Lucy Caridad
Jun 2026
My experience with Tampa Lakes Health and Rehabilitation Center was one of the worst experiences my family has ever gone through. The food served to patients is unacceptable. You can clearly see trays coming back full because many patients refuse to eat the meals being provided. For elderly patients trying to recover, proper nutrition should be a priority, but this facility completely fails in that area. Communication between management and staff is chaotic and inconsistent. One employee tells you one thing, another tells you something completely different. Families are left confused, stressed, and without real guidance. The social services department, especially Rebecca and Krista, demonstrated a serious lack of professionalism and coordination. My mother was given what I consider an unsafe discharge on a Sunday, knowing very well that most services and providers are closed on Sundays and impossible to reach. To make matters worse, she was discharged WITHOUT a walker. Thank God I had personally purchased a wheelchair beforehand, because otherwise we would have had no safe way to get her home unless we paid privately out of pocket. That is unacceptable for a rehabilitation facility that claims to provide quality patient care. Now my mother is home without the proper equipment fully arranged and with therapy services still unresolved. Once the patient leaves their facility, they no longer want to help or work with the family because, at that point, they are no longer getting paid. That is exactly how it feels. This facility presents itself as caring and professional, but our experience was the complete opposite. Families should not have to beg for communication, proper discharge planning, or basic patient safety. If you can keep your loved ones away from Tampa Lakes Health and Rehabilitation Center in Tampa, do it. Please do your research before trusting this facility with someone you love.
