Jonathon Akins
May 2026
Awesome people very respectful
Sapphire at Northwoods
2250 Pearl Street
4.2(123 ratings)
1 / 5Quick Facts
- Total units
- 113
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 113
- Therapy services
- On-site wound care and physical therapy department
- Family updates
- Care team meetings held to update families
CMS Care Compare
What Families Think
Reviews of Sapphire at Northwoods are sharply mixed: many families praise the friendly, attentive staff and strong rehabilitation outcomes, while a substantial number of others describe serious neglect, understaffing, and facility upkeep problems. The wide range of experiences suggests care quality may vary significantly depending on unit, shift, or timing of the stay.
The Good
- Many reviewers describe staff as friendly and caring
- Several rehab patients regained mobility and returned home
- Nursing and wound care staff praised for attentiveness
- Families say administrator responds quickly to concerns
- Facility described as clean by multiple reviewers
The Bad
- Multiple reports of neglect: unbathed, weight loss, unexplained bruises
- Several reviewers describe understaffing and slow call-button response
- One report of a resident's jewelry being stolen
- Multiple reports of poor upkeep: torn wallpaper, dirty bathrooms
- One reviewer described inadequate dementia-specific staff training
AI-generated from reviews and community data.
About Sapphire at Northwoods
Sapphire at Northwoods is a skilled nursing / long term care community in Belvidere, Illinois. The community is licensed for up to 113 residents.
Families rate Sapphire at Northwoods 4.2 out of 5 based on 123 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.2overall · 123 ratings combined
4.2★ on Google (123)
Nicole Delong
Apr 2026
I personally can't thank the staff at Symphony Northwoods enough. The nursing staff and the therapy department and the wound care staff were amazing at taking care of my sister . When I brought her to them we had been told by another facility that she wouldn't be able to do much of anything by herself ever again including walking, so I choose to move her closer to me and put her at Northwoods. Within the 5 months my sister was there, they had her up and going and in the process of healing. My sister is currently home doing great things on her own again, including walking, driving and just living and caring for herself. They not only helped my sister but supported us every step of the way.It's awesome to have my sister back . Thank you again symphony Northwoods staff for truly caring..
Dolores is Thankful
Mar 2026
The worst place!!!<br>Dont bring your love ones here!!!!<br>THE WORST LOCATION FOR REHAB!!!!!!
Barb Mccoy
Mar 2026
My mom was in here.. WORST place ever... I've seen doggie day cares treat animals better. They don't care about anyone or anything, to them it's just a job... also my moms wedding ring was stolen right off her finger. Never to be returned.. if you care about your loved one's find another place to put them!!!
Christine Sobers
Jan 2026
My dad had a stroke and it affected his left side so he needed to go for rehab to learn how to do everything with right hand since he was left handed. Well after he got transferred there i went there and everyone seemed nice and polite. After a week of going you get to see the real people and how they work. It took them forever to come in and change him. But when they did come in they had an attitude cause they had to change him. They took him to rehab 2 times otherwise he laid in his bed all day and night. He had a roommate who couldn't walk. I never seen anyone come in and change him or get him out of bed. The room smelled so bad. Remind you i was there everyday for 4 to 5 hours. I felt so bad for the guy and my dad. My dad wanted to go home cause he said I can lay in bed at home. So he told the nurse he was going home Well she went and got the big boss of the place and he told my dad your never leaving here. Well I can in the next day and my dad was crying i asked him what was wrong and he told me. Right there i called my husband and told him I need you and your brother up here tomorrow at 10 cause I'm taking my dad out of here. Well since he was leaving without dr approval they told my dad they will not help him get dressed or out to the car. We couldn't even use their wheelchair so I brought one. I would never let anyone that I know go there. Their there for a paycheck.
Frequently Asked Questions
What types of care does Sapphire at Northwoods offer?
Sapphire at Northwoods offers Skilled Nursing / Long Term Care.
Where is Sapphire at Northwoods located?
Sapphire at Northwoods is located at 2250 Pearl Street in Belvidere, Illinois.
What do families say about Sapphire at Northwoods?
Reviews of Sapphire at Northwoods are sharply mixed: many families praise the friendly, attentive staff and strong rehabilitation outcomes, while a substantial number of others describe serious neglect, understaffing, and facility upkeep problems. The wide range of experiences suggests care quality may vary significantly depending on unit, shift, or timing of the stay.
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