Brianna Wood
Nov 2024
Wonderful place.
Southwestern Home Health
408 N Auburn Ave B2.8(8 ratings)· Farmington average: 4.4
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Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 1996
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Southwestern Home Health are sharply mixed. Several reviewers describe rude or unprofessional staff and raise concerns about management, while a couple of others simply call it a great or wonderful place.
What reviewers praise
- A few reviewers call it a wonderful place
- Some praise the overall experience as great
What reviewers flag
- Several reviewers describe staff as rude or unprofessional
- One detailed report alleges management and ethical concerns
- No published pricing information available
AI-generated from reviews and community data.
Southwestern Home Health is a home health agency serving Farmington, New Mexico offering Home Health. Families rate it 2.8 out of 5 across 8 reviews.
About Southwestern Home Health
Southwestern Home Health is a Medicare-certified home health agency serving clients in Farmington since 1996. The agency provides skilled nursing, physical therapy, and home health aide visits.
The agency carries a CMS quality star rating of 2.5 of 5 stars. Reviews are decidedly mixed. Some reviewers reported serious concerns about staff professionalism and management conduct, while one reviewer expressed satisfaction with the service.
Types of Care at Southwestern Home Health
Home Health
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Help Me ChooseReviews of Southwestern Home Health
2.8overall · 8 ratings combined
2.8★ on Google (8)
Jasmine
Aug 2024
As a blind and disabled woman who worked her whole life in the community really believing that we had trusted resources this establishment is not only a joke but is ethically morally so wrong they not only think it is a laughing matter but they play with people's lives
Karen Krew
Jun 2020
Nasty company with nasty employees.
Ramona Resendes
Apr 2018
Check your showlow office rude employees representing your office., numerous employee n clients have left because a unprofessional team works there don't care about the client well being and a attitude manager who thinks she's irreplaceable. I have witnesses within your company. Something must be done about Tammy and Marsha been a client since 2012 now she won't let my own family member care for me, for merely pointing out her staff member was rude to him in person..she gets a rating of .5 and if nothing is done I have a advocacy attorney, 3 on my side t.v. that will do something. I will call OSHA AND WHOEVER WILL LISTEN I'M AN AMERICAN WHO FREEDOM OF SPEECH IS STILL MY RIGHT!!!!
Leah A
Sep 2017
I dont understand the bad reviews. This is a great place.
Medicare Quality of Care
Southwestern Home Health is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Home health aide
What patients say
- Would definitely recommend the agency75%US 79%
- Rated their overall care 9 or 10 out of 1088%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well85%US 86%
- The team discussed medicines, pain and home safety93%US 82%
36 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community78%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)12%US 11%Same as
How patients did
- Care started within 2 days of referral94%US 94%
- Patients got better at walking or moving around80%US 83%
- Patients got better at getting in and out of bed87%US 83%
- Patients got better at bathing86%US 86%
- Patients' breathing improved79%US 85%
- Patients got better at taking medications correctly66%US 81%
- Patients who had a fall with major injury (lower is better)3%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations66%US 61%
Service area
Southwestern Home Health reports serving 11 ZIP codes, including Farmington, Aztec, Bloomfield, Flora Vista, Fruitland, Kirtland, La Plata, Shiprock, Waterflow. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 327145. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Southwestern Home Health offer?
Southwestern Home Health offers Home Health.
Where is Southwestern Home Health located?
Southwestern Home Health is located at 408 N Auburn Ave B in Farmington, New Mexico.
What do families say about Southwestern Home Health?
Southwestern Home Health carries a 2.8 out of 5 rating from 8 Google reviews. Reviews for Southwestern Home Health are sharply mixed. Several reviewers describe rude or unprofessional staff and raise concerns about management, while a couple of others simply call it a great or wonderful place. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Southwestern Home Health?
Yes. Southwestern Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Southwestern Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Southwestern Home Health?
Submit the Request Information form on this page, or contact Southwestern Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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