George Heron
Jul 2026
Great nursing, loving aides, the one thing I would change is moving the resident at the end of 200 hall. She plays her tv so loud, my loved one on 300 can’t sleep.
1 / 5Quick Facts
- Total units
- 87
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 87
- Inspections
- View history (48 citations)
CMS Care Compare
What Families Think
Reviews for The Atrium Rehabilitation Center are sharply mixed: some families describe compassionate, attentive staff who helped loved ones regain strength after illness, while others report neglect, poor hygiene, and rude treatment of residents. Communication problems with management and staffing shortages come up repeatedly as concerns.
The Good
- Compassionate, professional staff noted by several reviewers
- Helped residents regain strength after illness or chemo
- Rehab and therapy workouts praised by some families
- Clean, comfortable, home-like setting mentioned
The Bad
- Multiple reports of understaffing affecting patient care
- One report of neglect: infrequent bathing, weight loss, missed PT
- One reviewer described rude, harsh communication from management
- One report of noise and disruptive resident behavior not managed
AI-generated from reviews and community data.
The Atrium Rehabilitation Center is a senior living community in San Antonio, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 107 reviews.
About The Atrium Rehabilitation Center
The Atrium Rehabilitation Center is a skilled nursing and long-term care facility in San Antonio, Texas with a licensed capacity of 87 residents. The center provides post-hospital rehabilitation and ongoing care for patients needing wound care, physical recovery, and specialized support.
Families consistently praise the facility's activity programming and individual staff members. The activities director is frequently highlighted for creating engaging outings, games, and social events that support residents' emotional and cognitive well-being. Several reviewers noted that specific CNAs and nurses, mentioned by name, go out of their way to provide attentive, personalized care, with one family writing that a caregiver "understands about being situated just right" during transfers. Families also report that the facility maintains regular communication, stays clean, and serves food that residents enjoy. One family noted their father "loved the staff, food, and therapy workouts" and made measurable progress during a five-week stay after chemotherapy.
However, experiences vary. Some families report gaps in care quality, with a small number raising serious concerns about oversight, medication management for behavioral issues, and inconsistency among staff members. A couple of negative reviews describe inadequate personal care and unmet dietary needs, though these represent a distinct minority.
The Atrium holds a 4.6-star rating based on 107 Google reviews. Most positive reviews emphasize warmth and individual attention; critical reviews typically cite staffing inconsistency or administrative responsiveness rather than systemic facility problems.
Types of Care at The Atrium Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Grocery Shopping and Errands
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Atrium Rehabilitation Center
4.6overall · 107 ratings combined
4.6★ on Google (107)
Jenica Morales-Abernathy
May 2026
Staff has horrible time management and very bad beside manners. They claim they are "short staffed" and I while I can understand, its not an excuse to treat patients poorly and not care for or neglect them. These are people's lives being dealt with. I do not recommend this place to anyone and will not in the future.
Chloe P
Apr 2026
Terrible place found out by my grandfathers new rehab center that this place is a skilled nursing center and they don’t take care of the patients here!! They are very rude to them scream and yell at them snd force them to do stuff they don’t want to do. They barely bathed him or cut his nails at all and didn’t make sure he was fed while being at this place he lost 10-15 pounds he looked so sick while staying here. They rarely did pt for him and always had him in his room never did anything for him and the placed smelled bad!! One day we came and the front desk man had my grandfathers phone we thought was very suspicious why he even had his phone in the first place. He’s now in a new center and looks so much better !!
Helena Gilbert
Mar 2026
I have a loved one here and overall the management and caregiving staff and just all of the staff there are so hard-working my only complaint is that they get the resident with behaviors a little on check with-some type of medication regimen that works for them because they are so loud especially over in the 200 hall area my loved one gets woken up all the time and caused me and I can hear a lady yelling and singing with her TV on at the same time I don't know what else to do because he really likes it there. This is the last place that he intended to go to to spend the rest of his days left in his life and now we have a screaming lady.
Michelle Ruiz
Nov 2025
Such a wonderful staff! Janice is the sweetest❤️ All of the staff are great. My dad was here for about five weeks to help gain his strength after chemo. He couldn’t walk anymore. He loved the staff, food, and therapy workouts. Everyone is very friendly. He definitely improved here. The only issue we had was a couple of days ago, the head manager came into his room, continuously throughout the morning. Talking about how, she needed info on his insurance policy. At one point, she came back into his room, with the head workout girl and two other people and confronted him on his insurance update. She stated, he would have to leave if he didn’t get that info to her soon. We got the correct information for them. Then, Felicity came back to my dad’s room and made him feel like he wasn’t allowed to stay there any longer. My dad felt really bad, like he was being kicked out. He was hoping to stay a little longer to gain more strength. He lives a lone and is a high risk for fall. Felicity said, since he has gained enough strength, he doesn’t qualify to stay there, any longer. We weren’t aware there was a time limit for patients, on their behalf. However, the way that she confronts patients and talks down to them is belittling. She immediately had us sign discharge papers and they gave him until Saturday by noon to leave. At that point, my dad felt un-welcomed, so we took him out early. She is not very good at communicating with patients in need. There is a way to communicate without being rude and making the patient feel awful. She left a bad impression with us.
Government Inspection History
8 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 17, 2026Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2026
May 30, 2025Fire Safety StandardHealth Standard14 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Provide primary/alternate means for communication.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadNo revisit needed
Jan 24, 2025Health Complaint4 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025
Apr 19, 2024Health Complaint4 citations
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024
Apr 5, 2024Fire Safety StandardHealth Standard6 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2024
Mar 13, 2024Health Complaint3 citations
Provide care by qualified persons according to each resident's written plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024
Jul 6, 2023Health Complaint2 citations
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2023
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jul 7, 2023
Mar 9, 2023Fire Safety StandardHealth Standard14 citations
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 15, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 8, 2023
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Atrium Rehabilitation Center offer?
The Atrium Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is The Atrium Rehabilitation Center located?
The Atrium Rehabilitation Center is located at 7602 Louis Pasteur St in San Antonio, Texas.
What do families say about The Atrium Rehabilitation Center?
Reviews for The Atrium Rehabilitation Center are sharply mixed: some families describe compassionate, attentive staff who helped loved ones regain strength after illness, while others report neglect, poor hygiene, and rude treatment of residents. Communication problems with management and staffing shortages come up repeatedly as concerns.
How did The Atrium Rehabilitation Center do on recent health and safety inspections?
The Atrium Rehabilitation Center had 8 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Atrium Rehabilitation Center?
Submit the Request Information form on this page to connect with The Atrium Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Atrium Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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