MyLivingChoice

SYNERGY HomeCare - Sun City and NW Valley

10240 W Bell Rd Ste a

3.8(20 ratings)· Sun City average: 4.4

Own this community? Update your listing · Marketing for operators

SYNERGY HomeCare - Sun City and NW Valley, photo 11 / 3

Quick Facts

Caregiver assignment
Clients can request specific caregiver changes
Transitional care
Support for recovery after surgery or hospital discharge
Service flexibility
Care agreement adapts as needs change over time
Employer duties
Agency manages payroll taxes and background checks

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers describe a home care agency with responsive coordinators, compassionate caregivers, and strong support during hospice, dementia, and post-hospital recovery situations. However, a notable share of reviews report no-shows, late arrivals, inattentive caregivers, and billing or communication breakdowns, with one client alleging discriminatory treatment of state-pay clients.

What reviewers praise

  • Fast response, even within hours in emergencies
  • Caregivers praised for compassion during hospice and illness
  • Handles memory care and Parkinson's care needs
  • Clients can request caregiver changes until satisfied
  • Successfully staffed 24-hour supplemental memory care coverage

What reviewers flag

  • Multiple reports of caregiver no-shows or late arrivals
  • Several complaints about billing and lack of communication
  • One report of caregivers sleeping instead of attending to client
  • One allegation of discrimination against state-pay clients
  • One report of declining service quality under new management

AI-generated from reviews and community data.

SYNERGY HomeCare - Sun City and NW Valley is a senior living community in Sun City, Arizona offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Transportation Services, Housekeeping and Laundry Service. Families rate it 3.8 out of 5 across 20 reviews.

About SYNERGY HomeCare - Sun City and NW Valley

SYNERGY HomeCare of Sun City, located in Sun City, Arizona, is a non-medical home care agency providing personalized in-home support services. The agency offers personal assistance with daily living activities including bathing and dressing, along with companion care, housekeeping, errand services, and transportation assistance.

The agency provides specialized transitional care through its ConciergeCare program for patients recovering from surgery or hospital discharge, as well as support for new mothers. SYNERGY HomeCare also offers care specifically designed for individuals experiencing dementia or memory loss, helping families navigate these challenging situations with professional guidance and compassionate support.

SYNERGY HomeCare has earned recognition as a top-ranking home care agency based on satisfaction scores from Home Care Pulse, an independent satisfaction research firm. The agency allows clients to request specific caregivers and will make changes if requested until the client is completely satisfied with their care arrangement.

Services can be arranged immediately or at the client's convenience based on their individual needs and requests. Unlike private caregiver arrangements, families using SYNERGY HomeCare avoid the employer responsibilities of payroll taxes, workers compensation insurance management, and background check oversight. The service agreement is flexible and adapts as the client's care needs change over time.

Types of Care at SYNERGY HomeCare - Sun City and NW Valley

At-Home CareIndependent LivingSkilled Nursing / Long Term Care

Amenities

Community Amenities

  • Housekeeping
  • Laundry Service
  • Transportation Services

Activities

  • Grocery Shopping and Errands

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of SYNERGY HomeCare - Sun City and NW Valley

3.8overall · 20 ratings combined

3.8★ on Google (20)

Ronald Nehring

Jul 2026

via Google ↗ · Report

Well, the girls that they sent and I do mean girls didn’t know what they were cleaning or how to clean. They didn’t listen to me when I told them certain things one took throughout my muffins that I had just delivered that day because they didn’t look right she should’ve asked me what you know about them and then the other girl came. She used something on my toilet seat and took off the coding. she must’ve thought that the seat was plastic I guess, but now you can see the wood in places instead of the color and white I was really upset. All I can say is, I guess it doesn’t matter they don’t care some do some don’t I need the help so I have to put up with whatever😠 I don’t know

Don Benoit

Dec 2025

via Google ↗ · Report

Mike Odell and all the staff did a wonderful job caring for our mother. Kristen, the point person made scheduling super easy. Mom’s two primary caregivers, Annie and Cynthia did a fantastic job. They took great care of mom and kept the house spotless.

Natalie Moss

Nov 2025

via Google ↗ · Report

Caring staff who go above and beyond, highly recommend working with them.

Donna Henningsen

May 2024

via Google ↗ · Report

Not a good experience. Used this service for about 4 weeks for elderly mother. Caregivers frequently arrived late. The only housekeeping that was regularly done was dishes, laundry and some food prep. Caregivers slept through the night, not attentive to client.<br>Caregivers had to be called on phone many mornings (as we could see on camera)to attend to mother. Last straw was a day when no one showed up yet we were charged. Tried many times to have this corrected, however did not get any acknowledgement. I definitely would not recommend Synergy.

brenda phifer

Jul 2022

via Google ↗ · Report

Senior's, family member's and friends BEWARE when using this agency! Synergy is unscrupulous, unethical and discriminates against client's. Mike O'Dell, Client Relations for Syngery is rude, disrespectful and a tyrant toward disabled defenseless senoirs. He promote's service and does not deliver them. If confronted about inconsistencies he is abusive and rude. Unwilling to acknowledge your agreement. He has shown up to my home a disabled senior who lives alone unannounced to confront me. BEWARE!<br><br>In response to your reply. The facts are that Syngery chooses to discriminate services against state pay clients verses private pay clients for profit. As I stated previously unethical. Are state pay clients less worthy of having access to groceries, prescriptions and safe transport to doctor's appointments? And let me clarify the disparaging deceitful statement that I have has services in the past that is untrue.

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with SYNERGY HomeCare - Sun City and NW Valley?

How our free service works, and how we are paid

Arizona asks us to share this with you in writing before we introduce you to a community.

MyLivingChoice is a free service that helps you find senior living. We are paid by our participating communities: if you move into a community we introduced you to, that community pays us a referral fee. You never pay us anything.

We do not own or manage any community, and none owns us. Our only ties to the communities we list are the referral agreements that pay us and the listing upgrades some buy. A community that pays us is marked Partner or Sponsored on our site, and a community that has bought verification is marked Verified.

The communities we suggest may not be every one in your area, and we can only make introductions to communities that work with us. We suggest communities by the care you need, the area, your timeline and budget, and what families say about them, never by what a community pays us. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it.

To make an introduction we share your name, contact details and the care needs you told us about, and nothing else. You can stop using our service at any time, for any reason and at no cost, and if you do we will let any community we introduced you to know.

Arizona law requires that we provide you with the following disclosure notice.

We are in the business of referring residents to assisted living facilities and assisted living homes. We will be paid by the assisted living facility or assisted living home if you move into one of the referred assisted living facilities or assisted living homes. The fee we receive from the assisted living facility or assisted living home into which you move typically ranges from 50 to 80 percent of your first month's rent and care charges. We do have a current business relationship but we do not have a common ownership or control in, or any other financial, business, management or familial relationship with, any of the assisted living homes and assisted living facilities to which we are referring you.

By providing us with a written or electronic notice, you have the right to terminate our services to you at any time, including our use of your personal information. If you terminate our services, we will not be entitled to any fee for any move-in you make after the date of the termination notice unless either:

1. The assisted living facility or assisted living home you choose within the next twelve months is one that we specifically identify and refer to you after we evaluate your profile and requests but before we receive your notice of termination.

2. You communicate with us before you move into the assisted living facility or assisted living home.

Signed for MyLivingChoice LLC by Adam Coomes, President, October 28, 2026 at 10:08 PM CT.

Sending your request confirms that you received the notice above. By submitting, you're okay with us and SYNERGY HomeCare - Sun City and NW Valley reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does SYNERGY HomeCare - Sun City and NW Valley offer?

SYNERGY HomeCare - Sun City and NW Valley offers At-Home Care, Independent Living and Skilled Nursing / Long Term Care.

Where is SYNERGY HomeCare - Sun City and NW Valley located?

SYNERGY HomeCare - Sun City and NW Valley is located at 10240 W Bell Rd Ste a in Sun City, Arizona.

What do families say about SYNERGY HomeCare - Sun City and NW Valley?

SYNERGY HomeCare - Sun City and NW Valley carries a 3.8 out of 5 rating from 20 Google reviews. Reviewers describe a home care agency with responsive coordinators, compassionate caregivers, and strong support during hospice, dementia, and post-hospital recovery situations. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit SYNERGY HomeCare - Sun City and NW Valley?

Submit the Request Information form on this page, or contact SYNERGY HomeCare - Sun City and NW Valley directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at SYNERGY HomeCare - Sun City and NW Valley? Claim this listing to update photos, pricing, and details. It's free.

Compare with similar communities nearby

Independent living communities within 25 miles that work with MyLivingChoice, nearest first. If you move into one we introduce you to, it pays us a referral fee, never you; we never order them by what they pay.

Not sure which is right? A real person will shortlist up to three for you, free.

Get a free shortlist

Nearby Communities

Other senior living options within 25 miles of Sun City.

Prefer to stay home?

Home care agencies serving Sun City bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this