Mark Clayton
Jul 2026
I rarely write negative reviews, but after several years of watching what has happened here, I feel compelled to share my experience.<br><br>I worked for the Seattle Housing Authority in low-income senior housing, so I have a professional background that gives me some understanding of elder housing and resident services.<br><br>My girlfriend's father has lived here for several years. When he first moved in, I was genuinely impressed. The facility looked great, the atmosphere was welcoming, and it seemed like a place I would consider living in myself someday.<br><br>Unfortunately, my opinion has changed over time.<br><br>As residents age and become less able to care for themselves, the quality and consistency of services become increasingly important. In my girlfriend's father's case, we have repeatedly seen a gap between the services that are promised and the services that are actually delivered.<br><br>My girlfriend visits her father at least twice every week. She does this because she loves and cares about him, but also because many basic tasks are not being completed consistently. She finds herself doing things that family members should not have to do when those services are part of what residents are paying for.<br><br>The most concerning issue is apartment cleanliness and upkeep for elderly residents who can no longer fully care for themselves. Based on what I have personally observed, routine cleaning, bathroom maintenance, floor care, bedding changes, and other basic housekeeping tasks are not always being performed to the standard families are led to expect.<br><br>What concerns me even more is the apparent lack of accountability. I see little evidence that anyone is regularly verifying that these services are being completed. If there are quality-control systems, inspections, or checklists in place, they are not producing the results that families would reasonably expect.<br><br>The result is that family members often step in and do the work themselves. Residents who have involved family members may fare better. My concern is for those who do not.<br><br>To be fair, not everything is negative. The facility itself is attractive, many employees appear caring, and I appreciate that management responds to reviews. However, attractive buildings and good intentions are not enough. What matters most is the day-to-day quality of care and services provided to aging residents.<br><br>If you are considering this community for yourself or a loved one, I strongly encourage you to look beyond appearances. Ask detailed questions about housekeeping, apartment inspections, accountability, and how management verifies that promised services are actually being delivered.<br><br>I hope this review is received in the spirit it is intended. My goal is not to attack anyone. My goal is to encourage improvement and greater accountability for the benefit of the residents who depend on these services.<br><br>If meaningful improvements are made, I would be happy to update this review.<br><br>6/30/26 update - not a good one<br>After writing the review, I emailed the management saying I am the person who just wrote the bad review. I have not heard from them.<br>My girlfriend had to buy a 3rd set of bed sheets. They are supposed to change and wash the sheets once a week. After MANY weeks of the sheets not being changed and washed, she asked the person at the desk about the weekly services. She was told someone would be in the next day. Days later, no one was in to change the sheets. One set of sheets is on his bed. Another set of sheets was picked up however long ago it was that they last changed the sheets. They keep a set for the weekly rotation. My girlfriend had to go out and buy a third set of sheets so she could change them herself. We know they had not been changed in a long time because the ones on the bed had dried poop on them which he was sleeping in. Now, she is changing the sheets herself.<br><br>7/5/26<br>The housekeeping services is supposed to make sure there is toilet paper in the apartment bathroom. My girlfriend has stocked up the toilet paper herself more than once.
