few days later and asked if she could finish asking me questions, I told her to leave. I have a lot more to say but may run out of space. The PT and OT were so kind and all of them were encouraging all of us even though they weren’t working with each of us. They offered to help each other, they displayed great teamwork and a very cohesive team in comparison to the nursing staff who truly do not understand by working as a cohesive team that good patient care can be provided. Now “T” and Gemayel had only recently been hired and placed in charge of the nursing staff. They have made some positive changes, but they have a along road to travel down to having a successful staff. I truly wish “T” and Gemayel good luck. The Housekeeping staff was so friendly, helpful and worked well as a team by offering to help each other. As you can see I could only give this facility a “2”. If you place a family member or friend at this facility please check on them on a regular basis. You may need to be their advocate while at this facility. The reason that I only addressed the woman that the “counselor” confused me with.as “Woman Woods” because I didn’t have her permission to list her name.
Toya Blythe
May 2026
The most irresponsible “care” ever! Do not send your loved ones there. They do nothing! Patients are screaming for help and noone pays attention. When we called the manager they said she was in a call all day and could not come to the phone.
7 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 23, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 16, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 11, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 3, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 3, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 3, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Broadmoor at Creekside Park offers Skilled Nursing / Long Term Care.
The Broadmoor at Creekside Park is located at 5665 Creekside Forest Drive in The Woodlands, Texas.
Reviews for The Broadmoor at Creekside Park, a skilled nursing facility in The Woodlands, are mixed and skew negative, with repeated concerns about call-button response times and toileting/hygiene neglect during rehab stays. Physical therapy is consistently singled out as strong, and at least one reviewer had an excellent overall rehabilitation experience. Several reviewers describe communication and staffing gaps, particularly on night shifts.
The Broadmoor at Creekside Park had 7 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Broadmoor at Creekside Park and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Broadmoor at Creekside Park? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of The Woodlands.
Spring, Texas0 mi
4.9(73)
Assisted LivingMemory Care
Spring, Texas0 mi
4.6(59)
Assisted Living
Spring, Texas2.1 mi
4.5(25)
Assisted LivingIndependent LivingMemory Care+1 more
Spring, Texas3.2 mi
4.2(52)
Independent Living
Tomball, Texas3.2 mi
3.9(11)
Assisted Living
The Woodlands, Texas3.5 mi
4.9(93)
Assisted LivingIndependent LivingMemory Care
Home care agencies serving The Woodlands bring help to the house: daily living, companionship, and respite for family caregivers.
