MyLivingChoice

Sierra Vista

3455 East Highland Ave

2.4(9 ratings)· Highland average: 4.2

Sierra Vista, photo 11 / 3

Quick Facts

Total units
116
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
116
Facility Type
Combines skilled nursing with behavioral health care
Licensed Capacity
Licensed for up to 116 residents

What Families Think

Sierra Vista is a Medicare-certified skilled nursing and behavioral health facility in Highland, California, holding a 2.4 out of 5 rating from a small number of Google reviews. Feedback is sharply divided: one detailed review praises attentive social work, nursing, and communication, while several other reviewers raise serious concerns about staff conduct, safety, and consistency of care.

The Good

  • Praised social work and RN medication coordination
  • Responsive, communicative staff during relocation process
  • Visiting room described as clean and well-kept
  • Combines skilled nursing with behavioral health services

The Bad

  • Multiple reviewers allege patient abuse and mistreatment
  • One report of a resident going missing with no answers
  • Reviewers describe staff as inconsistent and unprofessional
  • One report calls for an operational safety audit

AI-generated from reviews and community data.

Sierra Vista is a senior living community in Highland, California offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 2.4 out of 5 across 9 reviews.

About Sierra Vista

Sierra Vista is a skilled nursing / long term care community in Highland, California. The community is licensed for up to 116 residents.

Families rate Sierra Vista 2.4 out of 5 based on 9 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Sierra Vista

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Sierra Vista

2.4overall · 9 ratings combined

2.4★ on Google (9)

Khosrow Bahremand

Oct 2025

via Google

I had an excellent experience with Sierra Vista BHC over the past few months. The facility is very well managed and supported by a caring, professional team. Ify, Tiffany, and Genevieve were all exceptional. Ify led the Social Work Department with great professionalism and was extremely helpful during the relocation process—quick to respond and always supportive. Tiffany, my main point of contact, provided outstanding communication and follow-through from start to finish. Genevieve (RN) managed treatment and medication coordination with patience and attention to detail, even though changes in medication forms. The nursing and support staff, including Michael (RN), Hong (RN), and Lenisha (Social Worker), were always kind, welcoming, and patient during my visits. Although the facility building is older, it’s well maintained, and the visiting room is always clean and pleasant. My only suggestion for improvement would be to make it easier to communicate directly with the doctors. Overall, Sierra Vista BHC is a well-run facility with an excellent, compassionate team that truly cares about their patients. Highly recommended.

Arianna Johnston

Oct 2023

via Google

My Uncle was at this facility for years and when I called to see about visiting him once they started to reopen the world (after stay at home order and such) I was told they had no one there by that name. Only to find out that he had been released (so they say) and they can't release any information due to HIPPA. My Uncle has now been missing for almost 2 years and my family is at wits end as we don't know where to begin to look for him. They can't even give us the city in which the board and care is located that he was supposedly sent to. Please pray for my family as we are still hoping he is out there somewhere safe Update: Now well into year 3 of my Uncle missing from this facility with no help from the police or anyone. After reading these new comments it is really disheartening to think of what has actually become of my Uncle.

Irene Tyler

Sep 2023

via Google

The staff is a joke not professional will lie at a pin drop not a good place but there is some good staff… I think they need get get all knew office staff they have gotten too comfortable.

The nurses in this facility abuse their patients I witnessed the elderly get hit as well as other patients and I was abused here also the male and female nurses record the abuse with their cell phones I believe they share the recordings amongst their friends and gang community male and female nurses here have gang tattoos on their faces and arms I also believe they have murdered people I called patients rights while I was here after I got abused they came to the facility they were very rude and didn't help they were just covering them from a lawsuit people that were abused here can expose this place just as others have exposed other mental health facilities and sued with local news attention

Dommanique Gamble

Sep 2022

via Google

This place is very inconsistent and staff are also incompetent and unwilling to carry out basic standard operational procedures by the book or safely during a moment of emergency or otherwise almost deliberately ignoring all discrepancies this place has it needs an audit right away

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Government Inspection History

6 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2026

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026

Jul 9, 2025Health Complaint1 citation
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025

Dec 12, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 3, 2025

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2025

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2025

Dec 4, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2024

Aug 24, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023

Mar 10, 2023Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2023

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Have an alternate power supply for its alarm system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sierra Vista offer?

Sierra Vista offers Skilled Nursing / Long Term Care.

Where is Sierra Vista located?

Sierra Vista is located at 3455 East Highland Ave in Highland, California.

What do families say about Sierra Vista?

Sierra Vista is a Medicare-certified skilled nursing and behavioral health facility in Highland, California, holding a 2.4 out of 5 rating from a small number of Google reviews. Feedback is sharply divided: one detailed review praises attentive social work, nursing, and communication, while several other reviewers raise serious concerns about staff conduct, safety, and consistency of care.

How did Sierra Vista do on recent health and safety inspections?

Sierra Vista had 6 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sierra Vista?

Submit the Request Information form on this page to connect with Sierra Vista and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Sierra Vista? Claim this listing to update photos, pricing, and details. It's free.

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