MyLivingChoice

Terra Bella Health and Wellness Suites

12262 Cityscape Ave

3.6(98 ratings)· Houston average: 4.2

Terra Bella Health and Wellness Suites — photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
128
Ownership
Operated under Fundamental management group
Care focus
Skilled nursing and long-term rehabilitative care
Nursing leadership turnover
Multiple reviewers note frequent changes in Director of Nursing

What Families Think

Reviews for Terra Bella are sharply split: many families praise the admissions team (especially Marilyn Mitchell) and describe the building as clean, welcoming, and staff as caring, particularly around rehabilitation outcomes. However, a significant number of reviewers report serious concerns about understaffing, inconsistent nursing care, neglect, and unprofessional management, including multiple mentions of frequent turnover in the Director of Nursing role.

The Good

  • Admissions process praised repeatedly as smooth and supportive
  • Building consistently described as clean and well-maintained
  • Activities director and social worker singled out for engagement
  • Strong rehabilitation outcomes reported by some residents
  • Staff often described as warm, friendly, and professional

The Bad

  • Multiple reports of understaffing and slow response times
  • Several complaints about neglect, including infrequent changing of bedridden residents
  • Multiple reviewers cite high turnover and unprofessional behavior among Directors of Nursing
  • One report of difficulty reaching the facility by phone
  • One report of bed bugs and another of a stolen phone from a resident's room

AI-generated from reviews and community data.

About Terra Bella Health and Wellness Suites

Terra Bella Health and Wellness Suites is a skilled nursing / long term care community in Houston, Texas.

Families rate Terra Bella Health and Wellness Suites 3.6 out of 5 based on 98 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 98 ratings combined

3.6★ on Google (98)

Rachel Matthews

Jul 2026

via Google

My family member is a patient there and although this has been a difficult transition, I want to thank Marilyn in admissions and Taylor, the nurse taking care of my family member.<br>Marilyn was very knowledgeable on this entire process and is always available to answer questions. Taylor the nurse, always comes in with a smile and is willing to help no matter what. We need more people like them. I feel comfortable leaving my family member in their care.

Kayleen Townsend

Jul 2026

via Google

Beautiful serene building comp I couldn’t have been happier for my mother-in-law. She was at a different skilled facility and it was always a ruckus. But Terra Bella is exactly what it Says it is health and wellness physically and mentally

Rodney Brock

Jun 2026

via Google

Marilyn Mitchell who handles admission does an awesome job. She made the transition to get myself in the facility flawlessly and she communicated with me every step of the way. Ms. Marilyn made me understand the process which made everything goes smoothly.

jamesia england

May 2026

via Google

Terra Bella is a nice clean facility . Administrator is very knowledgeable and caring about residents . The staff is professional and caring . Therapy team is great .

Phil Sampy

Apr 2026

via Google

I am currently a resident at Terra Bella Health and Wellness Center, and I felt it was important to take a moment to share my experience. From the very beginning, I have been treated with genuine care, respect, and professionalism. The nursing staff here is truly exceptional. The nurses are attentive, knowledgeable, and consistently go the extra mile to make sure that every need is met. They don’t just do their jobs, they show real concern for your well-being and recovery. The nurses aides are just as commendable. They are patient, compassionate, and always willing to help, no matter how big or small the request may be. Their positive attitudes make a real difference on a daily basis. I also want to recognize the administration. It’s clear that there is a strong culture of accountability and compassion that starts at the top and flows throughout the entire facility. Mrs. Washington and her team are organized, responsive, and committed to maintaining a clean, safe, and supportive environment for everyone here. A special thanks to Ms. Mitchell for helping the process of me being here. She's always available to speak with you. What stands out the most is how intentional everyone is about helping patients get better. There is a clear focus on recovery, encouragement, and dignity. You’re not treated like just another patient—you’re treated like a person whose health and comfort truly matter. I can honestly say I have no complaints. My experience has been positive across the board, and I am grateful for the level of care I’ve received. I would highly recommend Terra Bella Wellness Center to anyone in need of rehabilitation or long-term care for themselves or for a loved one.

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Frequently Asked Questions

What types of care does Terra Bella Health and Wellness Suites offer?

Terra Bella Health and Wellness Suites offers Skilled Nursing / Long Term Care.

Where is Terra Bella Health and Wellness Suites located?

Terra Bella Health and Wellness Suites is located at 12262 Cityscape Ave in Houston, Texas.

What do families say about Terra Bella Health and Wellness Suites?

Reviews for Terra Bella are sharply split: many families praise the admissions team (especially Marilyn Mitchell) and describe the building as clean, welcoming, and staff as caring, particularly around rehabilitation outcomes. However, a significant number of reviewers report serious concerns about understaffing, inconsistent nursing care, neglect, and unprofessional management, including multiple mentions of frequent turnover in the Director of Nursing role.

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