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St Ann Health and Rehabilitation Center

2020 S MUSKEGO AVE

3.7(27 ratings)· MILWAUKEE average: 4

St Ann Health and Rehabilitation Center, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
50
Leadership
Recent change to new administrator and management team

What Families Think

Reviews for St Ann Health and Rehabilitation Center are sharply divided: several families praise recent changes in leadership and describe attentive, caring staff, while others report serious lapses in basic care such as unanswered call lights and unclean linens. Multiple reviewers note that a new administrator and management team have made noticeable improvements compared to earlier experiences.

The Good

  • Reviewers say new administrator improved quality of care
  • Staff described as attentive and involved in resident wellbeing
  • Facility doesn't have typical nursing home smell
  • Positive experiences with physical, occupational, and speech therapy
  • Recent leadership changes praised by multiple reviewers

The Bad

  • Multiple reports of call lights not being answered promptly
  • Several reports of urine-soaked sheets and unclean rooms
  • One serious report of missed medications for over 24 hours
  • Guest parking limited to one narrow lot

AI-generated from reviews and community data.

St Ann Health and Rehabilitation Center is a senior living community in MILWAUKEE, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 27 reviews.

About St Ann Health and Rehabilitation Center

St. Ann Health & Rehabilitation Center in Milwaukee, Wisconsin is a skilled nursing and rehabilitation community whose mission is to offer specialized care tailored to each individual's unique needs. The team of caregivers provides skilled nursing services, short-term rehabilitation, long-term care, and a variety of personalized care options designed to help residents live their best life.

The Center offers a comprehensive range of therapy and care programs aimed at treating a variety of post-acute challenges, supported by skilled therapists. High-quality skilled nursing services are provided to address a range of clinical needs among patients and residents.

For those requiring ongoing support, the Center's team of skilled clinicians and caregivers works to create a comfortable, caring home environment focused on quality long-term care.

Beyond clinical care, residents can take part in an assortment of enriching daily activities, including recreational programs such as sip and paint sessions and outdoor activities like blowing bubbles during warm weather, offering opportunities for social engagement and enjoyment.

Types of Care at St Ann Health and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of St Ann Health and Rehabilitation Center

3.7overall · 27 ratings combined

3.7★ on Google (27)

Cindy Paddock

Jul 2026

via Google

Not a good place. They don't answer lights.

Leigh Abra

Mar 2026

via Google

This is a great place to have your loved ones in. The entire staff is involved in your loved ones well being. They all play a part into caring for their ptients.

Maria Hernandez

Mar 2026

via Google

The most common type for a single 6

Flora Moore

Sep 2025

via Google

Went to see my sister and when I walked in she was in her chair but her bed wasn’t made and when they saw me stripping the bed they wanted to act like they were going to do it. There were urine spots and stains on the sheets and pillow cases. It took them 20 min to answer her bell and she is a fall risk patient. I want her out of there!!!

Nora F

Jul 2025

via Google

Overall a decent nursing home from my experience, but I will say that the parking is a nightmare! There is only one narrow parking lot for guests, and if it is full then you have no option but to back out onto a busy road. No luck finding decent street parking. What is the solution?

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Government Inspection History

7 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 5, 2026Fire Safety StandardHealth Standard10 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2026

Feb 11, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Aug 1, 2025Health Complaint1 citation
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025

Feb 6, 2025Fire Safety StandardHealth Standard13 citations
  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025

  • Provide family notifications of emergency plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2025

  • Ensure that sources of ignition are removed from patients receiving respiratory therapy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2025

Oct 17, 2024Health Complaint1 citation
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2024

Mar 14, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024

Nov 13, 2023Fire Safety StandardHealth Standard14 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2023

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 13, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St Ann Health and Rehabilitation Center offer?

St Ann Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is St Ann Health and Rehabilitation Center located?

St Ann Health and Rehabilitation Center is located at 2020 S MUSKEGO AVE in MILWAUKEE, Wisconsin.

What do families say about St Ann Health and Rehabilitation Center?

Reviews for St Ann Health and Rehabilitation Center are sharply divided: several families praise recent changes in leadership and describe attentive, caring staff, while others report serious lapses in basic care such as unanswered call lights and unclean linens. Multiple reviewers note that a new administrator and management team have made noticeable improvements compared to earlier experiences.

How did St Ann Health and Rehabilitation Center do on recent health and safety inspections?

St Ann Health and Rehabilitation Center had 7 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St Ann Health and Rehabilitation Center?

Submit the Request Information form on this page to connect with St Ann Health and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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