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Still Waters Home Health Agency

856 Willow Tree Cir

3.2(13 ratings)· Cordova average: 4.2

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Still Waters Home Health Agency, photo 11 / 5

Quick Facts

Medicare quality
5.0 of 5 stars

Home Health Compare

Medicare certified
Since 2006

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Still Waters Home Health Agency are sharply divided: several families praise the compassion and skill of the physical and occupational therapists and home health aides, while others describe serious lapses in office communication and reliability. The agency serves the Cordova, Tennessee area with home health and hospice services.

What reviewers praise

  • Therapists credited with restoring mobility after falls
  • Home health aides praised for hands-on daily care
  • Family says staff 'go over and beyond' duties
  • Positive experience transitioning care from a nursing home

What reviewers flag

  • Multiple reports of rude, unprofessional office staff
  • One report of aide missing scheduled bathing visits
  • One reviewer describes evasive, unhelpful hiring communication
  • One report of therapists frequently arriving late

AI-generated from reviews and community data.

Still Waters Home Health Agency is a home health agency serving Cordova, Tennessee offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.2 out of 5 across 13 reviews.

About Still Waters Home Health Agency

Still Waters Home Health Agency provides home health and hospice services in Cordova, Tennessee. The agency serves patients in their homes with skilled nursing, therapy, and aide support.

Family experiences with Still Waters are deeply divided. Positive reviewers consistently praise the clinical staff, therapists, aides, and nurses, describing them as dedicated and skilled. One family noted their physical therapist helped them regain mobility and independence after repeated falls. Another wrote,

Types of Care at Still Waters Home Health Agency

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Still Waters Home Health Agency

3.2overall · 13 ratings combined

3.2★ on Google (13)

shan jackson

Dec 2025

via Google ↗ · Report

Not sure if this a real company guys ! I’ve applied and called to check on my application and the receptionist (Charmaine) asks me the same 3 questions everytime. So the 4th time I called and asked for the address to come in not only did I have to ask for the address OVER FIVE TIMES but these were her words “ maybe they just don’t need you” “ I’m not comfortable giving you the address or the managers name “ . What led me to believe it isn’t real is that she never would never give me the address until I mention how fraudulent she was starting to make the company sound and if I could speak with someone in management in which she said again “ maybe the just don’t need you”’.

Jeanne Motto

Dec 2025

via Google ↗ · Report

My doctor ordered these wonderful therapist for me. I hadn't been able to get around for awhile and I was falling a lot. They picked me up off the bathroom floor at first more times than I can count but now I'm exercising every day I feel like a new person there's no way I could ever thank them for how much better they have made my life ❤️ These people care.

Angela Aaron

Aug 2023

via Google ↗ · Report

I love this Company Still Waters…. This Company has helped me and my daddy many times… when I tell you they go over and beyond the job duties… I mean just that…. Administrative office staff very professional… and concern…. And the OT..PT… and home health aide awesome!!!!! I love A COMPANY THAT STANDS ON THEY WORK AND WORD!!!💥🙌🏼…. Y’all better go call STILL WATERS!!!!

D Bassett

Jun 2022

via Google ↗ · Report

I have never dealt with a company so unprofessional in my life. The office staff is very unprofessional and rude. They lie about services that’s being rendered. They never show up when they are supposed to. It’s been 2 weeks since services started and the aide has yet to show up. She called and said she forgot she was suppose to come help bathe my grandmother. They told us she would get aide to come out and assist w/ bathing 2x a week . Can’t even get her to come once !!!! Therapist never come on time , always late. Only person that comes on time and nice is a guy PT .

Jackie Lewis

Dec 2019

via Google ↗ · Report

by Jacqueline Lewis on 12/05/2019 I would just like to comment on the excellent care that my grandmother,Mrs. Emma Bailey has received while having the staff at Still Waters come out to our home.I have cared for a lot of my family members through out the years. Therefore, I have come into contact with a lot of home health agencies through out the years.I must say that the staff at this agency are awesome.I do not know if it's the training that they receive or just the hiring of caring professional people.Maybe a little of both. Everyone that comes out here from "Still Waters Home Health" does a good job and cares about the client.From the home health aid"Eve" to the physical therapist"Joseph Lubrico"to the occupational therapist "Shamelle".The nurse that used to come out also"Johnetta". Just all of the staff from there are very good at their job and they do their job with such compassion and caring.That's why I had to write this review to let someone know about the awesome job that these people do.I had never heard of this agency before. The nursing home that my grandmother left from hooked her up with this agency.Thanks for hiring professional,caring people. This review is for the Cordova,Tennessee location.

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Medicare Quality of Care

Still Waters Home Health Agency is a Medicare-certified home health agency (certified since 2006). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

5.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Medical social services
  • Home health aide

What patients say

2.0 / 5 patient survey rating

  • Would definitely recommend the agency66%US 79%
  • Rated their overall care 9 or 10 out of 1079%US 85%
  • Care was given in a professional way84%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety72%US 82%

76 completed patient surveys, 14% response rate.

Hospital outcomes

  • Discharged to the community88%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)8%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around95%US 83%
  • Patients got better at getting in and out of bed98%US 83%
  • Patients got better at bathing98%US 86%
  • Patients' breathing improved94%US 85%
  • Patients got better at taking medications correctly96%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations51%US 61%

Service area

Still Waters Home Health Agency reports serving 32 ZIP codes, including Memphis, Cordova, Germantown, Arlington, Collierville, Millington. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447570. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Still Waters Home Health Agency offer?

Still Waters Home Health Agency offers Home Health.

Where is Still Waters Home Health Agency located?

Still Waters Home Health Agency is located at 856 Willow Tree Cir in Cordova, Tennessee.

What do families say about Still Waters Home Health Agency?

Still Waters Home Health Agency carries a 3.2 out of 5 rating from 13 Google reviews. Reviews of Still Waters Home Health Agency are sharply divided: several families praise the compassion and skill of the physical and occupational therapists and home health aides, while others describe serious lapses in office communication and reliability. The agency serves the Cordova, Tennessee area with home health and hospice services. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Still Waters Home Health Agency?

Yes. Still Waters Home Health Agency is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.

Do I need a referral to use Still Waters Home Health Agency?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Still Waters Home Health Agency?

Submit the Request Information form on this page, or contact Still Waters Home Health Agency directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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