MyLivingChoice

Sapphire at Maple Crest

4452 Squaw Prairie Road

4.4(111 ratings)

Sapphire at Maple Crest — photo 11 / 5

Quick Facts

Total units
86
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
86

What Families Think

Families describe Sapphire at Maple Crest as a skilled nursing and long-term care facility where staff show genuine compassion, especially during end-of-life care and daily hygiene support. Reviewers consistently praise the cleanliness of rooms and common areas and note that staff keep them informed about their loved one's condition. One visitor, however, described a negative interaction with front desk staff.

The Good

  • Staff described as kind and compassionate
  • Clean rooms, dining hall, and hallways
  • Staff communicate regularly with families
  • Attentive care during end-of-life stays
  • Activities available for residents to join

The Bad

  • One report of rude front desk staff

AI-generated from reviews and community data.

About Sapphire at Maple Crest

Sapphire at Maple Crest is a skilled nursing / long term care community in Belvidere, Illinois. The community is licensed for up to 86 residents.

Families rate Sapphire at Maple Crest 4.4 out of 5 based on 111 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.4overall · 111 ratings combined

4.4★ on Google (111)

Danielle Hassel

Jun 2026

via Google

Please avoid this facility at all costs!<br><br>What's wrong: Communication and accountability amongst the professionals from the top on down.<br><br>There is no Maintenance personnel at all! Many things are broken including the hot water(either none at all or scolding hot depends on day) & water pressure. Beds, hoyer lifts and sit-to-stand lifts are malfunctioning.<br><br>A/C just started working (6/5) but only on one hallway.<br><br>State is consistently in the building investigating resident complaints yet management never has an action plan to resolve issues (residents not getting showers, meals are served cold all the time, short staffing on 2nd shift everyday). There was even an instance where unauthorized "caregivers" were providing care to residents (not an employee nor agency staff member).<br><br>Many wound care concerns & guess what? No wound care nurse nor infection control nurse! Therefore they are unable to provide the skilled nursing care that they advertise for.<br><br>Their "sister facility" about half a mile down the road gets better reviews than this one!<br><br>The good: No rodents or insects.

Jake A

Jan 2026

via Google

I have been there a few times visiting a friend and when I have signed her out the women at the front desk were rude. They were all engulfed in their phones to give me the sign in/out book they told me to do it myself. They couldn't got off their phones to give me the book or show me where to sign at. Pretty pathetic

Pamela Carlson

Dec 2025

via Google

Aaliyah & Kari (not sure of spelling) were very helpful with questions about my uncle.

Pat Verlodt

Nov 2025

via Google

Mike in 202 is easygoing, I had a n issue with roommate, i realize he is hard of hearing and has the TV blaring even when he is sleeping making conversation very difficult.

Todd A. Meyers

Oct 2025

via Google

Kassidy is a gem! Thank you for you insights and professional care with a human touch.

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Frequently Asked Questions

What types of care does Sapphire at Maple Crest offer?

Sapphire at Maple Crest offers Skilled Nursing / Long Term Care.

Where is Sapphire at Maple Crest located?

Sapphire at Maple Crest is located at 4452 Squaw Prairie Road in Belvidere, Illinois.

What do families say about Sapphire at Maple Crest?

Families describe Sapphire at Maple Crest as a skilled nursing and long-term care facility where staff show genuine compassion, especially during end-of-life care and daily hygiene support. Reviewers consistently praise the cleanliness of rooms and common areas and note that staff keep them informed about their loved one's condition. One visitor, however, described a negative interaction with front desk staff.

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