Lavicia Thornton
Oct 2025
I have recently moved away from Sacramento Manor after living there for almost 7 years. I am giving this place one star because I cannot give anything lower and it represent my feelings. My concerns for leaving include that the management are often not available -even for emergency calls and they do not return phone calls. I had several occasions when I left messages and when I did finally reach someone they had no record of my calling. WHY?? The maintenance department's lead person is very lazy and prefers to a lot of talking unrelated to the requests made. He on several occasions did not complete the repairs needed or I had to call the office to let them know that it was shabbily done or incomplete. This often required several calls being made. The residents were 55+ when I moved in but new management never informed residents that this had changed when it was made. Security is very shaky. We were told that there are security cameras. I have since learned that they were not monitored. My daughter's car was vandalized while she was visiting me and she was told they could not release any information on what was on camera. WHY? The "last straw" was I started to notice roaches in my apartment. I had never had problems with any pests and kept a very clean home. When I reported the pests, it took several phone calls to get any help. They, management, said I would have to clear all cabinets and closets in preparation for someone to come and spray. The first time I went through all the prep, because the exterminator was coming the next day, he did not come. When I complained, again after several calls, they said they would put my name on the list again. When I called the same day as someone was to come, my name had not been put on the list. This was after prepping the night before. Prepping was very extensive and time consuming. I have personally witnessed residents who sell and repair cars in the already limited parking spaces. It is clearly stated in the lease that this is prohibited, yet it continues. I have been awakened by yelling and cursing profanities out side my apartment at very early hours of the day. One of my neighbors was recently broken into and robbed. Nothing has been done. Long story short, I chose after many disappoints to relocate. After informing them I was leaving, they actually called me and asked me to come in for recertification AFTER had already moved out. They have terrible communication and didn't even know that I had already moved out of their community. WHY? I was very happy in my apartment and the management before Covid but the management who took over after that and all since (there have been many) since then have been very disappointing and sporatic. Very very unprofessional and lacking. I would never recommend anyone moving into Sacramento Manor Apartments. Sincerely submitted, A former concerned and disappointed resident
