Debbie Liner
Jun 2026
My father-in-law has been here since March 23 of this year. Everyone is extremely nice no complaints and we feel like we don’t have to worry when we are not there would highly recommend.
The Terrace of Jacksonville
10680 Old St Augustine Rd3.8(109 ratings)· Jacksonville average: 4.2
Own this community? Update your listing · Marketing for operators
1 / 2Quick Facts
- Total units
- 180
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 180
- Inspections
- View history (16 citations)
- Licensed capacity
- Licensed for up to 180 residents
- Staff assistance
- Staff helps families complete Medicaid enrollment
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families reviewing The Terrace of Jacksonville consistently highlight the quality and compassion of the nursing and CNA staff, even though several note the building itself feels dated or unpolished. Reviewers who moved loved ones elsewhere for logistical reasons often say the care they received here surpassed newer facilities they transferred to. Overall sentiment is strongly positive around staff attentiveness and communication, especially during hospice and end-of-life transitions.
What reviewers praise
- Nurses and CNAs praised as attentive and compassionate
- Staff helped families navigate Medicaid paperwork
- Dietitian accommodated resident's food preferences
- Care described as superior to other facilities
- Consistent praise for specific named nurses
What reviewers flag
- One reviewer described the building as not aesthetically appealing
- Community was full, requiring a transfer for shared room needs
AI-generated from reviews and community data.
The Terrace of Jacksonville is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 109 reviews.
About The Terrace of Jacksonville
The Terrace of Jacksonville is a skilled nursing and long-term care facility in Jacksonville, Florida, licensed for 180 residents. It provides intermediate to skilled care for seniors requiring daily medical oversight and support.
Families consistently praise the nursing and nursing assistant staff for attentiveness and genuine compassion. Multiple reviewers highlighted specific caregivers, CNAs, nurses including Ashanti and Charmane, and Brandon, noting that staff check on residents regularly, respond promptly to needs, and bring warmth and patience to difficult moments. Administrative staff also receive credit for helping families navigate complex transitions and Medicaid paperwork.
While one family noted the facility's appearance is not a main draw, the care quality appears to matter more to those writing reviews. Families report feeling confident leaving their loved ones in staff's hands. The Terrace holds a 3.8 out of 5 Google rating based on 109 reviews.
Types of Care at The Terrace of Jacksonville
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of The Terrace of Jacksonville
3.8overall · 109 ratings combined
3.8★ on Google (109)
Melody Blanco
May 2026
It’s not the most aesthetically appealing place, but I am basing my review on the care my dad received. The CNAs were amazing; they were so kind and attentive. They checked on my father regularly and always made sure he was comfortable. Angeline and Brandon (his nurses) were also beyond wonderful; it is so obvious how much they care for their patients and take their job seriously. The dietitian went above and beyond to ensure he received the foods he liked and was able to eat. All of the staff were so helpful and pleasant, from the admissions office, the social worker and back on the unit. Ultimately, I had to transfer my dad to another facility, as we were on multiple waitlists for him and my stepmom to be admitted together somewhere. When a semiprivate room opened at Regents Park, where they could be together, we moved him to be with her (only because the Terrace was full). Although the other facility was newer and a little nicer, as far as light and decor, it was lipstick on a pig! The care my dad received at Terrace was far superior than what he received at Regents; the last few days of his life here, it became necessary to have him transferred again to a Community Hospice inpatient facility, because Regents staff was not properly following hospice orders. I want to thank everyone at the Terrace for their kindness and stellar care they afforded my dad.
Tina Catanzaro
May 2026
Our friend of 50 plus years , Who is in Augustine Landing for seven years and had to be transferred to a full memory care facility and we found this location for her right across the street almost. After going through a huge transfer for her and getting the Medicaid straightened out with a lovely person named Betty and also Ky, They helped us to navigate things, but it took about a month to get it So that she would be able to stay at this facility. In any event, every person we’ve met couldn’t be nicer, kinder helpful, and informative. The The nurses have been sweet and patient and kind with our friend as well. Being that this is her last journey in life as she will be 94 July 9, we are relieved to know she’s in a place that’s safe and it’s also very clean People ( care givers ) are human beings! Thank you 😊 and cheers and bravo to the Terrace ..! Tina and Will St. john’s Fl
Life with Meme
Aug 2025
Nurse Ashanti at the TCU front cart is truly exceptional. She’s always professional, kind, and incredibly attentive. Her calm and confident approach makes patients and families feel at ease, and she handles everything with care and efficiency. Ashanti is a true asset to the team—thank you for all that you do!
Janiya Gilyard
Jul 2025
I can’t say enough good things about the incredible care my loved one received from Ashanti and Charmane at The Terrace of Jacksonville. From the moment we arrived, both nurses went above and beyond to make sure we felt supported, informed, and genuinely cared for. Ashanti brought such warmth and kindness to every interaction — her patience and positivity made even the hardest days a little easier. Charmane was just as amazing, always attentive, compassionate, and professional. She answered every question with clarity and treated my family like her own. These two are a true example of what nursing should be — heart, skill, and dedication. The Terrace is lucky to have them, and so were we. Thank you, Ashanti and Charmane, for making a difference. 💛
Government Inspection History
4 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 15, 2024Fire Safety StandardHealth Standard1 citation
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2024
May 21, 2024Health Complaint1 citation
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 14, 2024
Aug 11, 2022Fire Safety StandardHealth Standard2 citations
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Feb 18, 2021Fire Safety StandardHealth Standard12 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Mar 18, 2021
Respond appropriately to all alleged violations.
Severity G of L: actual harm, isolatedCorrected Mar 18, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Mar 18, 2021
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Terrace of Jacksonville offer?
The Terrace of Jacksonville offers Skilled Nursing / Long Term Care.
How much does The Terrace of Jacksonville cost?
The Terrace of Jacksonville has not published its pricing. For context, communities in Jacksonville that publish rates start around $4,520 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is The Terrace of Jacksonville located?
The Terrace of Jacksonville is located at 10680 Old St Augustine Rd in Jacksonville, Florida.
What do families say about The Terrace of Jacksonville?
The Terrace of Jacksonville carries a 3.8 out of 5 rating from 109 Google reviews. Families reviewing The Terrace of Jacksonville consistently highlight the quality and compassion of the nursing and CNA staff, even though several note the building itself feels dated or unpolished. Reviewers who moved loved ones elsewhere for logistical reasons often say the care they received here surpassed newer facilities they transferred to. Overall sentiment is strongly positive around staff attentiveness and communication, especially during hospice and end-of-life transitions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did The Terrace of Jacksonville do on recent health and safety inspections?
The Terrace of Jacksonville had 4 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Terrace of Jacksonville?
Submit the Request Information form on this page, or contact The Terrace of Jacksonville directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Terrace of Jacksonville? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Jacksonville.
From $3,500/moPartnerSunrise of Jacksonville
Jacksonville, Florida4 mi
3.9(39)
Assisted LivingMemory CareRespite / Short-Term Care
Brookdale Crown Point
Jacksonville, Florida0 mi
4.6(50)
Memory Care
Almost Home Senior Services Inc
Jacksonville, Florida0 mi
Assisted Living
Aviata At San Jose
Jacksonville, Florida0 mi
4.1(206)
Skilled Nursing / Long Term Care
Augustine Landing
Jacksonville, Florida0.3 mi
4.2(124)
Independent LivingRespite / Short-Term Care
Wyndham Lakes
Jacksonville, Florida0.8 mi
4(112)
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Prefer to stay home?
Home care agencies serving Jacksonville bring help to the house: daily living, companionship, and respite for family caregivers.
