4.2(318 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Surge Rehabilitation And Nursing LLC is a skilled nursing and long-term care community in Middle Island, New York, with a 4.2 out of 5 rating based on 310 Google reviews. No detailed reviewer comments, amenities, or care specifics were provided, so it's hard to summarize specific family feedback beyond the overall rating.
AI-generated from reviews and community data.
Surge Rehabilitation And Nursing is a senior living community in Middle Island, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 318 reviews.
Surge Rehabilitation and Nursing is a skilled nursing and long-term care community in Middle Island, New York, licensed for up to 164 residents. The facility is Medicare and Medicaid certified and offers 24-hour staffing with on-site registered nurses, medication management, private rooms with private bathrooms, wheelchair accessibility, restaurant-style dining, social activities, and housekeeping and laundry services.
Reviewers consistently praised the rehabilitation therapy team, describing therapists as patient, encouraging, and genuinely invested in residents' progress. Families also noted that the nursing and aide staff were attentive and kind, and that the multidisciplinary care team communicated proactively with family members. One reviewer noted that staff members greeted visitors with a smile and responded quickly to requests for assistance. Several families reported returning to the facility for a second stay based on their positive experiences.
Reviews were mixed regarding consistency of care during certain periods, with one family reporting a medication administration error during a weekend stay, though they noted they were able to rectify the issue. The facility holds a 2 out of 5 overall star rating from CMS.
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Help Me Choose4.2overall · 318 ratings combined
4.2★ on Google (318)
Jae Quinlan
Jul 2026
Each time I have enter the facility I am met with a smile and given directions. The staff is excited and teamwork ethics are apparent! My mother is happy and well attended to and that is of utmost importance to my family. When asked for assistance, the response is quick and handled appropriately and immediately. Cudos to the team!
Cynthia Quinlan
Jul 2026
I’m a family member that has had horrible experiences with my mother’s care in rehabilitation centers before. I’m pleased to have received six calls from the multiple disciplinary team leaders on the first day of my mother’s stay. They took time to ask questions about her so that they can provide the best care for her. Each care provider was willing to listen to what I had to say, explain how things operate and answer all of my questions. My mother feels at ease and the staff is very nice.
Marlene is Key
May 2026
My family member was a patient/resident at Surge Rehab from Friday April 24th to Monday May 11th. My review is based on that time experience. Upon arrival to the rehab on a Friday night, we quickly realized that the weekend service here is lacking. My family member was not given the correct medication for about 3 days, which is important daily prescription ones. We were able to rectify the discrepancy and are grateful to the nurse, Diane, for her prompt attention. Overall, the staff there is doing the best with what they have. This location is in a nicely wooded residential area in Middle Island which actually makes it a nightmare for parking! Be mindful about that as it was an issue on every visit, weekdays after 5pm was not as bad and weekends were manageable. This is a major issue that may involve the municipality to look at. Upon arrival, you must use their slightly antiquated Covid like machines that measure your body temperature, it seems a bit off putting but there is usually a front desk person to also help with that. The place itself is comfortable but not very exciting. I know there is a lot that can be done to liven up the place. My family member was on the second floor with a shared room and a shared bathroom stall with a sink in the room. This configuration works well for safety but has minimal privacy. I removed a star for the fact that there were 2 nurses on an evening shift who forced my loved one to go to bed early, as if this place was a prison. They were also not as kind and caring and therefore we made sure to ask for them to be placed elsewhere. Fortunately I did not interact with them and do not wish to reprimand them but I would CAUTION anyone who has a loved one there to ask about their routine and night time protocol as the overall comfort of the patient/resident will determine their overall rehab: which is the point of this place. As far as the exterior space, the front lawn has a cute but in need of repair, smokers only (gross!) gazebo type structure that needs some love. There is a hair salon on first floor that also needs some love and has an amazing beautician who does amazing work! My loved one said the food was very good overall, the coffee could be better and in general the staff was kind and helpful. Our social worker was a very kind gentleman named Okey, he was helpful and did the best he could! We also met Dawn who was kind, Larry was also extremely helpful, Yvette was amazing and other staff in the PT department. There are some minor changes that could make Surge even better but truly for us the best outcome is leaving, and we are grateful for their support during the time we needed it.
LISA SCHOLL
Apr 2026
This was my second time having my mom at Surge rehab. They were amazing with her Care. All the nursing staff and Aides were wonderful and very attentive. Bridget the nurse always went above and beyond to help me with my Mom. Griselle the social worker always helped us and went out of her way to make everything go smoothly. The PT and OT staff was wonderful. I would definitely recommend this rehab.
Rehana Collins
Feb 2026
My dad was at Surge Rehabilitation and Nursing for quite a while, and overall he had a very positive experience — especially with the rehabilitation team. He truly loved the rehab part of his stay and spoke very highly of the therapists. They were patient, encouraging, and genuinely seemed to care about his progress. As a family, that meant a lot to us. The staff was consistently kind and sweet. Even during moments when emotions were high (which can happen when a loved one is in rehab), they always kept their composure. No one was ever disrespectful or spoke badly, even if we were upset. That level of professionalism and patience does not go unnoticed. As a family member, I do feel that communication and organization could sometimes be improved. There were moments where clearer updates would have helped ease some stress. That being said, I truly want to recognize Grisel Garcia, the social worker, who went above and beyond. Grisel was exceptional. She was on top of everything, very organized, and communicated clearly and consistently. Even when I called and she sounded like she wasn’t feeling her best, she still took the time to answer my questions and make sure I understood what was going on. She was compassionate, understanding, easy to talk to, and always kept in contact with me. She made what could have been an overwhelming situation feel much more manageable. Grisel Garcia is truly an asset to this facility, and I hope she receives the recognition she deserves for the care and dedication she shows to families. Overall, we are grateful for the kindness shown to my dad during his time there and especially thankful for the rehab team and Grisel’s incredible support.
4 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedCorrected Feb 11, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2026
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2024
Install noncombustible or limited-combustible interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 21, 2024
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2023
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Surge Rehabilitation And Nursing offers Skilled Nursing / Long Term Care.
Surge Rehabilitation And Nursing is located at 49 Oakcrest Ave in Middle Island, New York.
Surge Rehabilitation And Nursing carries a 4.2 out of 5 rating from 318 Google reviews. No detailed reviewer comments, amenities, or care specifics were provided, so it's hard to summarize specific family feedback beyond the overall rating. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Surge Rehabilitation And Nursing had 4 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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