MyLivingChoice

St. Camillus

813 Fay Road

3.3(76 ratings)· Syracuse average: 3.6

St. Camillus — photo 11 / 2

Quick Facts

Total units
284
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
284
Visitation policy
Residents can be visited 24 hours a day
Pet policy
Pets allowed to visit residents on-site
Reported monthly cost
One family reported cost near $17,000/month

What Families Think

Families describe St. Camillus as a place where staff treat residents with warmth, kindness and dignity, with several long-term residents finding real comfort in the activity program and courtyard spaces. However, multiple reviewers report frustratingly long wait times after ringing call buttons, and food service quality is a recurring complaint. Experiences seem to vary significantly depending on which staff and unit a resident encounters.

The Good

  • Staff treat residents with dignity and respect
  • Active weekly programs: bingo, music, church services
  • Rehab program praised by families after stroke recovery
  • Two outdoor courtyards with koi pond enjoyed by residents
  • 24-hour visitation policy for families

The Bad

  • Several reports of long call-button wait times, up to an hour
  • Multiple complaints about cold or incorrect food
  • One report of lost laundry with no explanation
  • One report of unprofessional or dismissive nursing staff behavior

AI-generated from reviews and community data.

St. Camillus is a senior living community in Syracuse, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 76 reviews.

About St. Camillus

St. Camillus is a skilled nursing and long-term care facility in Syracuse, New York, with a licensed capacity of 284 residents. It provides rehabilitation and ongoing nursing care for seniors who require 24-hour medical support.

Family experiences at St. Camillus are mixed. Several families praised the staff's compassion and dignity in caring for their relatives, noting that physical and occupational therapists helped residents regain mobility and participate in activities like bingo and church services. One family described nurses, aides, and support staff as treating their mother "with much kindness and respect." However, other families reported significant inconsistencies—some noted excellent individual nurses while encountering others who were dismissive or unhelpful, particularly during shift changes. Food service emerges as a persistent concern across reviews, with families describing meals as frequently cold and not matching residents' requests.

St. Camillus holds a 3.3 out of 5 Google rating based on 76 reviews. The facility appears to excel in rehabilitation outcomes and activity programming for some residents, though staffing reliability and food quality remain areas where experiences diverge sharply among families.

Types of Care at St. Camillus

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of St. Camillus

3.3overall · 76 ratings combined

3.3★ on Google (76)

Jessica Brand

Jul 2026

via Google

My dad had a stroke and stayed here recently for rehab for 2.5 weeks. The rehab program and employees were amazing and most of the nurses were too. Some he loved and talked to alot. However there was a nurse who walked in his room after his buzzer went off for a long time and refused to help him get out of bed and told him that and walked out of the room cause she was about to leave for her shift and was covering someone elses break. This was addressed with management and was totally unacceptable behavior for a nurse working there. Another nurse was not very nice when he had an accident either after waiting over 30 mins after ringing his buzzer for help to the bathroom. He couldn't walk or get out of bed alone due to his stroke. Sometimes he waited an hour for help when ringing his buzzer which is to long. Other then those two nurses and long wait times for help when ringing his buzzer numerous times the experience was good. They could definitely be 5 stars if they make some adjustments to their nursing staff.

Ginny Yerdon

Jul 2026

via Google

Our mom spent the last two years of her life at St. Camillus. She did not want to go into a long term care facility but soon realized she could not live on her own. The nurses, aids, physical therapists, staff, custodians and even the ladies who ran the gift shop all treated her (as well as the rest of our family) with much kindness and respect. She was especially fond of the weekly music program, bingo, and the outdoor courtyard with the flowers, koi fish pond and the arrival of the ducklings every spring. She looked forward to these activities and it helped with her independence and socialization. We met many other families that were very supportive and have stayed in touch. Lastly, on the day she passed, the chaplain, Candance, organized the "Walk of Honor" where staff and residents gathered in the hallway to say goodbye to our mom. Overall, we were very pleased with mom's time at St. Camillus. If you happen to be in the courtyard, look for the benches in memory of "Ginny." Becky from the Media/Marketing Dept. was so helpful in making our donation memorable. Thank you St. Camillus for taking such good care of our mom. The Rhoades Family

Barbara Crawford

Jan 2026

via Google

My father spent his last 7 months at St. Camillus. He was very happy there. He actually improved a bit there after being bedridden in our home for 5 months. They were able to get him up into a wheel chair where he could go to weekly bingo games, (he always called to let me know how many times he had won and saved his winning coupons to use at the gift shop.) He went to church services there every Thursday. Every Friday afternoon he went to the musical program. There were often games and music right in his unit's lounge area. He, like many seniors, complained sometimes. With staffing shortages everywhere, sometimes things took a little longer. Sometimes the food wasn't hot. Some times he didn't like what he got, but when he let the staff know, they would go get him something else. When the weather permits, residents can go sit in either of the two courtyards. That is where my father met some of his new friends. Depending on the residents' condition, they are able to move freely around the facility. Visitation is available 24 hours a day. Pets are allowed to visit. One of the things that makes St. Camillus so special is all the volunteers. They help push wheelchairs to all the events and there are weekly events and special events. They help the residents celebrate special days. I have many pictures of my father taken there for Halloween pumpkin decorating, Hawaiian shirt day, back to scool day, a picture with Elvis and many more. Again, with staff shortages, and so many residents, sometimes there can be a wait. But from my experience with my father at St. Camillus, I couldn't imagine him being happier or better cared for anywhere else. In fact, I have already told my family that if and when my time comes to need a nursing home, I want to go to St. Camillus.

Lorna Maher

Nov 2025

via Google

I feel compelled to share my experience at this nursing home, as it has been one of the most disappointing and distressing environments I've ever encountered, both as a professional and as a visitor. From the moment I stepped inside, it became painfully clear that this facility does not meet even the most basic standards of care and support for its residents. Firstly, I noticed a troubling lack of initiative among the staff. Many seemed disengaged and indifferent to the needs of the residents, which is incredibly concerning in a setting that is supposed to prioritize their well-being. On multiple occasions, I witnessed staff members neglecting their responsibilities, leaving residents without the assistance they require. This kind of apathy is simply unacceptable in a nursing home, where compassionate care is absolutely essential. Additionally, the facility was grossly underprepared in terms of supplies. When a family member requested essential items that should have been readily available in the rehabilitation area, it was disheartening to see the staff struggle to provide even the most basic necessities. This lack of preparedness not only reflects poorly on the management but also directly impacts the quality of care that residents receive. One particularly alarming incident involved a call light that went unanswered for an entire hour. It is shocking to think that a resident in need had to wait so long for assistance. This is not just an inconvenience; it is a serious issue that could lead to dangerous situations for vulnerable individuals who rely on timely support. Furthermore, the communication skills of the nursing staff left much to be desired. Effective communication is crucial in any healthcare setting, especially in a nursing home where clarity and understanding can greatly influence the quality of care. Unfortunately, the nurses here seemed ill-equipped to communicate effectively with both residents and family members, leading to frustration and confusion. If there were an option to rate this facility with zero stars, I would not hesitate to do so. It is simply pathetic to see such a lack of professionalism and care in a place that is meant to provide comfort and support to those who need it most. I sincerely hope that the management takes these issues seriously and implements significant changes to improve the conditions for both residents and staff. Everyone deserves a safe and caring environment, and unfortunately, this nursing home has failed to provide that.

richard dubois

Sep 2025

via Google

My father is a resident at st camilus. As far as the staff i would say they treat the residents with dignity and are reasonably helpful. But the food service is terrible always cold never what was asked for it seems like the kitchen staff just puts whatever they feel like on the tray. Jails serve better food. And for close to 17 thousand dollars a month it should be way better. Also they lost all my dad's clothes in the laundry. No explanation just gone. I would not and do not recommend this place.

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Frequently Asked Questions

What types of care does St. Camillus offer?

St. Camillus offers Skilled Nursing / Long Term Care.

Where is St. Camillus located?

St. Camillus is located at 813 Fay Road in Syracuse, New York.

What do families say about St. Camillus?

Families describe St. Camillus as a place where staff treat residents with warmth, kindness and dignity, with several long-term residents finding real comfort in the activity program and courtyard spaces. However, multiple reviewers report frustratingly long wait times after ringing call buttons, and food service quality is a recurring complaint. Experiences seem to vary significantly depending on which staff and unit a resident encounters.

How can families visit St. Camillus?

Submit the Request Information form on this page to connect with St. Camillus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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