Raven Carter
Mar 2026
This facility may look nice on the surface, but the quality of care is very concerning right now. The new director does not seem willing to take accountability and has hired family members for positions they are not properly trained to handle. I have personally seen them sitting in the office laughing while the building was clearly short staffed, instead of helping where they were needed. Another serious concern is the food service. The meals are poor quality and the menu lacks proper nutrition. Even worse, residents are sometimes forgotten when meals are served. When this is brought to the staff’s attention, the response has been “sorry, the kitchen is closed,” rather than correcting the issue and making sure the resident actually receives food. On multiple visits, I found my mother’s meal sitting by her door, covered in plastic wrap, hours after it had been delivered. She didn’t even know it was there and could not reach it to serve herself. No one checked to see if she had eaten. Response times for call lights can also be very slow. There were times my mother waited close to an hour for assistance, leaving her stuck in very uncomfortable positions. There was also a very troubling incident where a resident had fallen and was not found for approximately 12 hours. Situations like this raise serious concerns about whether residents are being checked on as frequently as they should be. There are some wonderful caregivers working here who clearly care about the residents, but they appear overwhelmed because the facility is consistently understaffed. The building itself looks great, but unfortunately the level of care does not match the appearance. I would strongly encourage families to look carefully and explore other options before choosing this facility.
