Dawn Peterson
Mar 2021
Terrible 6 week stay in hell.
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Klein Center are sharply divided: some families describe compassionate, attentive staff who cared for loved ones through their final days, while others report serious lapses in basic care and cleanliness during longer stays. The facility itself is a newer, purpose-built nursing home located on a hospital campus, offering skilled rehab, memory care, and hospice services.
AI-generated from reviews and community data.
Klein Center is a senior living community in West Burlington, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 7 reviews.
The Klein Center is a skilled nursing and long-term care facility in West Burlington, Iowa, offering 160 private suites in a modern 127,000 square-foot residence built in 2013. Located on the Southeast Iowa Regional Medical Center campus, it provides convenient access to hospital services and comprehensive long-term care in a community-minded atmosphere.
The facility provides skilled rehabilitation services to support post-hospital recovery, with personalized care plans developed through collaborative team meetings. Residents receive physician visits according to Medicare regulations, medication management through Heritage Partners Pharmacy with electronic records, and referrals to specialists as needed. Physical, occupational, and speech therapy services are available on-site with physician orders and may be covered by Medicare.
The Klein Center offers specialized memory care in a dedicated household with consistent staff, programs, and routines tailored to residents' interests in a safe, calming environment. Hospice care is provided by Southeast Iowa Regional Hospice and is typically Medicare-covered.
Nutritious meals are served in household dining rooms with additional options available, and residents may enjoy outside food or participate in baking activities in communal activity kitchens. Each household maintains dedicated staff to support residents' daily needs and ensure continuity of care.
The facility offers free financial counseling through its SHIIP program, which provides guidance on Medicare, long-term care insurance, and coverage options to help families understand their financial resources and eligibility.
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Help Me Choose3.9overall · 7 ratings combined
3.9★ on Google (7)
Dawn Peterson
Mar 2021
Terrible 6 week stay in hell.
Christine Knapp
Jan 2019
My grandmother was here for broken hip for 7 weeks, not once was her room cleaned by the employees. I cleaned after week 2 of noticing no one else was. She also was stuck in bathroom for almost 2 hours (broken wheelchair was culprit) thru the entire lunch hour, without anyone coming to check why she wasn't at lunch
Tishly Herrington
Dec 2018
The staff is amazing. So kind and caring. Both my grandfather and uncle spent their last days there and they cared for both them and us as family.
Dave & Kathy Baker
Nov 2018
Wonderful staff so kind and compassionate! Took great care of my mom and mother-in-law!
7 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 5, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2023
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Klein Center offers Skilled Nursing / Long Term Care.
Klein Center is located at 1307 South Gear Avenue in West Burlington, Iowa.
Reviews of Klein Center are sharply divided: some families describe compassionate, attentive staff who cared for loved ones through their final days, while others report serious lapses in basic care and cleanliness during longer stays. The facility itself is a newer, purpose-built nursing home located on a hospital campus, offering skilled rehab, memory care, and hospice services.
Klein Center had 7 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Klein Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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