Michael Simpkins
Apr 2026
it can’t be a good sign when all their recent reviews are employees bumping up the rating… with that, here was our experience: my mother needs in home care and they were given the opportunity to provide it. they spent MONTHS telling me they have someone to send soon but kept coming up w reasoning why they couldn’t. when they finally hired someone, that person claimed they weren’t told about specifics of the job, didn’t fit at all, and even tho we were desperate enough to continue to try to let them work more to see if things improved, the caregiver wound up not showing up for a cpl weeks then called out of the blue, telling stories of why they couldn’t pick up the phone, expecting to come back. we gave them more time to fill the position w someone else yet were met with more excuses and ultimately i felt lied to by the end when they assured us they had someone new yet never sent them. that’s when we switched companies. out of 3 months in 2026, they had someone w my mom for less than a week, and even that was not the level of effort my parents received in over ten years of previous caregivers. this experience was an absolute mess.
