MyLivingChoice

Shaker Gardens

3550 Northfield Road

3.9(29 ratings)· Shaker Heights average: 4.2

Shaker Gardens, photo 11 / 4

Quick Facts

Total units
50
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
50
Medicare guidance
Staff can help explain Medicare coverage options

What Families Think

Reviews of Shaker Gardens are sharply divided: some families praise the therapy team and describe compassionate, informative staff, while others report serious neglect, unsanitary conditions, and dismissive treatment of residents. The facility offers skilled nursing, long-term care, and rehabilitation, with mixed feedback on nursing leadership and day-to-day care quality.

The Good

  • Therapy department praised for skilled short-term rehab
  • Staff described as informative and responsive to families
  • Management described as knowledgeable and compassionate
  • Residents reportedly enjoy the community atmosphere

The Bad

  • Multiple reports of neglect including dehydration and clogged feeding tube
  • One account of unsanitary conditions, trash, and feces left in room
  • One reviewer described discrimination and dismissive treatment by staff
  • Concerns raised about Director of Nursing follow-through on care orders

AI-generated from reviews and community data.

Shaker Gardens is a senior living community in Shaker Heights, Ohio offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 29 reviews.

About Shaker Gardens

Shaker Gardens Nursing and Rehabilitation Center is a skilled nursing and assisted living facility in Shaker Heights, Ohio, offering rehabilitation, long-term care, memory care, and wellness programs designed to support health, comfort, and independence.

The center provides a full spectrum of care services, including short-term rehabilitation and long-term skilled nursing. Skilled nursing care focuses on recovery, rehabilitation, and medical monitoring, while long-term care provides ongoing support for individuals who need assistance with daily activities such as bathing, dressing, and medication management. Medicare may cover skilled nursing care if eligibility criteria are met, and the team can help explain coverage options and financial questions.

Amenities and common spaces include fitness rooms, relaxation areas, and welcoming lounges designed for social engagement and connection. Residents enjoy private, thoughtfully designed suites offering comfort and restorative calm, along with nutritious, chef-prepared meals served in a comfortable setting that supports routine and connection.

The facility emphasizes personalized care focused on dignity and respect, with families encouraged to participate in care planning, attend care conferences, and communicate regularly with the care team. The staff is described as friendly, caring, and deeply committed to residents' well-being.

Types of Care at Shaker Gardens

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Shaker Gardens

3.9overall · 29 ratings combined

3.9★ on Google (29)

Brenda McCants O'Neal

Jul 2026

via Google

Large facility having a variety of services, from assisted living, nursing home, housing, other

Lara Walker

Jun 2026

via Google

This is a great place for your loved one, it is an older building but making improvements and the staff gives 5 star care.

Eb G (EbtheG)

Jun 2026

via Google

Shaker Gardens is wonderful facility with a great staff and good care. The social worker is amazing and the therapy team is superb!!

Deanna

Jun 2026

via Google

The therapy team is amazing and mentally stable.

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Ask about availability, pricing, or a tour. Your details go only to Shaker Gardens, never sold or shared.

Government Inspection History

6 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2026Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 27, 2026

Oct 17, 2024Fire Safety StandardHealth Standard7 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

Mar 6, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024

Feb 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024

May 2, 2022Fire Safety StandardHealth Standard19 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2022

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2022

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2022

May 22, 2019Fire Safety StandardHealth Standard5 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2019

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Shaker Gardens offer?

Shaker Gardens offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Shaker Gardens located?

Shaker Gardens is located at 3550 Northfield Road in Shaker Heights, Ohio.

What do families say about Shaker Gardens?

Reviews of Shaker Gardens are sharply divided: some families praise the therapy team and describe compassionate, informative staff, while others report serious neglect, unsanitary conditions, and dismissive treatment of residents. The facility offers skilled nursing, long-term care, and rehabilitation, with mixed feedback on nursing leadership and day-to-day care quality.

How did Shaker Gardens do on recent health and safety inspections?

Shaker Gardens had 6 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Shaker Gardens?

Submit the Request Information form on this page to connect with Shaker Gardens and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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