1 / 5CMS Care Compare
Reviewers consistently praise Highland Palms Healthcare Center for attentive nursing and rehab staff, calling out individual caregivers and therapists by name. Families describe a clean, well-organized facility with strong communication and compassionate care during short-term rehab stays. No significant complaints appear in the available reviews.
AI-generated from reviews and community data.
Highland Palms Healthcare Center is a senior living community in Highland, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 118 reviews.
Highland Palms Healthcare Center is a skilled nursing facility in Highland, California dedicated to patient safety, wellness, and healing. The facility provides 24-hour licensed nursing care and has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Overall and Quality Measures facility, indicating quality much above average.
The community offers comprehensive rehabilitation services through a state-of-the-art rehab gym staffed by licensed therapy experts. Physical therapy is a key component of the facility's recovery program, designed to help patients regain mobility and return home successfully.
Highland Palms Healthcare Center operates on a patient-centered care model with an emphasis on individualized attention and compassionate support. The facility features beautiful courtyards and lobbies where patients and family members can visit and rest comfortably.
Located conveniently near the 210 and 10 freeways and close to Loma Linda University Medical Center, the facility accepts a wide range of insurance plans including Medicare, Medicaid, VA, IEHP, Molina, United Healthcare, and private pay options.
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Help Me Choose4.3overall · 118 ratings combined
4.3★ on Google (118)
robert corbett
May 2026
I have received great care here at highland palms. The care care is only exceeded by the caring staff that cannot be replaced by someone that just knows their job and goes through the motions. It is clear that they care about the patients and what to help as much as possible.
Stephen Barnett
Apr 2026
I wanna thank everyone on the rehab team and their smiles and hopefulness and for everything, they are the hardest working team out there. Thank you for always encouraging not only me but every resident here. Thank you to Goji “Gio”, Perry, and Natasha.
Richie Holloway
Mar 2026
I want to thank everyone here and in the Therapy department. Thank you for allowing me regain my independence in and out of the gym and their ability to encourage me and everyone to get better. Thank you to Gio, Natasha, Alexis, Laura, Maly, Nathaniel, Vanessa, and Perry!
Marcella Sanchez
Sep 2025
The entire staff was great to me.Stayed there for physical therapy for 100 days. The nurse that stood out the most was Bernadette and Jose. Their are multiple CNAs that stood out Kyler Leann Jenevive Austin Jamir Kyla Alexis Chris Michael Leslie and Makyla. Activity directer Audry and Mari knew how to make everyones stay entertained. I definitely recommend this spot for short term therapy. Dion S 403a June21 thru September 28 5 stars thank you for such a positive and productive time with you all
Erick Jaimez
Feb 2024
First; my opinion is based on our personal experience, my mother stayed there for 3 weeks after her surgery. My respects to any others who had commented about this place. Here we go: The facilities: Very clean and organized. The cleaning crew work all day long from room to room making sure it’s clean and disinfected. The personnel: They all very very nice and always asking us if everything was fine. They really care about my mother’s well being. The nurses: They travel with medicine carts giving all the patients their meds making sure they all get them on time. Social Services: Always looking up for my mother benefits and what ever she needed for and after the stay. The therapy crew have all they need to keep in shape the patients plus their proper therapy as needed depending on their situation. Thank you to everyone GOD bless you all. Special thanks to: Damian, Chloe, Enedina, Amri , Mimi, Laura, and many others. We are very happy with your service and honestly…”your patience”. I know is hard to deal with elders specially when they are grouchy and restless.
9 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Highland Palms Healthcare Center offers Skilled Nursing / Long Term Care.
Highland Palms Healthcare Center is located at 7534 Palm Ave in Highland, California.
Reviewers consistently praise Highland Palms Healthcare Center for attentive nursing and rehab staff, calling out individual caregivers and therapists by name. Families describe a clean, well-organized facility with strong communication and compassionate care during short-term rehab stays. No significant complaints appear in the available reviews.
Highland Palms Healthcare Center had 9 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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