Scott Kensinger
May 2026
Excellent therapy department and clean gym.
1 / 5Quick Facts
- Total units
- 99
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 99
- Inspections
- View history (73 citations)
- Quality rating
- CMS Five-Star Quality Measures rated facility
- Rehab services
- On-site therapy department with dedicated gym
CMS Care Compare
What Families Think
Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.
The Good
- Attentive, compassionate nursing and CNA staff
- Clean, well-kept facility noted by multiple reviewers
- Strong, well-regarded therapy/rehab department
- Engaging activities that encourage resident socializing
- CMS Five-Star Quality Measures rated facility
The Bad
- One detailed report of understaffing and delayed hygiene care
- One report of cockroach sighting during a visit
- One report of worn furniture and a neglected feel
- One report citing poor communication and inconsistent follow-through
AI-generated from reviews and community data.
Santa Rosa Post Acute is a senior living community in Santa Rosa, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 3.5 out of 5 across 85 reviews.
About Santa Rosa Post Acute
Santa Rosa Post Acute is a skilled nursing home in Santa Rosa, California, focused on the safety, wellness, and healing of patients. The facility provides 24/7 personalized healthcare services and everyday living support in a comfortable, safe environment.
The community has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Quality Measures Rated facility, indicating quality care much above average according to CMS standards. The caregiving team is dedicated to making each resident feel comfortable and safe so they can live the healthiest life possible.
Santa Rosa Post Acute offers amenities and activities designed to make the facility feel like home, including custom meal plans, a beauty salon, and fun activities. The rehabilitation team provides therapy services in a clean, welcoming environment focused on helping residents heal, rebuild strength, and regain independence, with opportunities for group treatments and social connection.
Residents are encouraged to bring comforts of home with them during their stay to enhance their comfort and experience at the facility.
Types of Care at Santa Rosa Post Acute
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Santa Rosa Post Acute
3.5overall · 85 ratings combined
3.5★ on Google (85)
Enrique Basturdo
Apr 2026
If I could give zero stars, I would. Santa Rosa Post Acute feels severely understaffed, poorly maintained, and disorganized. My father was repeatedly not helped in a timely manner with basic hygiene and cleaning needs, despite multiple requests. Staff often seemed to ignore or delay even simple care tasks. Communication is extremely poor and follow-through feels inconsistent at best. The facility itself also looks neglected, with worn-out furniture and an overall sense of being underfunded. During my visits, I personally saw cockroaches, which was shocking and unacceptable in a medical care setting. Even basic logistics like parking are a hassle due to very limited spaces. Overall, this place does not meet basic expectations for patient care or cleanliness. I would strongly advise looking elsewhere.
Erika Lee
Feb 2026
If you’re looking for a facility that truly cares, choose Santa Rosa Post Acute. The attention to detail and consistency in care are above board. The staff is attentive, compassionate, and genuinely invested in their residents’ well-being. Highly recommend.
Stacey Wood
Dec 2025
I've been a resident twice. The staff and nurses are professionals If I have an issue it is quickly resolved.Sometimes the system is a challenge. But everyone here perseverance and treated me with respect and accomodations to make me comfortable as possible. Out of the employees are hard working with the services they provide. My thanks goes to the nurses, CNA that care for us deeply.
jessica eckerty
Apr 2025
My Grand father recently stayed at Santa Rosa Post Acute for skilled nursing care, and overall, our experience was quite positive. The staff members were friendly and approachable, which made a tough situation a little easier. They seemed genuinely concerned about the well-being of the patients and were always ready to answer our questions. The facility itself was clean and well-kept, which added to the comforting atmosphere. My Grand father appreciated the activities offered to keep patients engaged, and it was nice to see them participating and socializing with others. One thing I noticed was how attentive the nursing staff was to individual needs. They took the time to ensure that my Grand father was comfortable and understood their care plan. Overall, I would recommend Santa Rosa Post Acute for anyone looking for skilled nursing care. They made a difficult time much more bearable, and I’m thankful for their support.
Government Inspection History
25 inspection visits in the last three years, 73 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 11, 2026Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 5, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 9, 2026
Feb 6, 2026Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Dec 26, 2025Health Complaint2 citations
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2026
Sep 12, 2025Fire Safety StandardHealth Standard16 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2025
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2025
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2025
Sep 2, 2025Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 5, 2025
May 2, 2025Health Complaint2 citations
Respond appropriately to all alleged violations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 12, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 12, 2025
Apr 25, 2025Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025
Apr 9, 2025Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 2, 2025
Mar 24, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 7, 2025
Feb 24, 2025Health Complaint1 citation
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 11, 2025
Jan 28, 2025Health Complaint1 citation
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025
Dec 5, 2024Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 3, 2025
Oct 4, 2024Health Complaint2 citations
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 23, 2024
Aug 28, 2024Health Complaint1 citation
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 6, 2024
Aug 6, 2024Health Complaint1 citation
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2024
Apr 10, 2024Health Complaint4 citations
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Mar 7, 2024Fire Safety StandardHealth Standard6 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 30, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2024
Jan 24, 2024Health Complaint2 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024
Jan 3, 2024Health Complaint1 citation
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2024
Dec 22, 2023Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024
Dec 15, 2023Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2023
Dec 14, 2023Health Complaint1 citation
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 30, 2023
Nov 2, 2023Health Complaint1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 14, 2023
Sep 28, 2023Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2023
Showing the 24 most recent of 25 inspection visits.
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Santa Rosa Post Acute offer?
Santa Rosa Post Acute offers Skilled Nursing / Long Term Care.
Where is Santa Rosa Post Acute located?
Santa Rosa Post Acute is located at 4650 Hoen Avenue in Santa Rosa, California.
What do families say about Santa Rosa Post Acute?
Santa Rosa Post Acute is a skilled nursing and rehab facility that draws sharply mixed feedback: most reviewers praise attentive, compassionate nursing staff and a strong therapy program, while one detailed account describes serious understaffing, hygiene lapses, and cleanliness issues. Families should weigh the CMS Five-Star Quality Measures recognition against the one troubling firsthand report of neglect.
How did Santa Rosa Post Acute do on recent health and safety inspections?
Santa Rosa Post Acute had 25 government inspection visits in the last three years, with 73 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Santa Rosa Post Acute?
Submit the Request Information form on this page to connect with Santa Rosa Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Santa Rosa Post Acute? Claim this listing to update photos, pricing, and details. It's free.
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