Chris Hilliard
Jan 2026
Ed the guy interviewing had a attitude in the zoom call then sent me message staying i did not get the job. Waste of my time.... Hopefully yall get someone better do interviews and hiring speak clear so I can hear you.
1 / 5Quick Facts
- Care model
- Non-medical in-home care, not a facility
- Veteran support
- Helps veterans and spouses access benefits
- Concierge option
- Supplemental care within assisted living or CCRCs
- Accreditation
- CHAP-certified for age-friendly home care
What Families Think
Families describe Senior Helpers Richmond as a dependable in-home care provider that helped loved ones stay in their own homes, often during hospital discharges or end-of-life care. Reviewers consistently praise the caregivers' warmth and the responsiveness of owner Barbara and administrator Wayne, noting shifts were reliably covered. One applicant reported a poor experience with the interview process.
The Good
- Caregivers described as warm, reliable, and compassionate
- Shifts never cancelled or uncovered, per reviewer
- Owner Barbara personally assesses needs and adapts services
- Helped families avoid nursing facility lockdowns during COVID
- Supported end-of-life and hospital discharge transitions
The Bad
- One report of an unprofessional job interview experience
- No published pricing information available
AI-generated from reviews and community data.
About Senior Helpers - Richmond
Senior Helpers - Richmond is an in-home care provider serving Mechanicsville, Virginia and the greater Richmond metro area. Established in 2017, the company offers non-medical home care services tailored to seniors who wish to age in place, ranging from companion care to specialized support for those with chronic conditions and cognitive decline.
The organization provides several specialized care programs, including Senior Gems for individuals with Alzheimer's and dementia that match care techniques and communication styles to cognitive stages, certified Parkinson's disease care focusing on mobility and medication management, and transitional care to help seniors safely return home after hospital or facility stays. Companion care services offer one-on-one interaction with practical household and errand assistance, while personal care services include bathing, grooming, and mobility support assessed and adjusted to changing needs. The company also offers respite care for family caregivers, chronic disease support, hospital bedside companionship, and end-of-life comfort care in partnership with local hospice providers.
Senior Helpers Richmond holds Age-Friendly Care at Home certification from Community Health Accreditation Partner (CHAP), using an evidence-based approach focused on the 4Ms: What Matters, Medication, Mentation, and Mobility. The team includes caregivers and a nurse, all based in the local Richmond area and invested in the community. The company also partners with professional assistance organizations to help veterans and their spouses access earned benefits while providing care.
Additional support includes a Concierge Care program offering supplemental in-home services to residents of assisted living, independent, and continuing care retirement communities. Senior Helpers Richmond staff have received specialized training, including instruction in dementia care approaches, and the organization has sponsored community education seminars on dementia care.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.8overall · 42 ratings combined
4.8★ on Google (42)
Jennifer Evans
Jun 2021
Sr. Helpers has been providing wonderful companion care for our mom for the last year. Barbara, the owner, was willing to adapt their services to our specific needs & the caregivers are truly the "dream team" - they are reliable, caring, compassionate & engaging with our mom. Our texts & phone calls are returned promptly & they are always open to our suggestions & input regarding our mom's care. Their support is what is allowing our mom to continue to live independently, and we are so grateful!
Glenn Newcomb
Dec 2020
My family is very pleased with Senior Helpers. We were in a panic when my Mom was being discharged from the hospital in the midst of the Corona virus. We did not want to send Mom to a rehab facility that was locked down from having visitors for 2 weeks. We decided to have in-home care instead. We made a phone call to Barbara and she met us at my parents' house. She assessed Mom's care needs and recommended an approach to provide the right amount of care for her. Care started within a day after that meeting. The caregivers were wonderful! They were experienced, and great in caring for my Mom and even assisting my Dad as needed. I would recommend Senior Helpers Richmond to anyone looking for in-home care for themselves or their loved ones. It was a great experience for us!
Elaine K
Feb 2020
Senior Helpers is outstanding and in fact worthy of 10 stars. They not only had a positive impact on my mother-in-law’s life, they were lifesavers for us. We work full time so the weeks were very long and lonely for my mother-in-law. I found Senior Helpers after checking out many places and when I met Barbara I knew this was a great decision. Carrie was her companion caregiver and a perfect match. She is sweet, honest, dependable and patient. My mother in law looked forward to Carrie coming to her home each week. Carrie had a profound effect on my mother in laws happiness and week being. Needless to say, she also had a positive effect on our lives in that we knew my mother-in-law was in great hands. I would highly recommend them. When I get old, I hope they are still around because I would trust them. Thank you Barbara!!
Karen Steitz
Dec 2019
Senior Helpers provided support for in-home senior care with both my mom and dad in their final days. They were the gift that allowed our family to keep my parents in their home as they requested. The SH organization was flexible, understanding, and reliable. The caregivers were amazing and SH did their best to provide the most appropriate caregivers for my parents needs and personalities.The care givers were so warm and caring to my parents. Our family will also be grateful for their support. Wayne and Barbara were fantastic administrators and there was never a shift cancelled or uncovered. Thank you.
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