CMS Care Compare
Reviews for St. Catherine Labouré are mixed but weighted toward serious concerns, with several families reporting unclean conditions, slow response to call bells, and lapses in nursing care during subacute rehab stays. One family described a very positive experience with the rehab team helping their mother recover after a hospital stay. Overall ratings are low, reflecting a pattern of complaints about hygiene, staffing responsiveness, and communication around discharge.
AI-generated from reviews and community data.
St. Catherine Labouré Health Care Center is a senior living community in Buffalo, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 2.1 out of 5 across 13 reviews.
St. Catherine Labouré Health Care Center is a skilled nursing and subacute rehabilitation facility located on the Sisters of Charity Hospital campus on Main Street in Buffalo, New York. The center serves patients with diagnosed conditions requiring medical supervision and those recovering from injury or illness.
The facility provides skilled nursing care around the clock, with registered nurses, licensed practical nurses, and healthcare specialists developing individualized care plans for each resident. Subacute rehabilitation programs help short-term residents transition back to home life after hospital discharge through therapy and patient education. The center has specific expertise in caring for residents with memory impairments such as dementia and Alzheimer's disease, as well as those with complex medical conditions.
St. Catherine Labouré is a two-level, air-conditioned facility offering single or shared rooms with individual climate controls. Residents receive assistance with daily living activities from nursing aides, including housekeeping, personal grooming, and companionship. On-site services include personal laundry and salon services for both men and women.
The facility offers diverse meal options and maintains a private dining room for family gatherings and a second-floor patio for relaxation. Recreational amenities include a Wii gaming system for motor control and upper body range-of-motion exercise, as well as van transportation to local shopping, restaurants, and entertainment venues such as the zoo, theater, and casino trips.
Spiritual care is integrated into services for all denominations, with a chaplain on staff and mass celebrated three times weekly and daily communion available. Quick access to hospital services, specialists, x-ray, and lab facilities is available through Sisters Hospital. Parking is free for visitors at the front entrance, with additional side lot parking passes available for $10. Payment options include private pay, Medicare, and Medicaid.
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Help Me Choose2.1overall · 13 ratings combined
2.1★ on Google (13)
Angela Jones
Dec 2025
I had trouble accessing the building. No one answered the bell. Bad odor. The patient I was there to see was soaked in urine for at least 2 hours. She says longer. She was so frustrated with the lack of care she was near tears when we spoke.
John Fredericks
Jul 2025
I called the number below to discuss what i see as an RN myself for 35 years. Im poa for my friend and when i ask why is he on a statin im told its not gonna hurt him on 40mg. Thats an incompetent answer. You give it for high LDL but his was normal. Day 2 11 months ago he had tube inserted ( wrongly) and i heard a nurse did the procedure and it took me a month for them to admit a surgeon or xray professional who are only 2 to legally do it and so many other issues. 11 months and he should of been discharged long ago. Now my buddy calls me at 3:10 in the morning asking me if im watching the game. Its 310 am and he sounded like he had taken a drug and he admitted he had crushed up valium in his wallet and theyre saying im not allowed to see him. Why? Bc you were the last 1 with him. Im over the moon at this Dive. I was upset at my friend also but your saying hes a liar? I must get a lawyer bc ive seen and had enough of there incompetent care and poor attitude. Not all but some i wish not to comment on at this point.I hope this review goes to the authorities. 1 more thing i take him outside as 1 of the security walks by and says " Whats up Losers"! Excuse me he says " I was only joking" so i reported him to head of security and never got a call back. EXTREMELY POOR! Iknow what qaulity nursing is and this is not it. No excuses or theyre temps. Very disturbing
Evette Spencer
Jan 2025
Dirty facility! Lazy aides and nurses! They lied about giving my loved one a bath then wanted to debate me about it. Upon discharge the NURSE left a NOTE if I had any questions about discharge to text her. I told them she needs to get down here now to go over my dad's discharge paperwork! They are unprofessional and barely want to help the residents that they get paid to care for!! Never again will I send my loved one there for sub acute rehab!
Claudette Miller
Dec 2024
Very poor conditions! I needed rehab for my knee after surgery No heat, bathrooms and floors are not kept clean by housekeeping. Food does not stay warm long enough because of the cold air. Waiting time for assistance is about 10 minutes. I would not recommend this wheather for short or for long term purposes.
YVETTE HARDY
Aug 2018
I would like to give the facility five stars. My mother attended rehab at the facility after being in Sisters Hospital for almost one month. The team of professionals cared for my mother in a very caring and professional manner. The team of professionals addressed all of my mothers concerns as well as addressing her five daughters concerns. The food was accommodating for Moms Reno diet as well as for diabetes diet. When my mother's term was complete she was healthy and was prepared to return home. We as a family appreciated the care that was provided for our mother.
3 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Provide properly sized and located linen or trash receptacles.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
St. Catherine Labouré Health Care Center offers Skilled Nursing / Long Term Care.
St. Catherine Labouré Health Care Center is located at 2157 Main Street in Buffalo, New York.
Reviews for St. Catherine Labouré are mixed but weighted toward serious concerns, with several families reporting unclean conditions, slow response to call bells, and lapses in nursing care during subacute rehab stays. One family described a very positive experience with the rehab team helping their mother recover after a hospital stay. Overall ratings are low, reflecting a pattern of complaints about hygiene, staffing responsiveness, and communication around discharge.
St. Catherine Labouré Health Care Center had 3 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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