Scott Kensinger
May 2026
Excellent therapy department and clean gym.
4650 Hoen Avenue
3.5(85 ratings)· Santa Rosa average: 4.2
1 / 5CMS Care Compare
Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.
AI-generated from reviews and community data.
Santa Rosa Post Acute is a skilled nursing home in Santa Rosa, California, focused on the safety, wellness, and healing of patients. The facility provides 24/7 personalized healthcare services and everyday living support in a comfortable, safe environment.
The community has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Quality Measures Rated facility, indicating quality care much above average according to CMS standards. The caregiving team is dedicated to making each resident feel comfortable and safe so they can live the healthiest life possible.
Santa Rosa Post Acute offers amenities and activities designed to make the facility feel like home, including custom meal plans, a beauty salon, and fun activities. The rehabilitation team provides therapy services in a clean, welcoming environment focused on helping residents heal, rebuild strength, and regain independence, with opportunities for group treatments and social connection.
Residents are encouraged to bring comforts of home with them during their stay to enhance their comfort and experience at the facility.
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Help Me Choose3.5overall · 85 ratings combined
3.5★ on Google (85)
Scott Kensinger
May 2026
Excellent therapy department and clean gym.
Enrique Basturdo
Apr 2026
If I could give zero stars, I would. Santa Rosa Post Acute feels severely understaffed, poorly maintained, and disorganized. My father was repeatedly not helped in a timely manner with basic hygiene and cleaning needs, despite multiple requests. Staff often seemed to ignore or delay even simple care tasks. Communication is extremely poor and follow-through feels inconsistent at best. The facility itself also looks neglected, with worn-out furniture and an overall sense of being underfunded. During my visits, I personally saw cockroaches, which was shocking and unacceptable in a medical care setting. Even basic logistics like parking are a hassle due to very limited spaces. Overall, this place does not meet basic expectations for patient care or cleanliness. I would strongly advise looking elsewhere.
Erika Lee
Feb 2026
If you’re looking for a facility that truly cares, choose Santa Rosa Post Acute. The attention to detail and consistency in care are above board. The staff is attentive, compassionate, and genuinely invested in their residents’ well-being. Highly recommend.
Stacey Wood
Dec 2025
I've been a resident twice. The staff and nurses are professionals If I have an issue it is quickly resolved.Sometimes the system is a challenge. But everyone here perseverance and treated me with respect and accomodations to make me comfortable as possible. Out of the employees are hard working with the services they provide. My thanks goes to the nurses, CNA that care for us deeply.
jessica eckerty
Apr 2025
My Grand father recently stayed at Santa Rosa Post Acute for skilled nursing care, and overall, our experience was quite positive. The staff members were friendly and approachable, which made a tough situation a little easier. They seemed genuinely concerned about the well-being of the patients and were always ready to answer our questions. The facility itself was clean and well-kept, which added to the comforting atmosphere. My Grand father appreciated the activities offered to keep patients engaged, and it was nice to see them participating and socializing with others. One thing I noticed was how attentive the nursing staff was to individual needs. They took the time to ensure that my Grand father was comfortable and understood their care plan. Overall, I would recommend Santa Rosa Post Acute for anyone looking for skilled nursing care. They made a difficult time much more bearable, and I’m thankful for their support.
Santa Rosa Post Acute offers Skilled Nursing / Long Term Care.
Santa Rosa Post Acute is located at 4650 Hoen Avenue in Santa Rosa, California.
Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.
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