Southern Pointe Living Center

Autumn Owen

Jul 2026

via Google ↗

I have a family member there who we have had to move in there. southern point neglects their residents and openly has roaches and bedbugs. I walked by one of the 60+ residents rooms and saw a elderly lady covered in feces and urine, I told a worker there and they said well clean her up right away but an hour later I walked back down the hall and she was still sitting there in the same chair with the same clothes on. Southern pointe is not a place I would bring my family members. I give this place -0 stars.

Emm C

Jun 2026

via Google ↗

Have a loved one there now and they can't regulate the temperature in the rooms, the food is often too hard for elderly to eat and it seems they have a roach problem. Not to mention, they keep the activity director so busy with other things, the residents are bored to death because they rarely have an activity for them to participate in

Hope Penson

Sep 2025

via Google ↗

If you’re reading this, please spare whoever you are considering moving into this facility. This place does not need to be in business. My grandmother was a resident here and has since passed away recently. She was not taken care of at all. Her health declined so rapidly after moving here. Back in March, she showed symptoms of having a stroke, one being intense slurred speech. I drove down (l live about 5 hours away), & spoke with the Director of Nursing (Rhonda?) who of all people should know what to look for when someone has had a stroke. My concerned were immediately dismissed and they refused to give me any information moving forward after that interaction because I was not the power of attorney. I was also informed that they do not provide wipes or depends, that it is the responsibility of the family to provide that (which I’ve since found out is actually illegal & that’s part of why she pays to live there.) I called APS, who must get some kind of kick back from this place, claiming they took very good care of her and the slurred speech was just “from her being old.” My grandmother consistently complained to me about bed sores because she couldn’t use her legs. They had to physically get her in and out of bed. These concerns were also dismissed by staff. On multiple occasions I had ordered her some patches for the bed sores to try to at least give her some relief, all of which never made it to her room after knowing for certain they were delivered to the nursing staff. Towards the end of her time there, she was not eating. On my call with Christy from APS, she told me that someone from the facility was sitting with her each meal to make sure she ate and didn’t have issues (after suspected stroke, she had a hard time swallowing.) This was not the case. Two weeks before her death, I had to drive down again to check on her because her phone had been disconnected. When I walked in, there was not a soul in sight. I could find no one from the facility from the front door all the way to her room. This definitely aligns with other reviews when it comes to having barely any staff. She was alone in her room in the dark when I got there with a full tray of food next to her. No staff. No help. No monitoring. The week of her death, she was rushed to the hospital because she had been found choking. There’s no telling how long she was in there alone while this was happening before help actually came. I cannot stress enough how absolutely disgusted I am with this place and the administration for their lack of not only accountability, but lack of compassion and actual CARE they are SUPPOSED to provide residents. Every member of administration should be ashamed of themselves. With all this said, I needed to make this review to deter ANYONE even considering this place for a second. Please just look elsewhere.

Nadine Powell

Sep 2025

via Google ↗

Understaffed always. Can't keep help due to administration. Do not take care of their patients. Nurses do not know what they are doing. Aids are overworked. Food is poor and over cooked. Does not taste good at all. I dont know who owns are runs this nursing home. But they need to quit working about money in their pockets and put money into their patient care. Sad situation.

Michelle Sweeny

May 2025

via Google ↗

my Dad has been on hospice for three months at home and it became too difficult for Mom to lift him so she brought him to Southern Pointe. I've been so impressed that his quality of life has improved immensely from being at home!! I'm so grateful to all the nurses, aides, hospice team, kitchen and laundry and cleaning staff because now he has people who can pick him up and lift him. So rather than being bed bound, he has actually gotten to go to the dining room for dinner, get into his wheelchair and go for a walk outside, get clean in a real shower, (after two months of only bed baths!) and move from his bed to his recliner. We've had daily visits with Baylor the resident dog, friendly hellos and "love yous" from neighbors, and so much care from nurses, aides, and staff. Everyone is so friendly and loves to chat and connect with their patients. I have seen beautiful moments with my Dad and also with other residents. like... the moment when two of the girls took a resident by the hand and suggested they go together out to the back courtyard, walked her down the hallway, swinging their arms and chatting pleasantly as they steered her away from escaping out the front door as she often tries to do. I saw staff members cleaning up puddles on the floor without complaining, being concerned and meticulous about making sure people are clean and dry, getting little things like smaller straws and more blankets and just going above and beyond to help. They do great at their jobs. But what I love the most is the friendly connection they have with each personality. I can tell they know each residents' favorite things, pet peeves, bad habits, and they love em for it. Food is surprisingly tasty and varied. for a pureed diet there was so much flavor-- I was shocked by the enchiladas. looked like orange refried beans but it tasted exactly enchiladas!! dad loved the chicken puree for lunch and they have different flavors of pudding or pureed fruit for every meal along with protein and veggies. I wish the building was not quite so old-- it's showing some wear and tear and the furniture is well loved. it's not fancy. the toilet runs really slowly and takes forever to flush... sometimes the AC is too cold, sometimes it feels humid and hot. but it's a place I feel comfortable leaving Dad and I have been grateful my mom isn't caring for him alone anymore -- we have a whole team of caregivers to share that responsibility. My mom brought a few concerns to Rhonda, the director of nursing, about dietary restrictions, and diaper changes and she listened and made notes and communicated with each staff member--the issues were addressed immediately. Shout out to Ashlynn, Paige, Vincent, Soni, Candace, Leah, Clarissa, Ashley, Rhonda, Destiny, and all the others who I didn't catch your name but I noticed and appreciated everyone who is checking on Dad and making sure he's comfortable during his terminal Cancer journey. Thank you. I wish I could be there with him 24/7 but I feel okay heading back to the airport now that I've seen how he is cared for at Southern Pointe Living Center.