SYNERGY HomeCare

Diane P.

Apr 2026

via Google ↗

It is very very unfortunate that this company cannot staff or schedule accordingly. I want to add here when staff does show up they are very good.<br>Suppose to have care twice weekly two hours per day.<br>Lucky if we get once a week.<br>No communication is the worse issue. Phone calls to Synergy one to two times or more a week. This has been going on for months. Calling to Try to schedule and follow up. This shouldn't be on the patients family to continually do all the work and communication.<br>To say this is extremely frustrating is putting this mildly. Do better.

Carolyn Feddersen

Aug 2025

via Google ↗

I spent a year and a half in nursing homes and in the hospital, after a long grueling day, traveling home, I was greeted by this ray of sunshine. She introduced herself as Yaboo… She is the director| owner of SYNERGY HomeCare, In Newport, Rhode Island. Yaboo is loving, caring, kind, compassionate and a highly regarded professional. She displays these traits with her clients, outstanding employees and other professionals. When Yaboo is not available, Erica Synergy’’s Scheduler Erica, is eager to try to answer your questions or get messages to Yaboo quickly. She has a great sense of humor and is very efficient. For me personally, the best part of the company is my CNA, Jusline. She is absolutely precious, highly talented and a true professional. I am truly blessed to have this loving angel in my life. Shep truly meets my every need. I’ve worked with several different CNA‘s over the weekends… they have been easy and lovely to work with and I really enjoy their company. Needless to say, I would highly recommend SYNERGY HomeCare to anyone who would like to enjoy this experience. It was an absolute delight to write this review. If I could be of any further assistance to anyone, that’s considering this company, I would happy to speak with you.<br><br>Carolyn Hathaway Feddersen<br>pictures at a later date

Jaime Nelson

Aug 2025

via Google ↗

Updated Review: I am updated my review because since I wrote this review... the communication has vastly improved. I do not think it is fair to leave this as is because the agency has made a very visible effort to be more communicative with us in a timely manner so we are not left stranded.<br><br>I am extremely unhappy with the communication and organization of this home health care agency. We get 20 hours a week of CNA service from the Veteran's Affairs and they have sub contracted through this agency. This review is NOT a reflection of the CNA that provides the care. He is great and honestly one of our favorites. This review is of the management of the agency. We get 20 hours a week of CNA service from the Veteran's Affairs and they have sub contracted through this agency.<br><br>We have been left without replacement when the assigned aid has been sick, on vacation or had car trouble. Several of those times have been within the last month. The scheduler has reached out to me 1 hour before the shift is scheduled to start to tell me that the CNA called out of work and they are having a hard time finding replacement. This poor communication has given me ZERO time to find someone else to cover the shift at the last minute since they cannot.<br><br>This was also a problem with the previous agency that the VA had contracted with and when Yabo, the owner called me in the beginning before getting assigned our account I voiced this concern and she assured me they had plenty of staff and people on call and this would not happen. Well it has happened... many times.<br><br>Erika, the scheduler also is the worst communicator and very unempathetic. She has the attitude "it is what it is".<br><br>You cannot leave an elderly person who needs full assistance without care when you are contracted to do the job. If this was MY company and my staff was not showing up to do a job, I would get in my car and I would cover the shift.<br><br>Leaving people stranded is unacceptable.<br><br>People say that using an agency is the way to go because you will never be stranded. Well that is absolutely not the case. I have text messages and time stamps to back up what I am saying. Do better.

Franca Bartkiewicz

Jun 2025

via Google ↗

Highly recommend! Yabo goes above and beyond to try to get Assistance in the home!

Denise Bergman

Jun 2025

via Google ↗

Our family has been using Synergy for the past 9 months to provide care for my mother. During this time we have found them to be flexible in schedule and attentive to our needs. We have also found the program administrator to be proactive and responsive when questions or changes arise.