Laurie Conrad
Jul 2026
Played a concert there. Residents and staff were very friendly and happy.
1 / 5Quick Facts
- Total units
- 79
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Church related
- Certified beds
- 79
- Inspections
- View history (28 citations)
- Memory care design
- Developed in consultation with the Alzheimer's Association
- Respiratory care program
- Ventilator care overseen by a Pulmonary Medical Director
- Room type
- All residents have private rooms
- Short-term stays
- Respite care available for temporary stays
CMS Care Compare
What Families Think
Reviewers are sharply divided on Shepherd of the Valley Liberty, with some praising the compassion of nursing and respiratory staff during difficult end-of-life or rehab stays, while others describe serious concerns about staffing levels, medication administration, and unnecessary treatments. Care quality appears to vary significantly depending on the unit and individual staff involved.
The Good
- Staff described as compassionate during end-of-life care
- Nurses went beyond shift hours for residents
- Respiratory therapists praised as gentle and skilled
- Secure memory care unit with outdoor space
- Activities staff helped arrange special outings for residents
The Bad
- One report of a nurse withholding water/meds from a fragile patient
- Multiple reviewers cite insufficient staffing to meet patient needs
- One report of unnecessary tests/treatments and billing concerns
- Reports of difficulty reaching a doctor for updates
AI-generated from reviews and community data.
Shepherd of the Valley Liberty is a senior living community in Girard, Ohio offering Memory Care, Independent Living and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.9 out of 5 across 104 reviews.
About Shepherd of the Valley Liberty
Shepherd of the Valley Liberty is a senior living community in Girard, Ohio, offering independent living apartments, assisted living suites, memory care, and nursing rooms. The community provides a range of care levels from independent living with optional services to skilled nursing with 24/7 support from nurses, therapists, and professional staff.
The community specializes in several care programs. Memory care services are designed for residents with Alzheimer's disease and dementia, developed in consultation with the Alzheimer's Association, featuring personalized programming and a secure environment with outdoor spaces for socialization and recreation. The community also offers comprehensive respiratory care for ventilator-dependent residents under the guidance of Respiratory Care Partners and a Pulmonary Medical Director, using advanced equipment designed for improved mobility and quality of life. Short-term rehabilitation services include physical, occupational, and speech therapy for residents recovering from illness, surgery, or injury.
Independent living residents enjoy housekeeping services, wellness checks, optional dining plans, and access to an in-house Happy Hour Lounge. The community organizes wellness, social, and recreational activities alongside comprehensive dining options. Respite care is available for temporary stays, with trained providers assisting with daily activities and companionship.
All residents benefit from private rooms designed for comfort, personalized care plans, round-the-clock support, and a maintenance-free lifestyle. The community emphasizes person-centered care that respects residents' privacy and independence while providing necessary assistance with daily tasks.
Types of Care at Shepherd of the Valley Liberty
Independent LivingMemory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Shepherd of the Valley Liberty
3.9overall · 104 ratings combined
3.9★ on Google (104)
Lenny Towle
Jul 2026
Nice facility and staff
Michelle
Jun 2026
Please think twice before sending your loved one to this facility. But if I knew then what I know now, my loved one would have never been in a nursing home at all.<br><br>Our experience was nothing like what was promised. The facility is beautiful and looks inviting. However, that’s far from the truth. Families are told their loved ones will receive quality care, therapy, activities, compassion, and dignity. Unfortunately, that was not our experience.<br>My loved one was confined to one room for their entire stay. That’s right, their ENTIRE stay! Not once were they taken outside or to an activity despite activities being promoted as part of resident care. Weeks would go by without proper bathing, and my family often found ourselves bathing and changing our loved one because basic care was not being provided consistently.<br>Call lights meant nothing. We were told firsthand how understaffed the facility was, and it showed. They could not keep employees, resulting in a constant rotation of agency nurses and aides who did not know the residents they were caring for. Aides were disconnecting our loved ones tube feed instead of getting the nurse.<br>One of the most alarming situations involved a nurse nearly administering the wrong medication. We were assured that the nurse would never care for our loved one again, yet she continued to be assigned to them. Also, no consequences were taken! We attended meeting after meeting hoping things would improve, but nothing meaningful ever happened.<br>The Director of Nursing and Medical Director were both made aware of our concerns on multiple occasions. Despite numerous meetings, discussions, and opportunities to address the issues we raised, we saw little to no meaningful change. From our experience, the Medical Director’s involvement appeared minimal, and there was little indication that he was fully aware of the day-to-day issues affecting residents or the concerns repeatedly brought forward by families. It took our family seven months to finally speak to the Medical Director (also the doctor of the residents).<br>We documented everything. All emails, conversations, photographs, videos, and camera footage. What we witnessed was unacceptable and heartbreaking. Concerns were repeatedly brought to facility leadership, corporate leadership, and even trying to contact the CEO. Multiple calls were made to the CEO seeking assistance and accountability, yet those calls were never returned. Our latest email request was to speak to the CEO.<br>We also experienced situations where our loved one was injured, including multiple falls resulting in a head injury, and not being sent to the hospital yet communication with our family was completely unacceptable. Families should never have to wonder whether they will be notified when something happens to their loved one.<br>What upset us most was the lack of dignity, compassion, and accountability. Every resident deserves proper care, respect, and a quality of life. Families should not have to constantly monitor care to ensure their loved one’s basic needs are being met.<br>My advice to anyone considering this facility is simple: document everything! Keep records of every conversation, every concern, every incident, and every promise made. Had we not documented our experience, many of these issues would have gone unnoticed.<br>This review reflects our personal experience. I will continue speaking out because residents deserve better, families deserve transparency, and accountability matters.
Michael Dobos
Jun 2026
Worst experience I’ve ever had. My loved one was there for months and only saw one place:their room!! They weren’t allowed to go outside, they weren’t allowed to do other things the other people were allowed to do. The workers were rude, ignorant, and constantly lied to me and my family about the current state of things. They were rude to my loved one, and there is evidence of this because luckily, we had a ring camera installed in the room. Make sure to avoid this place. Don’t even make it a last resort. Never send your loved one to this place. If I could, I’d give ZERO stars.<br><br>#Fight4What’sRight
FaZe RNG MR. GmaSter
Jun 2026
Very clean and staff was very informative and kind.
Government Inspection History
6 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 23, 2026Health Complaint1 citation
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 21, 2026
Sep 22, 2025Fire Safety StandardHealth ComplaintHealth Standard11 citations
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 5, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
May 21, 2025Health Complaint1 citation
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 6, 2025
Nov 15, 2023Fire Safety Complaint1 citation
Have proper power supply for life support equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 1, 2024
Oct 5, 2023Fire Safety StandardHealth Standard8 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Oct 24, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2023
Jul 29, 2021Fire Safety StandardHealth Standard6 citations
Perform COVID19 testing on residents and staff.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2021
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2021
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2021
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Shepherd of the Valley Liberty offer?
Shepherd of the Valley Liberty offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Where is Shepherd of the Valley Liberty located?
Shepherd of the Valley Liberty is located at 1501 Tibbetts Wick Road in Girard, Ohio.
What do families say about Shepherd of the Valley Liberty?
Reviewers are sharply divided on Shepherd of the Valley Liberty, with some praising the compassion of nursing and respiratory staff during difficult end-of-life or rehab stays, while others describe serious concerns about staffing levels, medication administration, and unnecessary treatments. Care quality appears to vary significantly depending on the unit and individual staff involved.
How did Shepherd of the Valley Liberty do on recent health and safety inspections?
Shepherd of the Valley Liberty had 6 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Shepherd of the Valley Liberty?
Submit the Request Information form on this page to connect with Shepherd of the Valley Liberty and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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