Carmi Swift
May 2026
* We are formally raising concerns about several service issues that have not met the standards presented to us when our mother moved into your community.<br><br>* **Food quality:**<br>The food is well below the level that was described to us. We were told the dining experience would reflect a high-end, restaurant-style standard. Instead, the meals appear heavily processed and overly salted, which is not appropriate for senior adults. Our mother frequently complains about the food, and we have had to provide additional groceries so she has acceptable options available.<br><br>* **Maintenance:**<br>Our mother has reported unresolved room issues, including air leaks and blinds that do not work properly. These concerns have been outstanding for several months, and no one has come to address them. The maintenance response has been inadequate.<br><br>* **Housekeeping and trust:**<br>Personal items, including rings and other belongings, have gone missing following housekeeping visits. As a result, our mother no longer feels comfortable allowing housekeeping into her room unless she is present the entire time. This is a serious concern.<br><br>* These are our primary issues at this time. We expect the level of service that was represented to us at move-in.<br><br>* Given the monthly cost, the standard of service should be significantly higher.
