4.4(12 ratings)· Petersburg average: 4.2
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Southside Regional Home Health are mixed: several families praise the PT, OT, and nursing staff as professional, punctual, and communicative, while others report scheduling problems with home visits and one family described a distressing encounter with a physician's dismissive attitude.
AI-generated from reviews and community data.
Southside Regional Home Health is a home health agency serving Petersburg, Virginia offering Home Health. Families rate it 4.4 out of 5 across 12 reviews.
Southside Regional Home Health is a Medicare-certified home health agency serving Petersburg, Virginia since 1986. The agency provides skilled nursing, physical therapy, occupational therapy, and speech therapy services to patients in their homes.
The agency holds a CMS quality star rating of 3.5 of 5. Reviews of the agency are mixed. Some reviewers report positive experiences with prompt, professional care delivery and strong coordination between staff. Others describe inconsistent scheduling, missed appointments, and communication gaps regarding arrival times. One reviewer noted difficulty reaching staff to confirm when a nurse would arrive for dressing changes.
Families have described staff as personable and professional when services are provided as scheduled. The agency coordinates across multiple offices to support patient care.
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Help Me Choose4.4overall · 12 ratings combined
4.4★ on Google (12)
Linda Whichard
Sep 2024
My sister recently received PT/OT and Nursing services from this agency. Every person who came was excellent. Very personable, professional, and encouraging. They called the night before and arrived on time. I would give 10 stars if I could. I have also recommended this agency to others needing home health!
Whitney Burke
Oct 2023
Everyone in the LHC group is wonderful, both here and the Emporia office. They all work seamlessly together to make sure their patients are cared for and given the care they need to not only live at home but thrive. Lakesha is readily available to answer any questions we as a facility may have and I can always direct our patients to her to answer any questions in regard to home health. I highly recommend Southside Regional Home Health.
DENA CUNNINGHAM
Oct 2023
Wonderful care. Great communication.
Lydia Harris
Mar 2020
On arrival, the workers at the front office were pleasant and friendly. That is the only decent thing I experienced at this establishment. The current neurologist has an extremely foul attitude, has issues with respect, and is overall a terrible doctor. As soon as I began discussing my mother’s problem, he told me to speak louder, waving up his hand, with an attitude. This was the beginning of my negative experience. As my mother started crying, he took that as a sign to write off her obvious neurological issues as “psychological trauma,” saying that nothing was wrong with her. Previously, I took her to the hospital, and they diagnosed her symptoms as a severe concussion. When he asked if she hit her head or not, we replied with uncertainty. He immediately assumed that she did not hit her head during the fall, doing the opposite of what a thorough doctor would do. He would not listen to what either of us had to say about her symptoms, and continued to be problematic to work with. He was obviously rushing to be finished with us. On our final straw, we decided to leave. We communicated our feelings to the doctor, telling him just how disrespectful we found him to be. When we left out the door, THIS MAN FOLLOWED US TO ASK IF WE HAD A LAWYER!!!!!! WHEN WE REPLIED NO, HE WENT BACK INSIDE!!! The audacity baffles me. We did absolutely nothing to anyone there to deserve this kind of treatment. PLEASE DO NOT WASTE YOUR TIME HERE!! THIS MAN SHOULD NOT BE A DOCTOR!!
Diana Love-Nelson
Apr 2018
Nurses do not show up on time. They do not call you and let you know a time frame that they will be at your home. I have continually had to call to find out when or if someone is coming to my home to change my dressing. Told by one nurse that they make their on schedule, and they can put their kids on the school bus and pick them up, so my thought is while you are getting paid to do a job, you are making the patient wait until you have finish your running around. You have no problem billing my insurance for payments, so in the same aspect , I expect to get the care I am paying for. Have not been happy with this Home Health Group.
Southside Regional Home Health is a Medicare-certified home health agency (certified since 1986). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
110 completed patient surveys, 22% response rate.
Hospital outcomes
How patients did
Service area
Southside Regional Home Health reports serving 49 ZIP codes, including Richmond, Henrico, Midlothian, Chester, Chesterfield, Petersburg, Carson, Charles City, Church Road, Claremont and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497072. National figures are the average across all certified agencies.
Southside Regional Home Health offers Home Health.
Southside Regional Home Health is located at 43 Rives Rd Ste 2 in Petersburg, Virginia.
Southside Regional Home Health carries a 4.4 out of 5 rating from 12 Google reviews. Reviews for Southside Regional Home Health are mixed: several families praise the PT, OT, and nursing staff as professional, punctual, and communicative, while others report scheduling problems with home visits and one family described a distressing encounter with a physician's dismissive attitude. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Southside Regional Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Southside Regional Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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