MyLivingChoice

Santa Rosa Post Acute

4650 Hoen Avenue

3.5(85 ratings)· Santa Rosa average: 4.2

Santa Rosa Post Acute — photo 11 / 5

Quick Facts

Total units
99
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Quality rating
CMS Five-Star Quality Measures rated facility
Rehab services
On-site therapy department with dedicated gym

What Families Think

Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.

The Good

  • Attentive, compassionate nursing and CNA staff
  • Clean, well-kept facility noted by multiple reviewers
  • Strong, well-regarded therapy/rehab department
  • Engaging activities that encourage resident socializing
  • CMS Five-Star Quality Measures rated facility

The Bad

  • One detailed report of understaffing and delayed hygiene care
  • One report of cockroach sighting during a visit
  • One report of worn furniture and a neglected feel
  • One report citing poor communication and inconsistent follow-through

AI-generated from reviews and community data.

About Santa Rosa Post Acute

Santa Rosa Post Acute is a skilled nursing home in Santa Rosa, California, focused on the safety, wellness, and healing of patients. The facility provides 24/7 personalized healthcare services and everyday living support in a comfortable, safe environment.

The community has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Quality Measures Rated facility, indicating quality care much above average according to CMS standards. The caregiving team is dedicated to making each resident feel comfortable and safe so they can live the healthiest life possible.

Santa Rosa Post Acute offers amenities and activities designed to make the facility feel like home, including custom meal plans, a beauty salon, and fun activities. The rehabilitation team provides therapy services in a clean, welcoming environment focused on helping residents heal, rebuild strength, and regain independence, with opportunities for group treatments and social connection.

Residents are encouraged to bring comforts of home with them during their stay to enhance their comfort and experience at the facility.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.5overall · 85 ratings combined

3.5★ on Google (85)

Scott Kensinger

May 2026

via Google

Excellent therapy department and clean gym.

Enrique Basturdo

Apr 2026

via Google

If I could give zero stars, I would. Santa Rosa Post Acute feels severely understaffed, poorly maintained, and disorganized. My father was repeatedly not helped in a timely manner with basic hygiene and cleaning needs, despite multiple requests. Staff often seemed to ignore or delay even simple care tasks. Communication is extremely poor and follow-through feels inconsistent at best. The facility itself also looks neglected, with worn-out furniture and an overall sense of being underfunded. During my visits, I personally saw cockroaches, which was shocking and unacceptable in a medical care setting. Even basic logistics like parking are a hassle due to very limited spaces. Overall, this place does not meet basic expectations for patient care or cleanliness. I would strongly advise looking elsewhere.

Erika Lee

Feb 2026

via Google

If you’re looking for a facility that truly cares, choose Santa Rosa Post Acute. The attention to detail and consistency in care are above board. The staff is attentive, compassionate, and genuinely invested in their residents’ well-being. Highly recommend.

Stacey Wood

Dec 2025

via Google

I've been a resident twice. The staff and nurses are professionals If I have an issue it is quickly resolved.Sometimes the system is a challenge. But everyone here perseverance and treated me with respect and accomodations to make me comfortable as possible. Out of the employees are hard working with the services they provide. My thanks goes to the nurses, CNA that care for us deeply.

jessica eckerty

Apr 2025

via Google

My Grand father recently stayed at Santa Rosa Post Acute for skilled nursing care, and overall, our experience was quite positive. The staff members were friendly and approachable, which made a tough situation a little easier. They seemed genuinely concerned about the well-being of the patients and were always ready to answer our questions. The facility itself was clean and well-kept, which added to the comforting atmosphere. My Grand father appreciated the activities offered to keep patients engaged, and it was nice to see them participating and socializing with others. One thing I noticed was how attentive the nursing staff was to individual needs. They took the time to ensure that my Grand father was comfortable and understood their care plan. Overall, I would recommend Santa Rosa Post Acute for anyone looking for skilled nursing care. They made a difficult time much more bearable, and I’m thankful for their support.

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Frequently Asked Questions

What types of care does Santa Rosa Post Acute offer?

Santa Rosa Post Acute offers Skilled Nursing / Long Term Care.

Where is Santa Rosa Post Acute located?

Santa Rosa Post Acute is located at 4650 Hoen Avenue in Santa Rosa, California.

What do families say about Santa Rosa Post Acute?

Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.

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