MyLivingChoice

Spring Lake Village

5555 Montgomery Drive

4.3(47 ratings)· Santa Rosa average: 4.2

Spring Lake Village, photo 11 / 5

Quick Facts

Total units
679
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
70
Licensed operator
Front Porch Communities And Services
Stay type
Offers short-term rehab and recovery stays

What Families Think

Spring Lake Village is a large assisted living community in Santa Rosa known for its scenic grounds, dining venues, and rehabilitative care, with most reviewers praising the staff and setting. However, one detailed account describes serious neglect and poor communication during a post-surgical rehab stay, a stark contrast to the otherwise glowing feedback.

The Good

  • Beautiful, well-maintained grounds and gardens
  • Restaurant-style dining praised by multiple reviewers
  • Staff described as caring, kind, and friendly
  • Effective on-site therapy for recovery and rehab
  • Golf-cart and car transportation for residents
  • Strong overall security noted by a reviewer

The Bad

  • One report of serious neglect after surgery, including missed stitch removal
  • One account of poor communication and unanswered care requests
  • One reviewer noted a 45-minute wait after an emergency call button was pushed

AI-generated from reviews and community data.

Spring Lake Village is a senior living community in Santa Rosa, California offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 47 reviews.

About Spring Lake Village

Spring Lake Village is a assisted living community in Santa Rosa, California. The community is licensed for up to 679 residents.

Families rate Spring Lake Village 4.3 out of 5 based on 47 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Spring Lake Village

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Spring Lake Village

4.3overall · 47 ratings combined

4.3★ on Google (47)

Gayle Pierce

Mar 2024

via Google

Horrible experience with my mother being sent there for rehab. They are a for profit establishment; privately owned. They neglected her after surgery.... 17 days and no stitches removed for a hip operation. No shower for weeks and this definitely was not because she refused a shower. I complained and it always fell on deaf ears . They ignored my requests for a doctor’s appraisal of her condition over and over. I spent 5 hrs a day there with my mom and finally after 4 weeks post surgery Doctor Christie Cambal who was assigned to her came in at 5:30 pm and told her she didn’t look good. NO CARE AT ALL!!! She was left in the bathroom for 45 min even after the emergency button was pushed.There was NEVER any communication! Be very alerted to the fact that this facility ignores your loved ones.

Pat Cummings

Sep 2017

via Google

This retirement community is absolutely gorgeous! Main building hosts two restaurant-style dining areas on either side of a stunning engave/indoor garden. While I was visiting, I saw 18 residents being driven in golf-carts or taken on longer drives in cars. Someone REALLY thought about what was needed to supply a gracious retirement lifestyle...

Sari Dawn

Nov 2016

via Google

It's beautiful, the care & caring is lovely. People here are happy.

Tony Cathirell

Aug 2016

via Google

Outstanding community as we have my wife's parents staying here. The staff here is wonderful and all the amenities that you could ever have for your loved ones is right here. Gorgeous views with a restaraunt that serves outstanding food. The grounds are always very well maintained and the security is top notch. This is definitely a place I wish more average hard working retired people could afford. I would recommend to any body if you have parents to look into this place.

Suzanne Lovell

Sep 2015

via Google

TWO SURPRISES! My husband is here for a couple of weeks, in recovery from an illness that attacked his nerves: Guillaume-Barre. He came here after initial diagnosis and treatment at Sutter Santa Rosa Regional Hospital, a new, wonderful, well-designed, well-prepared facility with bright diagnosticians! Spring Lake Village continues his quality treatment with equally-expert care and fine services to meet his physical needs. We are mutually impressed by the knowledge and quality of the staff: they knew just what to do to help him to begin walking again! The setting is peaceful, therapy is effective, food is healthy and delicious! Our care-givers and supportive staff are both kind and friendly! We remain in awe and gratitude that Santa Rosa has such an amazingly healthy, well-equipped facility, ...esp. its excellent therapists, friendly-staff, and the healthy meals in a setting where Nature is visible as much as possible! We are grateful for this Blessing! AK and SL.

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Government Inspection History

4 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2026

Apr 15, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2025

Feb 13, 2025Fire Safety StandardHealth Standard25 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025

  • Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 8, 2025

Apr 7, 2023Fire Safety StandardHealth Standard24 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Properly provide smoke detection systems in areas open to corridors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Spring Lake Village offer?

Spring Lake Village offers Assisted Living.

Where is Spring Lake Village located?

Spring Lake Village is located at 5555 Montgomery Drive in Santa Rosa, California.

What do families say about Spring Lake Village?

Spring Lake Village is a large assisted living community in Santa Rosa known for its scenic grounds, dining venues, and rehabilitative care, with most reviewers praising the staff and setting. However, one detailed account describes serious neglect and poor communication during a post-surgical rehab stay, a stark contrast to the otherwise glowing feedback.

How did Spring Lake Village do on recent health and safety inspections?

Spring Lake Village had 4 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Spring Lake Village?

Submit the Request Information form on this page to connect with Spring Lake Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Spring Lake Village? Claim this listing to update photos, pricing, and details. It's free.

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