3.6(98 ratings)· Houston average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Terra Bella are sharply split: many families praise the admissions team (especially Marilyn Mitchell) and describe the building as clean, welcoming, and staff as caring, particularly around rehabilitation outcomes. However, a significant number of reviewers report serious concerns about understaffing, inconsistent nursing care, neglect, and unprofessional management, including multiple mentions of frequent turnover in the Director of Nursing role.
AI-generated from reviews and community data.
Terra Bella Health and Wellness Suites is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 98 reviews.
Terra Bella Health and Wellness Suites is a skilled nursing and long-term care community in Houston, licensed for up to 128 Medicare and Medicaid certified beds. The facility is operated as a for-profit corporation and offers 24-hour staffing with on-site registered nurses, private rooms and bathrooms, medication management, housekeeping and laundry services, dietary accommodations, an emergency call system, wheelchair accessibility, restaurant-style dining, cable or satellite television, and social activities.
Reviews are mixed regarding the quality of care and operations. Some reviewers report positive experiences with attentive nursing staff and welcoming administrative personnel, while others describe serious concerns about resident safety, inadequate supervision, neglect, and insufficient food portions. Families consistently mention staffing issues, with several reviewers noting that staff members do not consistently perform their duties. The facility's CMS overall rating is 1 of 5 stars.
Reviewers frequently praise specific activities and social programs, with one noting that activities are "definitely a 10." However, multiple families report that dietary services do not meet specialized needs, such as diabetic options, and expressed concerns about resident nutrition. Communication with administration has also been cited as problematic by some reviewers.
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Help Me Choose3.6overall · 98 ratings combined
3.6★ on Google (98)
Rachel Matthews
Jul 2026
My family member is a patient there and although this has been a difficult transition, I want to thank Marilyn in admissions and Taylor, the nurse taking care of my family member.<br>Marilyn was very knowledgeable on this entire process and is always available to answer questions. Taylor the nurse, always comes in with a smile and is willing to help no matter what. We need more people like them. I feel comfortable leaving my family member in their care.
Kayleen Townsend
Jul 2026
Beautiful serene building comp I couldn’t have been happier for my mother-in-law. She was at a different skilled facility and it was always a ruckus. But Terra Bella is exactly what it Says it is health and wellness physically and mentally
Rodney Brock
Jun 2026
Marilyn Mitchell who handles admission does an awesome job. She made the transition to get myself in the facility flawlessly and she communicated with me every step of the way. Ms. Marilyn made me understand the process which made everything goes smoothly.
jamesia england
May 2026
Terra Bella is a nice clean facility . Administrator is very knowledgeable and caring about residents . The staff is professional and caring . Therapy team is great .
Phil Sampy
Apr 2026
I am currently a resident at Terra Bella Health and Wellness Center, and I felt it was important to take a moment to share my experience. From the very beginning, I have been treated with genuine care, respect, and professionalism. The nursing staff here is truly exceptional. The nurses are attentive, knowledgeable, and consistently go the extra mile to make sure that every need is met. They don’t just do their jobs, they show real concern for your well-being and recovery. The nurses aides are just as commendable. They are patient, compassionate, and always willing to help, no matter how big or small the request may be. Their positive attitudes make a real difference on a daily basis. I also want to recognize the administration. It’s clear that there is a strong culture of accountability and compassion that starts at the top and flows throughout the entire facility. Mrs. Washington and her team are organized, responsive, and committed to maintaining a clean, safe, and supportive environment for everyone here. A special thanks to Ms. Mitchell for helping the process of me being here. She's always available to speak with you. What stands out the most is how intentional everyone is about helping patients get better. There is a clear focus on recovery, encouragement, and dignity. You’re not treated like just another patient—you’re treated like a person whose health and comfort truly matter. I can honestly say I have no complaints. My experience has been positive across the board, and I am grateful for the level of care I’ve received. I would highly recommend Terra Bella Wellness Center to anyone in need of rehabilitation or long-term care for themselves or for a loved one.
18 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionDeficient, Provider has no plan of correction
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2026
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 23, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 8, 2025
Provide appropriate foot care.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 8, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity H of L: actual harm, patternFound during a complaint inspectionCorrected Mar 14, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 17, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 21, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 21, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 21, 2024
Ensure that residents are free from significant medication errors.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 24, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 24, 2023
Ensure that residents are free from significant medication errors.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 10, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 10, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 12, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Terra Bella Health and Wellness Suites offers Skilled Nursing / Long Term Care.
Terra Bella Health and Wellness Suites has not published its pricing. For context, communities in Houston that publish rates start around $3,895 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Terra Bella Health and Wellness Suites is located at 12262 Cityscape Ave in Houston, Texas.
Terra Bella Health and Wellness Suites carries a 3.6 out of 5 rating from 98 Google reviews. Reviews for Terra Bella are sharply split: many families praise the admissions team (especially Marilyn Mitchell) and describe the building as clean, welcoming, and staff as caring, particularly around rehabilitation outcomes. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Terra Bella Health and Wellness Suites had 18 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Terra Bella Health and Wellness Suites directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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