Eddie
Apr 2026
Friendly, caring staff. The building is clean and bright. Residents look happy and were busy with activities when I was there. Great place!
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (40 citations)
- Care focus
- Skilled nursing and post-acute rehabilitation combined
CMS Care Compare
What Families Think
Reviewers frequently praise individual caregivers by name for compassionate, attentive care, and describe the facility as clean and bright with active residents. However, one detailed and serious review alleges neglect, medication mismanagement, and dishonest practices, creating a stark contrast in experiences at this skilled nursing and rehab center.
The Good
- Staff repeatedly praised by name for compassion
- Facility described as clean and bright
- Residents seen engaged in activities
- Post-acute rehabilitation offered alongside long-term care
The Bad
- One detailed report of medication mismanagement and neglect
- One account describes withheld medications and unattended toilet use
- One report of missing belongings and bedbug sightings
- No published pricing information available
AI-generated from reviews and community data.
Southern Pines Nursing Center is a senior living community in New Port Richey, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 128 reviews.
About Southern Pines Nursing Center
Southern Pines Nursing Center in New Port Richey, Florida provides skilled nursing care, post-acute rehabilitation, and long-term care services. The community is designed to personalize the wellness journey around the individual needs of each resident, with a focus on promoting better quality of life.
The center offers a range of clinical care and rehabilitation experiences alongside homelike amenities. The facility aims to create a cheerful environment with home-inspired, modern surroundings designed to support residents' healing and wellbeing.
Southern Pines Nursing Center's approach emphasizes personalized care that addresses each resident's specific healthcare needs, with the goal of transforming ordinary expectations into extraordinary outcomes through a combination of clinical expertise and compassionate service.
Types of Care at Southern Pines Nursing Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Southern Pines Nursing Center
3.7overall · 128 ratings combined
3.7★ on Google (128)
Debra Bontempt
Feb 2026
I am compelled to express my extreme dissatisfaction with the care provided at Southern Pines facility. The social worker and staff demonstrated manipulative and dishonest behavior, which I believe compromised the well-being of my loved one. On multiple occasions, the social worker attempted to have patients sign documents without allowing them to read or have others review the content. In the absence of a power of attorney, the staff would allegedly manipulate paperwork and medication to prolong the patient's stay. Whenever my loved one would report the substandard care to others, the staff would withhold essential medications, including psychiatric and pain medications, as well as nicotine patches. I personally experienced the staff's negligence when I had to purchase nicotine patches, only to have them lost, and was given excuses about the orders being misplaced or given to other patients. On one occasion, I received a 5 am call informing me that my loved one's eye was swelling, allegedly due to pink eye. However, upon my arrival, I discovered that the swelling was more severe than described, and the nurse informed me that my loved one had been administered every medication on the cart before finally falling asleep. I immediately demanded that the staff call 911, but they refused, stating that doctor's approval was required. I threatened to call 911 myself, and eventually, the staff relented. My loved one was taken to Morton Plant North Hospital, where it was discovered that her eye pressure was significantly elevated, measuring 48-51, whereas the normal range is around 20. We pleaded with the hospital not to release her back to Southern Pines, citing the facility's negligence, but our concerns were disregarded. This experience occurred after my loved one's cancer diagnosis, which required bowel surgery and subsequent rehabilitation at Southern Pines. During her stay, the facility failed to schedule follow-up appointments with the appropriate doctor, and instead, took her to the wrong doctor's office. The social worker discouraged my loved one from contacting me, claiming that she would handle her care, which led to feelings of guilt and stress. I visited my loved one daily and witnessed the subpar care firsthand. The staff neglected to assist her with bathroom trips, medication, and wound care. They would often leave her on the toilet unattended, and her personal belongings would frequently go missing. There were also instances of bedbugs. The only staff members who demonstrated compassion and care were a young man named Andrew and an older lady with blonde hair. Despite my loved one's evident deterioration, the facility labeled her condition as 'failure to thrive.' They also falsely documented that she had dementia with Alzheimer's and Lewy bodies, which was not supported by her medical records. It became apparent that the facility was attempting to manipulate her diagnosis to justify prolonging her stay and undermining her autonomy. My loved one's actual diagnosis was later revealed to be cancer in the brain, which we had suspected all along. Due to her spine curvature, we were unable to perform an MRI to confirm the diagnosis. In the following weeks, I took my loved one outside for music therapy, during which she experienced severe bleeding. The nurse had failed to inform me of the bleeding, and it was only discovered when I assisted my loved one with using the facilities. I immediately demanded that the staff call 911, and my loved one was taken to Trinity Hospital. She opted out of further surgery and was transferred to the Marliere Hospice House, where she received compassionate care and was eventually able to return to her preferred assisted living facility. I am grateful that my loved one received the care she deserved, despite the negligence and manipulation she experienced at Southern Pines. I strongly advise against trusting this facility with the care of your loved ones.
Michael Jones
Jan 2026
Very pleased with this facility. It is hard to find a Nursing Home that is well taken care of. Not to mention good staff who take real care of their patients, especially Shay, she was a pleasure to meet and I am glad our family member is in such good hands with real genuine care. Keep up the great work! Highly recommend Shay to take care of your family needs.
Shaniya Santiago
Jan 2026
Shay. Who is a CNA, is the most passionate, caring and thoughtful aide I have met. She always is going above and beyond and genuinely cares for your family member as if they are one of her own. She is always focused on the details to make sure that your loved ones are comfortable and there needs are being expected and then some! You can tell by her desire to be an CNA that she’s in it for all the right reasons! I could not appreciate her more. Thank you Shay for all you do for my family member and the other residents 🙂
Nicky Rising
Dec 2025
I would like to take a moment to recognize Jacqueline Charette for her outstanding work ethic and dedication at Southern Pines Nursing Center. As someone who knows her personally, I can confidently say that Jacqueline brings compassion, reliability, and professionalism into everything she does. Jacqueline genuinely cares about the residents and always goes above and beyond to make sure they are treated with dignity, respect, and kindness. She is dependable, hardworking, and consistently puts the needs of others first. Her attention to detail, willingness to help, and strong sense of responsibility truly make a difference in the quality of care provided. Southern Pines Nursing Center is fortunate to have someone like Jacqueline Charette on their team. Her dedication does not go unnoticed, and she is a true asset to the facility and the residents she serves.
Government Inspection History
4 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 11, 2025Health Complaint5 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 8, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 8, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Oct 19, 2023Fire Safety StandardHealth Standard11 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2023
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2023
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 19, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023
Sep 3, 2021Fire Safety StandardHealth Standard9 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2021
Jan 10, 2020Fire Safety StandardHealth Standard15 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2020
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Southern Pines Nursing Center offer?
Southern Pines Nursing Center offers Skilled Nursing / Long Term Care.
Where is Southern Pines Nursing Center located?
Southern Pines Nursing Center is located at 6140 Congress St in New Port Richey, Florida.
What do families say about Southern Pines Nursing Center?
Reviewers frequently praise individual caregivers by name for compassionate, attentive care, and describe the facility as clean and bright with active residents. However, one detailed and serious review alleges neglect, medication mismanagement, and dishonest practices, creating a stark contrast in experiences at this skilled nursing and rehab center.
How did Southern Pines Nursing Center do on recent health and safety inspections?
Southern Pines Nursing Center had 4 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Southern Pines Nursing Center?
Submit the Request Information form on this page to connect with Southern Pines Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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