2.4(45 ratings)
1 / 5CMS Care Compare
Reviews for St. Martin's In The Pines are overwhelmingly negative, with families describing neglect, unsanitary conditions, and communication breakdowns with leadership. Several reviewers cite understaffing, high turnover, and slow response times to basic care needs like bathroom assistance and hygiene. One longer-term reviewer noted that care was good before the COVID-19 pandemic but declined sharply afterward, especially under new ownership.
AI-generated from reviews and community data.
St. Martin's In The Pines - A Diversicare Transitional Care Community is a senior living community in Irondale, Alabama offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.4 out of 5 across 45 reviews.
St. Martin's In The Pines - A Diversicare Transitional Care Community is a skilled nursing / long term care community in Irondale, Alabama. The community is licensed for up to 128 residents.
Families rate St. Martin's In The Pines - A Diversicare Transitional Care Community 2.4 out of 5 based on 45 Google reviews.
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Help Me Choose2.4overall · 45 ratings combined
2.4★ on Google (45)
Chuck King
May 2026
The leadership is AWFUL! The Executive Director Noah does not return voicemails from family members. The staff turnover is very high because of the awful management. The air conditioning has been broken for 6 months. Most of the residents are fed up and are moving out. I do NOT recommend St. Martins. ++++ The canned response below is insulting because it implies that we have not been in communication trying to resolve the broken air conditioning since November.
Wanda Monti
Aug 2025
Do NOT ever send your loved ones to this place. They do not treat them with care, they do not take care of them. They are more interested in making the front of it look like a wonderful place but go back to the back to the rooms and look how nasty it is and they leave them in a depends for hours without getting them changed. When we made a complaint and was going back to take pictures they quickly tried to get him to another hospital. If you love your family members do NOT send them there.
Donna McGuffie
Jul 2025
If i could give it a zero i would! This place is obviously short staffed and the nurses and cna’s that they do have are lazy and unqualified to be caring for patients!! My husband is nonverbal and can’t speak for himself. The first two days he was there they never checked his blood sugar or administered any insulin. His blood sugar got as high as 400! On Sunday they didn’t bring his dinner tray.. if i hadn’t been there he would’ve gone hungry. He was left with poop on him for 2 and 1/2 hours.. with me there!! I can’t imagine how neglected patients with no advocate are. Also, this place is dirty!
Kendall Bridgmon
Jun 2025
Read the entire review before placing a loved one in this facility!!! If I could give -1000 stars I would. It’s completely unacceptable for a place who should care for our loved ones to neglect and ignore them. Our experience here was something that should never happen to anyone. Do not place your loved ones here. My grandmother was placed here after extensive mouth surgery. She has difficulty walking as they also took a bone from her leg to properly reconstruct her jaw. My grandmothers first night here, she called for help using the bathroom. She was told to use it in her bed pan. She did and called for someone to clean her up. 2 hours pass, nobody came. She called my mother and I crying, so upset that nobody has taken care of her. We had to get out of bed at 3 AM to get them to do their jobs. When we got there, her door was shut when it was previously open before we left earlier that night. They shut the door, ignoring that she needed cleaned, to confine the smell to only her room. By the time we got there my grandmother had been sitting in a dirty bed for over 3 hours. No apologies from the nurse or assistants. But, the assistants ran to go clean her immediately as soon as we got there. They knew she needed cleaned but did nothing. Not to mention, someone else’s family member was there to pick their loved one up, also due to neglect. We ended up hiring medical sitters through St. Martins the rest of her stay to make sure she was taken care of. Some of these sitters were great, others were not. My grandmother somehow fell out of her bed and hit her head during her stay. Under the supervision of st martins nurses and the sitter we were paying $18 hourly for. Nobody can answer any of our questions as to how she fell. Sent to the ER by ambulance and admitted because they didn’t want to send her back to st martins due to negligence. She will not be going back. They also did not take proper isolation precautions when she got sick. The nurse was not “skilled” enough to unhook a feeding tube. The nurse absolutely sucked. They ignored everything requested by my grandmother. They didn’t properly bathe her. The director took on the role as the “social worker” as they did not have one. We had been trying to get my grandmother out of this place after the first night. The social worker/director was absolutely no help, telling us that we had to get phone/fax numbers, emails to make it easier for him to send referrals. The director of nursing gave no solution to anything. The place is completely run down. We have reported to the state and DHR. My grandmother has been through the death of her husband, 2 daughters and son. To be put through this too, is absolutely heartbreaking. Shame on you, ST. Martins.
Melinda Roberts
May 2025
My dad was in The Cottages from January 2019 until the day he died in December 2020. Prior to Covid we were very pleased with his care. I was there every day and we did not have any major issues, maybe some little things every now and then. But overall very pleased. When Covid hit, everything changed. My dad went downhill consistently for 10 months, the caregivers and nurses came and went, interacted with their families, then came to work and interacted with the residents. But me, who stayed isolated working at home, I wasn’t allowed to visit with my father because I might spread Covid to him. It was an absolute nightmare. They wouldn’t even let us in his room when he was dying, to say goodbye. Absolutely devastating experience.Now that it’s no longer run by the Episcopal Diocese, I have heard that it has gone downhill. Very sad.
4 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 26, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2019
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2019
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2019
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
Have enough space near smoke barriers to protect residents.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2018
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2018
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2018
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2018
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2018
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2018
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2018
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Have restrictions on the use of flammable curtains.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2018
Create arrangements with other facilities to receive patients.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 8, 2018
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 5, 2017
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 28, 2017
Store, cook, and serve food in a safe and clean way.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 28, 2017
Have enough space near smoke barriers to protect residents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2017
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2017
Provide care by qualified persons according to each resident's written plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2017
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2017
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2017
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2017
Have a program that investigates, controls and keeps infection from spreading.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2017
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2017
Provide special eating equipment and utensils for each resident who needs them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2017
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
St. Martin's In The Pines - A Diversicare Transitional Care Community offers Skilled Nursing / Long Term Care.
St. Martin's In The Pines - A Diversicare Transitional Care Community is located at 4941 Montevallo Road in Irondale, Alabama.
Reviews for St. Martin's In The Pines are overwhelmingly negative, with families describing neglect, unsanitary conditions, and communication breakdowns with leadership. Several reviewers cite understaffing, high turnover, and slow response times to basic care needs like bathroom assistance and hygiene. One longer-term reviewer noted that care was good before the COVID-19 pandemic but declined sharply afterward, especially under new ownership.
St. Martin's In The Pines - A Diversicare Transitional Care Community had 4 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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