Emily filed a trespass warrant against my father-in-law, and we were informed by police that it was due to “multiple calls.” When we followed up with the facility to understand the situation, management stated that his only actions were touring the property multiple times and leaving after discussing pricing.
My father-in-law is currently seeking memory care and is experiencing cognitive challenges that affect his ability to remember prior visits. What appears to have been interpreted as “repeated visits” was, in reality, a direct result of his medical condition and his need for assistance.
It is deeply concerning that an elderly individual seeking care was met with law enforcement involvement rather than compassion, understanding, or appropriate redirection. To escalate the situation to the point of a trespass—especially while he is hospitalized—is both alarming and disheartening.
I strongly urge families to exercise caution when considering this facility, particularly if your loved one may visit independently. Situations involving vulnerable individuals should be handled with care, patience, and professionalism—not punitive measures.
I visited my mother at this assisted living facility last weekend and was disappointed with the front desk experience. The staff member working the desk was frequently on her phone and didn’t seem very attentive to visitors coming in and out. When I interacted with her, she didn’t have a very friendly attitude and didn’t seem interested in being helpful.What was also concerning was overhearing her gossiping about other employees while sitting at the front desk when I was leaving. That kind of behavior feels very unprofessional, especially in a place where families expect a welcoming and respectful environment. Giving 2 stars because the care staff have been wonderful with my mother and making this transition easier for us.
Ashton Grove stands out with their well trained staff that understands the nuances of dementia/Alzheimer’s They are attentive and care deeply for my Mother. Their leadership is professional, responsive, and kind. I appreciate the overall positive vibe of this caring community.
DO NOT LEAVE YOUR LOVED ONE IN THIS MEMORY CARE FACILITY!!! DO NOT LET THE BEAUTIFUL FACADE OR PERFECT SALES PITCH LURE YOU IN!!
After having the most positive tour experience and believing this would be the perfect place for Mom, we were devastated to learn it was all just a very expensive lie with no basis in proper care for someone suffering with Alzheimer's. She was not appropriately assisted with toileting in the way we were promised they would help her there, and in a very short time, she developed a severe UTI with e. coli present. This infection further exacerbated her mental decline and presented in aggressive behaviors, so they sent her off to an in-patient behavior health facility which was how we learned of the infection. Additionally, the in-patient facility discovered that the levels of her meds were so low it was nearly impossible to believe she had been given any of the doses REQUIRED during her stay at Ashton Grove, contributing to her decline.
All of this led to her staying approximately 6.5 weeks before it was necessary to find another, legitimately suitable residence for her. At the time of scheduling to move out her belongings, Dad was told he would be due a refund of about $3,000. However, since moving her belongings out of Ashton Grove, it has been impossible to contact anyone, all calls go unanswered, and they seem to have no intention of providing the refund. It is also worth noting that they had him sign all contracts for my mom's stay digitally on their device and did not provide him with any copies of the documentation for his records, which certainly gives the impression there is something to hide in their business practices the same way there is in there "care" for seniors. They also failed to give us 30 days notice that she was unable to be provided care at their facility and would need to be moved (which we would have done anyway after all these discoveries during her in-patient stay), putting our family in the position of having to madly scramble to find a place for Mom with no notice, Ashton Grove refusing to accept her back even temporarily after being the ones to cause this whole problem, and causing even more stress in the process.
Ashton Grove seemed like the perfect place for my mom, and it was all too good to be true. It turned out to be the perfect nightmare instead! I cannot warn families against this place enough. Save your family and loved one the stress and despair of what they would be put through at this horrific facility. It if seems too good to be true, it's false advertising!
I rarely leave reviews, but I feel compelled to share my experience with Ashton Grove Living. Unfortunately, my time here has been marked by consistent disappointments and unaddressed issues.
To start, the leadership is severely lacking. The director is unprofessional, often dismissive of residents’ concerns, and appears more focused on maintaining appearances than actually improving the quality of life for those who live and work here. Communication is poor, and follow-through is almost nonexistent.
There are serious problems within the community that have gone unresolved for far too long. A mice infestation has been a persistent issue, creating a major health and cleanliness concern. To make matters worse, mold is growing in several areas, posing significant health risks — especially to the more vulnerable residents. Despite multiple reports to maintenance, very little action has been taken, and the problems continue to worsen.
It’s also clear that the community does not value its residents or staff. Morale is low, and the environment feels more like a business operation than a place where people should feel safe and cared for. The lack of respect and basic accountability is deeply disappointing.
I hope this review serves as a wake-up call for management to start taking responsibility and making meaningful changes — for the well-being of both the residents and the hardworking staff who deserve better.
