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Santa Rosa Center For Rehabilitation And Healing

5386 Broad St

4.7(82 ratings)· Milton average: 4.4

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Santa Rosa Center For Rehabilitation And Healing, photo 11 / 5

Quick Facts

Total units
110
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
110
Inspections
View history (10 citations)
Orthopedic program age range
Treats orthopedic patients from adolescents to elderly
Respiratory care
On-site cardiopulmonary rehab and respiratory therapy program

What Families Think

Santa Rosa Center for Rehabilitation and Healing draws a mix of reviews: some families praise attentive administration, good food, and dedicated therapy and social work staff, while others report serious lapses in basic care, cleanliness, and communication. The facility serves both short-term rehab patients and long-term residents, with reviewers describing very different experiences depending on the shift or department involved.

The Good

  • Administrator described as accessible and responsive
  • Rehab, wound care, and social work staff praised
  • Long-term resident of 2.5 years reported well cared for
  • Regular pet visits and inner courtyard enjoyed by residents
  • Food and activities staff singled out for effort

The Bad

  • Multiple reports of rude, loud CNAs during night shifts
  • One report of residents left in soiled beds for hours
  • One report of medication left unattended during med pass
  • One report of poor coordination delaying cancer treatment and therapy
  • Some reviewers describe rooms as small, dirty, or outdated

AI-generated from reviews and community data.

Santa Rosa Center For Rehabilitation And Healing is a senior living community in Milton, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.7 out of 5 across 82 reviews.

About Santa Rosa Center For Rehabilitation And Healing

Santa Rosa Center for Rehabilitation and Healing is a 110-bed rehabilitation and long-term care facility located in Milton, Florida, serving the Pensacola and Milton/Pace area. The community provides long-term care and rehabilitation services with a focus on personalized treatment and medical care.

The facility offers a range of specialty services addressing various medical conditions. Cardiopulmonary rehabilitation and respiratory therapy programs are available for residents with respiratory or pulmonary difficulties, including exercises, education, and support to minimize risks and improve quality of life. The center also operates a comprehensive orthopedic program designed to help residents return to an active, independent lifestyle following orthopedic injury or surgery, serving patients from adolescents through elderly with various diagnoses.

Each resident receives a personalized care plan developed by trained professionals to meet their specific medical and social care needs. The staff emphasizes treating each resident as a unique individual with dignity and warmth, aiming to restore or maintain their maximum level of wellness.

Types of Care at Santa Rosa Center For Rehabilitation And Healing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Santa Rosa Center For Rehabilitation And Healing

4.7overall · 82 ratings combined

4.7★ on Google (82)

Write a review

Martha Gutierrez

Jun 2026

via Google ↗

In a place like this, there are supposed to be patient people—nurses—but some of them don't know the meaning of patience or compassion toward people who are sick and in pain. If you have a family member—a husband, a sick loved one—there, my recommendation is to keep a close eye on them. The nurses don't really look after them; they leave them lying in a urine-soaked bed for hours, and if they ask for help, the staff pretend not to understand and take their sweet time changing or caring for them.

Carol Bell

May 2026

via Google ↗

I arrived to take my friend to the hospital and was unable to get her in the car, the Risk manager was out front and attempted to help but we were unable to get her in the car, I was informed she would have to pay to be taken by the facility due to her Medicare was changed to traditional Medicare. Her Cancer treatments haven’t been set up by the facility in the last 3 months or since she was sent over from Arcadia rehab facility which apparently she should have more physical therapy as she has weakened considerably since she got there, This should not have fallen through the cracks somewhere along the line there has been poor communication which has caused a delay of medical care and she clearly is not on hospice.

Zinger

Feb 2026

via Google ↗

This place is a JOKE. It's very outdated. Rooms are small and dirty. My family member has PTSD from their stay here. The CNA'S are loud and rude they race up and down the hallways at night. Yelling and screaming like their nuts. They don't give the call lights to the residents. As you'll see in the pictures. The NURSES carry around medication and take it into other rooms as they do med pass. Leaving the med cart at nurses station. Dropping used lancets and leaving them lay. As you'll see in pictures. I would rather not leave a star but you have to to rate the place ggrr.

Navarre Foodie

Jan 2026

via Google ↗

Samantha, is the Administrator for this awesome rehabilitation center. Love and help pours out as soon as your are admitted. Kelly, and Natalie were our nurses, and Ronda kept everything spotless. My dad just checked out after his second visit there. When you are offered rehabilitation in the hospital, please look these guys up, even if it is not close. It's going to be worth it. Thank you!!

Deborah Flack

Nov 2025

via Google ↗

Love all the folks at Santa Rosa. My loved one has been there just over 2 1/2 years and I’m so glad we were able to get her into this facility. It is an older facility but the maintenance and cleaning folks take good care of the place. The food is good, the activities people work so hard, front desk (Erica) is great. Rehab and wound care folks are great, social workers work so hard. Doctor, nurses and all their support staff are great. The administrator Samantha is always accessible as are the other administrative folks. Their doors are pretty much always open when they’re on site. My family member doesn’t necessarily choose to participate in group activities but staff do a great job of bringing things to her. (She loves the regular pet visits!). I do believe the scope of what they are responsible for providing to their residents is staggering but somehow they deliver . Oh, the inner courtyard is quite a treat too!

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Government Inspection History

4 inspection visits in the last three years, 10 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth Standard3 citations

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2026

Sep 24, 2025Health Complaint1 citation

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025

Aug 1, 2024Fire Safety StandardHealth Standard1 citation

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2024

Apr 20, 2023Fire Safety StandardHealth Standard5 citations

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2023

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2023

  • Have properly sized and located compartments to protect residents from smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Santa Rosa Center For Rehabilitation And Healing offer?

Santa Rosa Center For Rehabilitation And Healing offers Skilled Nursing / Long Term Care.

Where is Santa Rosa Center For Rehabilitation And Healing located?

Santa Rosa Center For Rehabilitation And Healing is located at 5386 Broad St in Milton, Florida.

What do families say about Santa Rosa Center For Rehabilitation And Healing?

Santa Rosa Center for Rehabilitation and Healing draws a mix of reviews: some families praise attentive administration, good food, and dedicated therapy and social work staff, while others report serious lapses in basic care, cleanliness, and communication. The facility serves both short-term rehab patients and long-term residents, with reviewers describing very different experiences depending on the shift or department involved.

How did Santa Rosa Center For Rehabilitation And Healing do on recent health and safety inspections?

Santa Rosa Center For Rehabilitation And Healing had 4 government inspection visits in the last three years, with 10 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Santa Rosa Center For Rehabilitation And Healing?

Submit the Request Information form on this page to connect with Santa Rosa Center For Rehabilitation And Healing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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