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SYNERGY HomeCare - Sun City and NW Valley

10240 W Bell Rd Ste a

3.8(20 ratings)· Sun City average: 4.4

SYNERGY HomeCare - Sun City and NW Valley, photo 11 / 3

Quick Facts

Caregiver assignment
Clients can request specific caregiver changes
Transitional care
Support for recovery after surgery or hospital discharge
Service flexibility
Care agreement adapts as needs change over time
Employer duties
Agency manages payroll taxes and background checks

What Families Think

Reviewers describe a home care agency with responsive coordinators, compassionate caregivers, and strong support during hospice, dementia, and post-hospital recovery situations. However, a notable share of reviews report no-shows, late arrivals, inattentive caregivers, and billing or communication breakdowns, with one client alleging discriminatory treatment of state-pay clients.

The Good

  • Fast response, even within hours in emergencies
  • Caregivers praised for compassion during hospice and illness
  • Handles memory care and Parkinson's care needs
  • Clients can request caregiver changes until satisfied
  • Successfully staffed 24-hour supplemental memory care coverage

The Bad

  • Multiple reports of caregiver no-shows or late arrivals
  • Several complaints about billing and lack of communication
  • One report of caregivers sleeping instead of attending to client
  • One allegation of discrimination against state-pay clients
  • One report of declining service quality under new management

AI-generated from reviews and community data.

SYNERGY HomeCare - Sun City and NW Valley is a senior living community in Sun City, Arizona offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Transportation Services, Housekeeping and Laundry Service. Families rate it 3.8 out of 5 across 20 reviews.

About SYNERGY HomeCare - Sun City and NW Valley

SYNERGY HomeCare of Sun City, located in Sun City, Arizona, is a non-medical home care agency providing personalized in-home support services. The agency offers personal assistance with daily living activities including bathing and dressing, along with companion care, housekeeping, errand services, and transportation assistance.

The agency provides specialized transitional care through its ConciergeCare program for patients recovering from surgery or hospital discharge, as well as support for new mothers. SYNERGY HomeCare also offers care specifically designed for individuals experiencing dementia or memory loss, helping families navigate these challenging situations with professional guidance and compassionate support.

SYNERGY HomeCare has earned recognition as a top-ranking home care agency based on satisfaction scores from Home Care Pulse, an independent satisfaction research firm. The agency allows clients to request specific caregivers and will make changes if requested until the client is completely satisfied with their care arrangement.

Services can be arranged immediately or at the client's convenience based on their individual needs and requests. Unlike private caregiver arrangements, families using SYNERGY HomeCare avoid the employer responsibilities of payroll taxes, workers compensation insurance management, and background check oversight. The service agreement is flexible and adapts as the client's care needs change over time.

Types of Care at SYNERGY HomeCare - Sun City and NW Valley

At-Home CareIndependent LivingSkilled Nursing / Long Term Care

Amenities

Community Amenities

  • Housekeeping
  • Laundry Service
  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of SYNERGY HomeCare - Sun City and NW Valley

3.8overall · 20 ratings combined

3.8★ on Google (20)

Ronald Nehring

Jul 2026

via Google

Well, the girls that they sent and I do mean girls didn’t know what they were cleaning or how to clean. They didn’t listen to me when I told them certain things one took throughout my muffins that I had just delivered that day because they didn’t look right she should’ve asked me what you know about them and then the other girl came. She used something on my toilet seat and took off the coding. she must’ve thought that the seat was plastic I guess, but now you can see the wood in places instead of the color and white I was really upset. All I can say is, I guess it doesn’t matter they don’t care some do some don’t I need the help so I have to put up with whatever😠 I don’t know

Don Benoit

Dec 2025

via Google

Mike Odell and all the staff did a wonderful job caring for our mother. Kristen, the point person made scheduling super easy. Mom’s two primary caregivers, Annie and Cynthia did a fantastic job. They took great care of mom and kept the house spotless.

Natalie Moss

Nov 2025

via Google

Caring staff who go above and beyond, highly recommend working with them.

Donna Henningsen

May 2024

via Google

Not a good experience. Used this service for about 4 weeks for elderly mother. Caregivers frequently arrived late. The only housekeeping that was regularly done was dishes, laundry and some food prep. Caregivers slept through the night, not attentive to client.<br>Caregivers had to be called on phone many mornings (as we could see on camera)to attend to mother. Last straw was a day when no one showed up yet we were charged. Tried many times to have this corrected, however did not get any acknowledgement. I definitely would not recommend Synergy.

brenda phifer

Jul 2022

via Google

Senior's, family member's and friends BEWARE when using this agency! Synergy is unscrupulous, unethical and discriminates against client's. Mike O'Dell, Client Relations for Syngery is rude, disrespectful and a tyrant toward disabled defenseless senoirs. He promote's service and does not deliver them. If confronted about inconsistencies he is abusive and rude. Unwilling to acknowledge your agreement. He has shown up to my home a disabled senior who lives alone unannounced to confront me. BEWARE!<br><br>In response to your reply. The facts are that Syngery chooses to discriminate services against state pay clients verses private pay clients for profit. As I stated previously unethical. Are state pay clients less worthy of having access to groceries, prescriptions and safe transport to doctor's appointments? And let me clarify the disparaging deceitful statement that I have has services in the past that is untrue.

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Frequently Asked Questions

What types of care does SYNERGY HomeCare - Sun City and NW Valley offer?

SYNERGY HomeCare - Sun City and NW Valley offers At-Home Care, Independent Living and Skilled Nursing / Long Term Care.

Where is SYNERGY HomeCare - Sun City and NW Valley located?

SYNERGY HomeCare - Sun City and NW Valley is located at 10240 W Bell Rd Ste a in Sun City, Arizona.

What do families say about SYNERGY HomeCare - Sun City and NW Valley?

Reviewers describe a home care agency with responsive coordinators, compassionate caregivers, and strong support during hospice, dementia, and post-hospital recovery situations. However, a notable share of reviews report no-shows, late arrivals, inattentive caregivers, and billing or communication breakdowns, with one client alleging discriminatory treatment of state-pay clients.

How can families visit SYNERGY HomeCare - Sun City and NW Valley?

Submit the Request Information form on this page to connect with SYNERGY HomeCare - Sun City and NW Valley and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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