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Sunplex Sub-Acute Center

6520 Sunscope Drive

2.4(13 ratings)· Ocean Springs average: 4.2

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Sunplex Sub-Acute Center, photo 11 / 4

Quick Facts

Total units
73
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
73
Inspections
View history (42 citations)
Therapy services
On-site PT, OT, and speech therapy for rehab

What Families Think

Sunplex Sub-Acute Center in Ocean Springs, Mississippi offers skilled nursing, short-term rehab, and long-term care, but its Google reviews are overwhelmingly negative, with numerous families describing serious lapses in care. A lone positive review praises the care team and rehab therapists, but it stands in contrast to multiple reports of falls, hygiene neglect, and slow response times.

The Good

  • Rehab therapists praised for helping residents regain mobility
  • One family described caring, responsive pre-admission and care staff
  • Individualized care plans mentioned in facility description

The Bad

  • Multiple reports of falls with delayed or no staff response
  • Several reviewers cite understaffing and unanswered call bells
  • Reports of infections, bedsores, and hygiene neglect
  • One report of building disrepair including crumbling walls and broken windows

AI-generated from reviews and community data.

Sunplex Sub-Acute Center is a senior living community in Ocean Springs, Mississippi offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 2.4 out of 5 across 13 reviews.

About Sunplex Sub-Acute Center

Sunplex Subacute Center is a skilled nursing facility in Ocean Springs, Mississippi, dedicated to providing compassionate and personalized care to its residents. The community's mission centers on reconnecting people to life through individualized service, with a focus on creating a welcoming, supportive environment that feels like home.

The facility prioritizes individualized care plans tailored to each resident's unique needs. Staff members receive specialized training to address the challenges associated with aging, ensuring comfort, care, and support for all residents. The center is committed to the well-being and comfort of every person in its care.

In addition to clinical and rehabilitation services, Sunplex Subacute Center offers a range of programs and amenities designed to support resident health and quality of life, though specific details are available through direct inquiry.

Types of Care at Sunplex Sub-Acute Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Sunplex Sub-Acute Center

2.4overall · 13 ratings combined

2.4★ on Google (13)

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MoMo

Jun 2026

via Google ↗

This place DOES NOT even deserve a star but I could not place a review without one. Our mother was placed in here for a broken leg and needed rehabilitation. Let me tell you how bad it is. She was made to wear diapers , even though she is not incontinent, and after 4 months of being made to wear them and having to sit in soild diapers until staff felt the need to come and change her she has breakdown on her bottom. Or being told just go in your diaper and we will be back to change you , I personally witnessed this. She has had 2 HOSPITALIZATIONS for elevated ammonia levels when she has NEVER had an issue with this before, not to mention MULTIPLE falls because INATTENTIVE STAFF not answering bells for assistance. And at least one fall with staff present. Not to mention the female staff having really long fingernails and when they try to help their nails end up scratching all over her arms which bleed due to the elderly having very thin skin and should NOT BE ALLOWED!! She was independant at home driving short distances, cooking meals, independant in activities of daily living. And after 4 months of rehab in this facility she is so weak that she CAN NOT even turn over in bed by herself anymore. The building itself is in shambles the walls are crumbling around the windows, windows that don't close correctly or they are broken. BE VERY WEARY OF PLACING YOUR LOVED ONES IN THIS HORRIBLE PLACE IF YOU CARE ABOUT THEM AT ALL!!!

Deborah Lee

Jul 2024

via Google ↗

If I could give Sunplex a minus 100 Star review I would, this place is Horrible, my Dad was there for 2 weeks and in those 2 weeks he got a bedsore that he didn’t have before, then it got infected and they didn’t care that he had it, he got a bacterial infection in his urine, he was probably a couple days away from passing away and that’s NOT OK!! I do NOT recommend this place for ANYONES LOVED ONES, avoid this place at all costs if you want them to get better, please read this review before you make the decision to go there!!! This review was posted 7/16/2024

Rene hays

Apr 2023

via Google ↗

My mother is in here and has had more hospital trips than any other nursing home she’s been to! I got told she threw herself off the bed but yet she’s paralyzed from the waist down!!! How does that happen? They do not change them hygienically enough at all! My mother has had numerous infections due to this even the emergency room said she isn’t being changed enough and maybe that’s why she can’t get rid of her utis that cause sepsis! Also a woman cursed at my sister on the phone! I can’t get them to answer when I noticed my mom hadn’t called me in a couple days I knew soemthing was off today they found her with her oxygen level at 54! What about the last few days she’s seemed off not feeling well I know she tells them!! Also how do you not know she has heart problems they were there before she entered there also diabetes my mother has had heart issues since her 30s/40s! The place reaks of urine! I’ve never been to a nursing home where it did! So now she has renal disease and it’s the lack of care in my opinion also just because the dr there doesn’t have a diagnosis doesn’t mean it wasn’t there prior! Very understaffed!

Judy Saucier

Sep 2022

via Google ↗

Wonderful caring staff from pre admissions to all the care givers ! I have nothing but positive review for this center! First hand knowledge of their care for my brother was the best! I visited all different times of the day ,if no one answered buzzer at door I called once and was always met with sincerity . Yes, I read the bad reviews and knew my brother could speak for himself if something happened. No one place is perfect, they all have flaws but Sunplex staff and care I give an 8!! Thank you Sandy , Whitney and all the other staff that I can’t remember all the names! Also thanks to all the PT, OT and Speech therapists for your help in getting my brother back on his feet !!

Shari Scott

Jul 2018

via Google ↗

My father was here for less than 24 hours. He had fallen twice. The first time he was left yelling on the floor for 40 + minutes in plain view. NO ONE even called his family members. The second time he had called for assistance to the bathroom- he waited in a wheel for 2 hours. Subsequently he made his way to the bathroom himself after numerous attempts of trying to get help. While in the bathroom my father had fallen once again. He was on the floor for over 2 hours and used his cellphone to call my mother and let her know that he had fallen and to call the facility for help. My mother called me and I rushed to Sunplex. My father was in the bed. He could barely speak or open his eyes. His lips were stuck together from dehydration. I told my father that I was getting him out of there. He then mumbled,”good”! I thought there would have been a argument- knowing my dad. I rushed to the nurses station! There were 4 other different family members complaining of the care that their loved ones were not receiving. All I could hear were patients yelling for help. I then told the nurse that I wanted a ambulance called for my father. She didn’t even come to see why! Nor did she ask why! Paramedics arrived and took my father to Ocean Springs Hospital. He was bruised from head to toe. The hospital ER took many photos. They had to give my father 2 pints of blood and then he was admitted to ICU for two weeks. I would never recommend this place to anyone.

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Government Inspection History

11 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 2, 2025Health Complaint1 citation

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2025

Oct 28, 2025Health ComplaintHealth Standard13 citations

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Nov 14, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Nov 14, 2025

  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Nov 14, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 14, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 14, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2025

Sep 24, 2025Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance

Jan 27, 2025Health Complaint2 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025

Oct 3, 2024Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2024

Jul 17, 2024Fire Safety StandardHealth Standard7 citations

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

Mar 15, 2024Health Complaint1 citation

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2024

Sep 28, 2023Health Complaint8 citations

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 24, 2023

Aug 17, 2023Health Complaint2 citations

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2023

Jun 30, 2022Fire Safety StandardHealth Standard6 citations

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

Jul 19, 2019Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunplex Sub-Acute Center offer?

Sunplex Sub-Acute Center offers Skilled Nursing / Long Term Care.

Where is Sunplex Sub-Acute Center located?

Sunplex Sub-Acute Center is located at 6520 Sunscope Drive in Ocean Springs, Mississippi.

What do families say about Sunplex Sub-Acute Center?

Sunplex Sub-Acute Center in Ocean Springs, Mississippi offers skilled nursing, short-term rehab, and long-term care, but its Google reviews are overwhelmingly negative, with numerous families describing serious lapses in care. A lone positive review praises the care team and rehab therapists, but it stands in contrast to multiple reports of falls, hygiene neglect, and slow response times.

How did Sunplex Sub-Acute Center do on recent health and safety inspections?

Sunplex Sub-Acute Center had 11 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunplex Sub-Acute Center?

Submit the Request Information form on this page to connect with Sunplex Sub-Acute Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Sunplex Sub-Acute Center? Claim this listing to update photos, pricing, and details. It's free.

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