3.1(24 ratings)· Marshalltown average: 4.2
Part of Care Initiatives · 43 communities · 3.6★ average
1 / 5CMS Care Compare
Reviews of Southridge Specialty Care are sharply mixed: some families praise attentive physical therapy and caring staff, while many describe serious lapses in communication, staffing, and basic responsiveness. The nonprofit-operated skilled nursing and rehab facility appears to deliver strong outcomes for lighter-care residents but struggles when residents need more intensive nursing support.
AI-generated from reviews and community data.
Southridge Specialty Care is a senior living community in Marshalltown, Iowa offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 24 reviews.
Southridge Specialty Care is a skilled nursing and long-term care community located in Marshalltown, Iowa, licensed to serve up to 82 residents around the clock. The community provides compassionate, individualized care while also supporting the wellbeing and peace of mind of residents' families.
Care options include long-term care for individuals experiencing chronic disease or debilitating medical conditions such as Alzheimer's or heart disease, as well as short-term and long-term rehabilitation therapy. Rehabilitation services are provided onsite and include a variety of state-of-the-art approaches tailored to each resident.
Southridge Specialty Care emphasizes an active and engaging quality of life through daily programming, social and educational activities, and services designed to promote physical health, provide mental stimulation, and increase engagement in a home-like setting.
The community serves residents from Marshall County, Iowa, and many surrounding communities, and is staffed by more than 95 team members dedicated to providing compassionate, quality care.
Southridge Specialty Care is operated by Care Initiatives, a nonprofit founded in 1989 that is Iowa's largest nonprofit provider of skilled nursing care, hospice care, assisted living, and independent living, with 60 locations across the Midwest.
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Help Me Choose3.1overall · 24 ratings combined
3.1★ on Google (24)
Haylei Pettit
Sep 2025
Although they were off to a rough start, Grandma asked me to write them an honest thoughtful review. Grandma had an overall pleasant care experience here. She was overwhelmed by the kindness, and the showers are the cleanest she’s ever felt. She wanted to say thank you to her care team, and provide insight to future residents. A special shout out to the wonderful physical therapy team.
Dan Gudith
Jun 2025
If you want a quality of life for loved one trust me, don't bring them to Southridge. 1. If your loved one has a Doe Not Resusitate order they are so untrained they don't follow your loved one wishes. 2. The administrator is uncaring, unprofessional just not very good at what he is suppose to do . 3.The Director of nursing is MIA. 4. Hours wait just to go to the bathroom. 5. Food is horrible. 6. Although there are a few carring soles there they are overworked. 7. A very high percentage of the nurses are untrained and uncaring. Please go elsewhere!!!
ervin prue
Apr 2025
Had a great stay for postop, physical therapy care excellent caring staff would highly recommend for postop care thank you staff very much
mary diggins
Aug 2024
I waited for 1 hr 15 minutes for someone, anyone to answer my call light. The whole time listening to Aides waking people up, take them to bathroom & get them dressed to go to breakfast. I guess that takes priority over answering call lights & helping people who just want to go to the restroom.
Alan Beard
May 2024
They treated my family friend they made her lay down and then the last three weeks she was there they would hardly work with her when I have asked about it several times and they said would try to work with her and several times I got called from my family friend not to happy and the nurse one of them always not at the desk or on there phones or changed there clothes in the clean laundry room where other sheets and blankets was kept
7 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 18, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Ensure that residents are free from significant medication errors.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Sep 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Provide primary/alternate means for communication.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 30, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Southridge Specialty Care offers Independent Living and Skilled Nursing / Long Term Care.
Southridge Specialty Care is located at 309 West Merle Hibbs Blvd. in Marshalltown, Iowa.
Reviews of Southridge Specialty Care are sharply mixed: some families praise attentive physical therapy and caring staff, while many describe serious lapses in communication, staffing, and basic responsiveness. The nonprofit-operated skilled nursing and rehab facility appears to deliver strong outcomes for lighter-care residents but struggles when residents need more intensive nursing support.
Southridge Specialty Care had 7 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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